• Journal of Convergence for Information Technology
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• v.7 no.3
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• pp.117-125
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• 2017

This study empirically analyzed the influence of communication and social support on the organizational immersion of salespeople in cosmetic brand shops in Seoul. Communication and social support were set as independent variables as factors affecting organizational immersion. Communication variables were subordinate variables such as formal communication, communication with supervisor, and communication with colleagues. Sub-variables of social support factors were set as support of superiors and support of colleagues. As a result of the analysis, communication factors such as formal communication, communication with supervisor, communication with colleagues were analyzed as the significant influencing factors on the organizational immersion of workers. The support of supervisor was analyzed as the significant factors influencing the organizational immersion of workers. However, support of colleagues was analyzed as a factor that did not affect the organizational immersion of workers.

• Management & Information Systems Review
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• v.34 no.1
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• pp.121-142
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• 2015

This study focused on finding how to raise the positive effect of a service employee on the organization by strengthening his sympathetic feeling at the position of business, not the position of customer and how to reduce the negative effect. The specific objectives of the study are: First, the effect factors of the empathy abilities (cognitive empathy, emotional empathy) of a service employee are largely classified as the social support (supervisor support, co-worker support) to the service employee and the self-soothing ability. Therefore, this study tries to verify the relationship between the self-soothing ability, and social support and empathy which are preceding factors of the empathy of a service employee. Second, it also tries to verify the relationship between job stress and empathy ability(cognitive empathy, emotional empathy) of a service employee. As a result of the verification of the study hypothesis, first, the social support was distinguished as supervisor support and co-worker support, and the empathy ability was distinguished as cognitive empathy and emotional empathy. As a result of verifying the relationship between social support and empathy ability, the supervisor support did not have a positive effect on cognitive empathy while the co-worker support did have a positive effect of cognitive empathy. The supervisor support had a positive effect on emotional empathy and the co-worker support had a positive effect on emotional empathy. Second, the self-soothing ability of a service employee had a positive effect on empathy ability and a positive effect on both cognitive empathy and emotional empathy. Finally, the empathy ability(cognitive empathy, emotional empathy) of a service employee was shown to have a negative effect on the job stress of a service employee.

• Journal of Industrial Convergence
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• v.21 no.1
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• pp.77-86
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• 2023

The purpose of this study is to seek a more progressive promotion of employment plan for peer support activities of people with mentally disabled. Therefore, a focus group interview (FGI) was conducted with vocational rehabilitation professionals in charge of peer support activity, leadership development and job creation project for people with mentally disabled. As a result of the study, the research participants had expectations for capacity strengthening of ability through the project, and recognized the role of peer support workers as emotional support for peers, planning and implementation of programs, operation of self-help meeting, promotion of project and facility, assistant support for colleagues etc. In addition, they saw that they could be more motivated if they were given financial rewards and meaningful role performance, feeling hard but rewarded and taking efforts for improvement of one's specialty through participation in the project. Based on the results, this study discussed about and provided practical suggestion for promoting employment of peer support workers for people with mentally disabled.

• Korean Journal of Child Education & Care
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• v.18 no.2
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• pp.103-115
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• 2018

Objective: The purpose of this study was to understand the formation of organizational relationship necessary to the correct operation of daycare centers through the relations between mulitpliership of daycare directors, and teachers cooperation and colleague support of childcare teachers. Methods: The subjects in this study were 234 childcare center teachers in Seoul and Gyoungi Province in South Korea. Two different inventories were utilized. Multipliership scale, teacher cooperation scale and colleague support scale were used. As for data analysis, the frequency analysis, exploratory factor analysis, reliability analysis, and correlation analysis were conducted through SPSS 20.0 program. Results: First, the sub-factors of multipliership of daycare center directors such as working joyfully, settling productive discussion, increasing unity of members, and establishing personal value culture in order were the preceding factors having positive effects on the teachers cooperation of childcare teachers. Second, the sub-factors of multipliership of daycare center directors such as settling productive discussion, establishing personal value culture, working joyfully, and increasing unity of members in order were the preceding factors having positive effects on the colleague support of childcare teachers. Conclusion/Implications: This study suggests researches improve the quality of childcare, and also researches on the development of programs enhancing multipliership.

