• Journal of dental hygiene science
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• v.13 no.3
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• pp.246-253
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• 2013

The present study was carried out to evaluate the impacts of the qualities of dental medical services on service value, consumer satisfaction and consumer loyalty for 221 patients who visited 17 dental hospitals or clinics located in Busan and Ulsan using questionnaires and obtained the following conclusion. By gender, males had higher perceptions of para-language than females did in the qualities of the dental medical services, and by the level of education, college students and university graduates had higher perceptions of body language and physical appearance. Scores of service value, consumer satisfaction and customer loyalty were higher in males, college students and university graduates, and married patients, but those were not statistically significant. It turned out that the qualities of the dental medical services were correlated with service value, consumer satisfaction and consumer loyalty. As the perception of para-linguistic and verbal communication in the qualities of the medical services increased, service value increased; as the perception of verbal communication and physical appearance increased, consumer satisfaction increased; and as the perception of verbal communication, physical appearance and body language increased, consumer loyalty increased. To sum up the above findings, the qualities of dental medical services influence service value, consumer satisfaction and consumer loyalty, so in the future, it will be necessary to study quality dental medical services with which patients are satisfied.

• Journal of Digital Contents Society
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• v.19 no.4
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• pp.661-671
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• 2018

The avoidance tendency of voice call in younger generation facilitates the growth of mobile O2O service that utilizes Messaging. This study adopted and elaborated original concepts of telephone apprehension to apply phone anxiety to O2O. We examined previous researches related to the ubiquity of service quality, communication ability and anxiety, and then conducted a survey to understand the consciousness of mobile O2O service users. The results show that users with high message intimacy and users with poor logicality are afraid of voice calls. The mobile O2O service is considered useful as a means to replace an unstable situation. In this study, we considered individual characteristics of acceptance factor of O2O mobile service technology, and it was a new attempt to expand telephone apprehension characteristic reflecting current situation. In addition, the different results of this research from prior studies that examined the relationships among apprehension, usefulness, and continuous use intentions might be helpful to expand and sophisticate the research area.

• Journal of the Korea Convergence Society
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• v.3 no.3
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• pp.7-12
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• 2012

mVoIP (mobile Voice over Internet Protocol) service is a technology to transmit voice data through an IP network using mobile device. mVoIP provides various supplementary services with low communication cost. It can maximize the availability and efficiency by using IP-based network resources. In addition, the users can use voice call service at any time and in any place, as long as they can access the Internet on mobile device easily. However, SIP on mobile device is exposed to IP-based attacks and threats. Observed cyber threats to SIP services include wiretapping, denial of service, and service misuse, VoIP spam which are also applicable to existing IP-based networks. These attacks are also applicable to SIP and continuously cause problems. In this study, we analysis the threat and vulnerability on mVoIP service and propose several possible attack scenarios on existing mobile VoIP devices. Based on a proposed analysis and vulnerability test mechanism, we can construct more enhanced SIP security mechanism and stable mobile VoIP service framework after eliminating its vulnerability on mobile telephony system.

• Journal of The Korean Association of Information Education
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• v.13 no.4
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• pp.433-441
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• 2009

In this research, we are looking for new ways to parents' participation in the school education through the educational information. The qualitative research about this research is not at all state. We use the method of study based on the grounded theory. The case analysis object is a outstanding school of the educational information in 2007, ten excellent schools of the cyber home service, two research schools 2 and two schools of research for NEIS. The parents make the learning check on situation of the students and communicate with school through the cyber home learning service and NIES. Also, It is bringing parents around the school closer through the SMS service and is communication path out of time and space. We make the things that make communications work through it. We know it is building trust with the parent and school.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.16 no.12
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• pp.2702-2707
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• 2012

In the rapid growth of cities, road has heavy traffic and many buildings are under constructions. These kinds of environments make more difficulty for a person who is visually handicapped to walk comfortable. To alleviate the problem, we introduce Navigation System to help walking for Visually Impaired Person. It follows, service center give instant real time monitoring to visually impaired person for their convenient by this system. This Navigation System has GPS, Camera, Audio and Wi-Fi(wireless fidelity) available. It means that GPS location and Camera image information can be sent to service center by Wi-Fi network. To be specific, transmitted GPS location information enables service center to figure out the visually impaired person's whereabouts and mark the location on the map. By delivered Camera image information, service center monitors the visually impaired person's view. Also, they can offer live guidance to visually impaired person by equipped Audio with live talking. To sum up, Android based Portable Navigation System is a specialized navigation system that gives practical effect to realize more comfortable walking for visually impaired person.

