• Title/Summary/Keyword: 만족도 평가

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A Research on the Pilot Evaluation of Academic Libraries (대학도서관 시범 평가에 관한 연구)

  • Kwack, Dong-Chul;Yoon, Cheong-Ok
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.22 no.2
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    • pp.279-294
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    • 2011
  • This research reports the results from the pilot evaluation of academic libraries in Korea conducted from September through November 2010 to test the applicability and feasibility of an evaluation model and evaluation indicators developed by this research team. In the first and second stages of this pilot evaluation, quantitative and qualitative indicators were respectively used, and in the third stage a survey for user satisfaction was conducted. Out of 58 applicants which applied for this evaluation, a total of 9 libraries were selected as excellent libraries for each group classified according to the size of a library(large, medium, and small) in 3 areas of specialization and 1 library was awarded the best performed library. Despite such limitations as the use of experimental indicators and a pressing schedule, there were some positive effects including the use of formal statistics, an objective assessment of current status of academic libraries, and the improved interest of university administration in academic libraries.

Review of Patient Satisfaction with Case Management (사례관리 만족도 측정에 관한 고찰)

  • Park, Eun-Jun
    • Journal of Korean Academy of Nursing Administration
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    • v.13 no.3
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    • pp.311-320
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    • 2007
  • 연구 목적: 사례 관리(CM) 환자 만족도 측정에 관한 연구 결과를 고찰하여 사례관리 실무에서 활용할 수 있는 근거를 제공하고자 한다. 연구 방법: MedLine, CINAHL에서 주요용어로 case management, care management, 주제어로 patient satisfaction, client satisfaction을 이용해 문헌 검색을 실시하였다. 연구 결과: 만족도에 대한 개념은 관련 연구가 매우 부족하며, 서로 다른 이론적 접근을 하고 있으므로 그 측정에 어려움이 있다. 신뢰할 만한 만족도 측정을 위해서는 설문 문항을 서술하는 여러 가지 방법들, 측정 척도의 종류, 만족도에 영향을 미치는 혼란변수들을 주의 깊게 고려하여야 한다. 만족도는 사례관리 연구에서 흔히 측정되는 성과이지만 대부분의 관련 연구에서 사례관리의 특징이 반영된 측정 도구를 사용하지 않고 있었다. 따라서 본 논문은 다섯 개의 사례관리 만족도 측정 도구를 제시하고 그 특징을 소개하였다. 또한, 간호성과분류체계(The Nursing Outcomes Classification)에 제시된 만족도 측정항목들 중 사례관리와 관련이 높은 약 40%의 항목들을 발견하였다. 결론: 사례관리 만족도 측정 도구가 매우 부족하므로 표준 사례관리 측정도구 개발이 시급하다. 한편 사례관리사들은 만족도 측정에 대한 이해를 높이고 기존 연구 결과를 활용함으로써 보다 정확한 사례관리 만족도 평가가 이뤄지도록 노력해야 한다.

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A Study on Management Condition and Improvement of Artificial Greens in GBCS-Certified Apartments through the Post Occupancy Evaluation (POE를 통한 친환경건축물 인증 공동주택 인공환경 녹화 관리 실태 및 개선방안 연구)

  • Kim, Bo-Ram;Ahn, Tong-Mahn
    • Journal of the Korean Institute of Landscape Architecture
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    • v.40 no.6
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    • pp.1-12
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    • 2012
  • This study aims to suggest ways to improve sustainability on housing complexes. This study sampled eight housing projects in Seoul and GyeongGi-Do in Korea, which were completed in June 2007 and June 2008. Then, are retention and maintenance on "constructed greens for ecological environment" including "green structures substitutes retaining walls", "green roofs", and "green walls." Study methods are field investigations of the sampled sites, and Post Occupancy Analysis. Major findings were; 1) "constructed greens" are not well retained in more sites and and this implies the GBCS(Green Building Certification System) does not meet its objectives well, 2) User showed lower user satisfaction to "constructed greens". User satisfaction concerning "green structures substitute retaining walls" was higher than the satisfaction on the other constructed green type. Satisfaction Assessment Criteria lower 1han average were "level of quality", "meet the design objectives", "vegetation management status", "vegetation maintenance". 3) User satisfaction was strongly correlated on the level of quality factor of "constructed green". In addition, tue other factors are the significant correlations between the satisfactions. The present GBCS has inadequate assessment standards for maintenance, which lead to lower the entire satisfaction. Therefore, periodic recertification system, education and information providing for the managing personals, and incentives for good maintenance or disincentive for poor maintenance of the "constructed greens" are suggested to improve the GBCS.