• Proceedings of the Korea Information Processing Society Conference
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• 2011.04a
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• pp.1437-1440
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• 2011

현재 학교수업에서 학습자간 학습 능력의 차이를 해결하기위해 개별 학습과 수준별 학습을 이용한다. 그러나 수업시간 중에 수준별, 개별학습을 진행하기에는 어려움이 따른다. 이에 해결방법으로 동료 지도학습 방법, 웹기반 개별지도 학습방법 등이 적용되고 있으나 이 또한 동료끼리의 열등감 문제, 즉각적 피드백 부족 등으로 많은 문제점들이 발생하고 있다. 따라서 본 연구에서는 효율적인 동료지도학습 방법을 적용하는 방법으로 SNS를 기반으로한 학습지원시스템을 제안한다. 본 시스템을 적용함으로써 기존의 동료지도학습 방법에서의 시.공간적인 제약 문제를 해결하였고, 개별학습과 수준별 학습이 가능하며, 자기주도적 학습이 효과적으로 이루어질 수 있다. 또한, 누구나 학습자와 교수자의 입장이 될 수 있으므로 동료끼리의 열등감 문제를 해결할 수 있다. 교수자로서의 역할 경험은 자아성취감을 고취시켜 학습의 흥미도를 높일 수 있다.

• Korean Journal of Childcare and Education
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• v.9 no.1
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• pp.221-239
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• 2013

This study examines teacher-teacher conflicts in childcare centers, specifically the causes of conflicts and the process of resolution through in-depth interviews in order to provide suggestions for positive conflict resolution. The subjects of the interviews were five working childcare center teachers, and each subject was interviewed three to four times between September 7th and October 4th in 2011. The result of the interview indicates that childcare center teachers perceive the following to be causes of the conflict: hierarchical relationship among teachers; lack of social skills; differences in personal values and educational philosophy; and uncooperative behaviors of teachers. Moreover, each teacher's eagerness to improve relationships and capacity to make appropriate judgment had positive and negative effects on the relationship with colleagues. In sum, childcare center teachers experienced various conflicts between fellow teachers and recognized the importance of sustaining positive relationships through conflicts as well as through the process of conflict resolution.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.53-59
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• 2018

This study was to investigate the moderating effect of the social support in the relationship between job stress and emotional burnout of insurance call center consultants. Participants in this study were 186 consultants working in insurance call center. They completed survey questionnaires of job stress, emotional burnout and social support. Collected data was examined using correlation analyses and hierarchical multiple regression analyses. There was a positive relationship between job stress and emotional burnout and a negative relationship between emotional burnout and coworker support. Also, it was found that the social support(supervisor support, coworker support) moderated the relationship between job stress and emotional burnout of insurance call center consultants. The implications and limitations of this study were discussed.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.16 no.4
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• pp.189-196
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• 2016

The purpose of this study is to investigate the causal relationships among self-efficacy, perceived usefulness, supervisor and peer support, satisfaction, and transfer intentions in the corporate mobile learning. For this study, the web survey was administered to 302 mobile learning learners of the A domestic corporation in South Korea. Structural equation modeling(SEM) analysis was conducted in order to examine the causal relationships among the variables. The results indicated that first, self-efficacy, perceived usefulness, and supervisor and peer support had positive effects on satisfaction. Second, supervisor and peer support and satisfaction had positive effects on transfer intentions. Third, satisfaction mediated the relationship between self-efficacy and perceived usefulness, while it did partially the relationship between supervisor and peer support and transfer intentions. Based on the result of the research, the study proposes organizational environment with cooperative supervisor and peer support should be made in order to improve the level of learners' transfer intentions. In addition, learning strategies that facilitate learners' self-efficacy and mobile information technology acceptance are needed to develop for enhancing the learners' satisfaction.

• Management & Information Systems Review
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• v.33 no.5
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• pp.155-169
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• 2014

We meet many difficult challenges from many factors such as crime, natural disasters, social unrest, financial problems, employment, and so on. It therefore essential to cope with these negative stressful events to attain a state of personal well-being. Lately in the field of psychology and psychiatry, a concept called 'resilience' has received increasing attention. Resilience embodies the personal qualities that enable one to thrive in the face of adversity. Also it refers to the process of overcoming the negative effect of risk exposure, coping successfully with adversity, and avoiding the negative trajectories associated with risks. Resilience people were expected to do their innovative work behavior well. And SUS(supervisor support), COS(coworker support), OEMC(organizational error management culture) influence the relationship of resilience between Innovative Behavior. This study focused on three question. First, how is resilience relate to individual performance in the organization? And second, are there any moderate factors between resilience and individual performance. As the result of the hierarchical regression analysis, resilience indicates positive effects on IB and IB was predicted by interaction of resilience by SUS and OEMC. Findings in this study indicated that the level of SUS and OEMC should be considered in interpreting the resilience and Innovative Behavior.

• The Journal of Korean Association of Computer Education
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• v.10 no.5
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• pp.43-51
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• 2007

We have developed a peer agent to support programming learning and analyzed its educational effects in a programming course. The agent acts as a tutor or a tutee. The role of a tutor/tutee is like the role of a navigator/driver in pair programming. While students are learning with the peer agent, the students' programming abilities are modeled. Based on the student's model, the peer agent provides appropriate feedbacks and contents to the learner. The peer agent gives positive effects on learners' achievement and self-efficacy in a programming course. It means that the peer agent system helps the learner in an affective domain as well as a cognitive domain.