• Journal of Digital Contents Society
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• v.15 no.5
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• pp.587-594
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• 2014

Owing to supply of smart phones and the diffusion of SNS, the number of peoples who are living, linked with us, is incomparably more than in the past. The continuous communication is essential in maintaining good relationship, so peoples have no choice but to seek for most efficient communication method in order to maintain good relationship. This thesis intended to advise how to construct next generation immersive multi-media system, using augmented reality and MPEG-V that have come to the fore recently. In addition, the SNS platform service of new type was suggested in this thesis, in connection with the pairing service. Now, we can create a town in a specific space like the real world, if we utilize the augmented reality that became possible by SNS service and we can talk and exchange informations in that space. This system would provide various services peoples wish to have, interlocking experiences through five senses like sense of vision, sense of hearing, sense of touch and etc..

• Journal of Digital Contents Society
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• v.18 no.2
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• pp.311-317
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• 2017

A drama, generally composed of dozens of times, is one of the most popular broadcasting program genres, and it has the characteristics that the status and interrelationships of characters are changing as time goes on and important acts affecting the story occur sporadically. Therefore, when viewers missed some times in the middle of a drama, it is difficult to understand the drama without the changed information on the characters and notable actions. This paper proposes a data service which provides the updated information of the characters and important acts based on the drama scene. The data service has the characteristics that it provides the information on the characters shown in the current drama scene, and the information about the people mentioned in the dialogue in the scene. This paper includes a general introduction to the data services, the formal definition of the drama scene identification and character information, and an DVB-SI-based method for transmitting the information to the data service.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.8 no.6
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• pp.1443-1448
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• 2007

In this paper, we implement a distributed computing environment-based travel information service that can use web(internet) and speech interface at the same time and can apply location information, using voice and web browser-based VoiceXML and GPS, to escape the limitations of traditional web(internet)-based travel information services. Because of IVR(Interactive Voice Response) of traditional call center has operated to a pre-installation scenario, it takes much a service time and has the inconveniences that must repeat speech recording according to the revised scenarios in case change response contents. However, suggested VoiceXML and GPS-based travel information service system has advantages that reorganization of system setups is easy, because it consists of the method to update server after make individual conversation scenarios by file format(document), and can provide usefully various travel information in environmental restriction conditions such as the back regions environment, according as our prototype find user's present location using GPS information and then provide various travel information service by this information.

• Knowledge Management Research
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• v.24 no.4
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• pp.153-176
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• 2023

Generative AI, especially conversational AI like ChatGPT, has recently gained traction as a technological alternative for automating customer service. However, there is still a lack of research on whether current generative AI technologies can effectively replace traditional human managers in customer service automation, and whether they are advantageous in some situations and disadvantageous in others, depending on the conditions and environment. To answer the question, "Can generative AI replace human managers in customer service activities?", this study conducted experiments and surveys on customer online reviews of a food delivery platform. We applied the perspective of the elaboration likelihood model to generate hypotheses about whether there is a difference between positive and negative online reviews, and analyzed whether the hypotheses were supported. The analysis results indicate that for positive reviews, generative AI can effectively replace human managers. However, for negative reviews, complete replacement is challenging, and human managerial intervention is considered more desirable. The results of this study can provide valuable practical insights for organizations looking to automate customer service using generative AI.

• Journal of Internet Computing and Services
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• v.13 no.3
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• pp.115-126
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• 2012

Mashups have become very popular over the last few years, and their use also varies for IT convergency services. In spite of their popularity, there are several challenging issues when combining Open APIs into mashups, First, since portal sites may have a large number of APIs available for mashups, manually searching and finding compatible APIs can be a tedious and time-consuming task. Second, none of the existing portal sites provides a way to leverage semantic techniques that have been developed to assist users in locating and integrating APIs like those seen in traditional SOAP-based web services. Third, although suitable APIs have been discovered, the integration of these APIs is required for in-depth programming knowledge. To solve these issues, we first show that existing techniques and algorithms used for finding and matching SOAP-based web services can be reused, with only minor changes. Next, we show how the characteristics of APIs can be syntactically defined and semantically described, and how to use the syntactic and semantic descriptions to aid the easy discovery and composition of Open APIs. Finally, we propose a goal-directed interactive approach for the dynamic composition of APIs, where the final mashup is gradually generated by a forward chaining of APIs. At each step, a new API is added to the composition.