Recommendations on the Direction of Radiology Practice Operation through the Evaluation of Practice Satisfaction before and after COVID-19 (COVID-19 전·후 임상 실습생의 만족도 평가를 통한 방사선학과 실습 운영 방향에 대한 제언)

  • Hyeon-Jin, Kim
    • Journal of the Korean Society of Radiology
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    • v.16 no.7
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    • pp.985-993
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    • 2022
  • This study was conducted to compare and evaluate the expectations and satisfaction of clinical practice for students who conducted practice at clinical practice institutions of various sizes before and after COVID-19, and to suggest future clinical practice guidance methods and operation directions. There was a significant difference in the evaluation of satisfaction with practice before and after COVID-19, especially after the evaluation of satisfaction with practice guidance, practice environment, and practice time. As a result of analyzing the decisive influencing factors related to practice satisfaction, students who conducted practice at university hospitals highly evaluated the institutional environmental factors, and students who conducted practice at small and medium-sized hospitals showed high satisfaction in participation-oriented practice. Therefore, it is thought that practice that utilizes the strengths and weaknesses of university hospitals and small and medium-sized hospitals will be more effective than clinical practice that relies only on university hospitals. However, in order to diversify the training institution to small and medium-sized hospitals, it is necessary to create a manual on standardized training courses, training methods, and evaluation methods suitable for the training goals and curriculum, and provide them to the institution. In addition, if it is operated through sufficient exchange of opinions and consultation with institutions, schools will be able to obtain opportunities to cultivate practical talents, and small and medium-sized hospitals with difficulties in expanding manpower will be able to secure excellent human resources first.

Effect Analysis of Learners' Competence and Class Satisfaction by Capstone Design (캡스톤디자인 수업이 학생역량 및 수업만족도에 미치는 효과에 대한 사례 연구)

  • Jeon, Young-Mee
    • The Journal of the Korea Contents Association
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    • v.18 no.3
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    • pp.601-610
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    • 2018
  • This case study analyzed the effect of capstone design on students' competence and class satisfaction. Three subjects developed in S university were analyzed, and 92 students participated. Results show that the lesson structure of the capstone design was developed to provide students with problem solving competence and practical business skills through hands-on experience. In addition, the students' competence was enhanced, and their satisfaction in class was very high. Statistical results show that, compared to the existing classes, class satisfaction in capstone design improved significantly. Considering the foregoing results, this study suggested that for the capstone design, the lesson structure and method need to be diversified to provide more opportunities for students to participate and become active. The assessment procedure and method also have to be more objective to lessen subjectivity and to increase class satisfaction in capstone design.

Service Satisfaction Evaluation of Each Travel Section in Seoul's Subway Junctions (서울 도시철도 환승역의 통행구간별 서비스만족도 평가)

  • O, Mi-Yeong;Kim, Jang-Uk;Park, Dong-Ju;Son, Ui-Yeong;Lee, Su-Beom
    • Journal of Korean Society of Transportation
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    • v.28 no.4
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    • pp.85-93
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    • 2010
  • Unlike the existing subway service evaluation system, service evaluation indices by travel section in 26 subway stations were developed and appraised. Travel sections were classified into (1) subway station approach, (2) from entrance to platform, (3) platform, and (4) passageway for transfer, after which weights by travel section and by service evaluation index were estimated using analytic hierarchy process (AHP) by transportation experts. Subway service satisfaction data was gathered from 2000 passengers at the 26 subway stations. The results showed that the weights of (1) subway station approach and (4) passageway for transfer were highest and the weights by travel sections were different if kinds of services were the same. Comfort on the platform, crowdedness in the passageway for transfer, and transfer information from entrance to platform were highest in order in terms of satisfaction. Meanwhile, the results of the IPA showed that services in the passageway for transfer were high in terms of weights but were relatively low in terms of satisfaction. Therefore the services in passages for transfer needed to be reformed preferentially.

Usability evaluation of image search methods for mobile phone (휴대폰 사진 검색 기능의 사용성 평가)

  • Lee, Yu-Jin;Han, Sung-H.;Cho, Young-Seok;Kim, Jong-Seo
    • 한국HCI학회:학술대회논문집
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    • 2006.02b
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    • pp.197-202
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    • 2006
  • 본 연구에서는 휴대폰에서의 효과적인 사진 검색을 지원하기 위해 사진 정보를 이용한 검색 기능을 개발하고, 이의 사용성 평가 실험을 수행함으로써 개발된 검색기능의 효용성을 검증하였다. 본 연구에서 개발한 사진 검색 기능은 크게 날짜 검색기능과 키워드 검색 기능의 두 가지로 구분된다. 날짜 검색 기능은 입력한 날짜에 해당하는 사진이 포함된 화면을 사용자에게 제시하는 방식이며, 키워드 검색 기능은 사용자가 입력한 키워드가 포함된 파일 이름을 갖는 사진을 검색하여 그 결과를 제시하는 방식이다. 개발된 검색 방식과 기존의 사용자 조작에 따른 화면 네비게이션을 통한 검색 방식을 대상으로 사용성 평가 실험을 수행하였다. 또한, 휴대폰에 저장된 사진 장수에 따른 작업의 수행도 및 주관적 만족도를 비교 분석하기 위하여, 120, 240, 360 장의 사진을 저장하고 있는 프로토타입을 개발하여 사용성 평가 실험에 활용하였다. 사용성 평가 실험 결과, 사진 장수가 120, 240 장일 경우는 날짜 검색과 키워드 검색의 두 방식이 검색 편의성, 기능의 적합성, 전반적 만족도 등의 주관적 만족도 측면에서 기존 검색 방식에 비하여 우수한 사용성 수준을 갖는 것으로 분석되었다. 사진 장수가 360 장인 경우, 날짜 검색과 키워드 검색의 활용시 검색 편의성, 기능의 적합성, 전반적 만족도가 기존 검색 방식에 비하여 우수한 성능을 갖는 것으로 분석되었고, 특히, 키워드 검색을 활용한 경우 검색 시간이 기존 검색과 날짜 검색을 활용한 경우에 비하여 우수한 성능을 갖는 것으로 확인되었다. 본 연구는 화면 크기가 작고 입력 방식이 제한된 휴대폰 인터페이스 환경에서 효과적인 사진 검색방식을 제안하고 검증하였다는 데 의의를 가진다. 본 연구 결과는 휴대폰 메뉴 검색, 일반 파일 검색 뿐만아니라 디지털 카메라의 사진 관리 기능에도 응용될 수 있을 것으로 기대된다.

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Performance Evaluation of Video Recommendation System with Rich Metadata (풍부한 메타데이터를 가진 동영상 추천 시스템의 성능 평가)

  • Min Hwa Cho;Da Yeon Kim;Hwa Rang Lee;Ha Neul Oh;Sun Young Lee;In Hwan Jung;Jae Moon Lee;Kitae Hwang
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.23 no.2
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    • pp.29-35
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    • 2023
  • This paper makes it possible to search videos based on sentence by improving the previous research which automatically generates rich metadata from videos and searches videos by key words. For search by sentence, morphemes are analyzed for each sentence, keywords are extracted, weights are assigned to each keyword, and some videos are recommended by applying a ranking algorithm developed in the previous research. In order to evaluate performance of video search in this paper, a sufficient amount of videos and sufficient number of user experiences are re required. However, in the current situation where these are insufficient, three indirect evaluation methods were used: evaluation of overall user satisfaction, comparison of recommendation scores and user satisfaction, and evaluation of user satisfaction by video categories. As a result of performance evaluation, it was shown that the rich metadata construction and video recommendation implementation in this paper give users high search satisfaction.

A Ranking Method of Fuzzy Numbers based on Users'Preference and its Application to Decision Making (사용자의 선호도를 반영하는 퍼지숫자의 정렬 방법 및 의사결정에의 응용)

  • Lee, Ji-Hyeong;Lee, Gwang-Hyeong
    • Journal of KIISE:Software and Applications
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    • v.26 no.3
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    • pp.441-451
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    • 1999
  • 본 논문에서는 퍼지숫자를 정렬하는 새로운 방법을 제안한다. 제안하는 방법은 사용자의 관심도나 선호도를 반영할 수 있는 방법을 제공하며, 퍼지숫자의 전체적인 가능성분포를 고려하는 평가함수를 방법은 사용자가 제사한 퍼지 집합과 만족도 함수(satisfaction fuction)를 이용하여 정렬 대상이 되는 퍼지숫자를 평가한 후 그 평가값에 따라서 순위를 정하게 된다. 만족도 함수는 두 퍼지숫자의 비교를 위해서 이전에 제안된 방법으로 퍼지숫자의 전체적인 가능성을 고려하는 특징이 있다. 본 논문에서는 제안하는 방법을 퍼지숫자 정렬에 적용한 예와 기존의 방법과 비교한 결과를 보이며, 응용 예로서 의사결정의 문제에 적용한 결과를 제시한다.

Association between Outcome Evaluation and Satisfaction of Culture and Art Education (문화예술교육 참여자의 교육성과 평가가 교육만족에 미치는 영향)

  • Yoon, Nina;Park, Jowon
    • The Journal of the Korea Contents Association
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    • v.15 no.6
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    • pp.597-605
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    • 2015
  • The present study investigated how culture and art education participants' outcome evaluation predicts the satisfaction of the education by performing the secondary analysis of the Korea Arts and Culture Education Service's (KACES) survey data. Exploratory factor analysis identified three dimensions(content, management, and resources) of education outcome evaluation, and the regression analysis revealed the factors of outcome evaluation influenced the education satisfaction positively. When the sample was grouped according to prior participation experience and companion [participated alone or with other person(s)], the regression analysis showed the differences of the influences between groups. On the basis of the findings, managerial implications for improvement of the culture and art education programs and suggestions for further studies were discussed.