• Journal of Korean Library and Information Science Society
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• v.41 no.4
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• pp.127-150
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• 2010

This study aims to analyze the gap between university students' cognitions and expectations on users' cognitions about dimensions of library staff service quality and the reason of gap. The results showed that the overal service didn't reach the users' minimum expectation. Among the every item of service quality, the greatest expectation service was the quick delivery of non home library materials and staff's politeness. The most great was in-depth subject services and friendly encounter. The staff service quality gave the library satisfaction; in-depth subject services, exact understanding of user needs and politeness. The great gaps were caused to the lack of willingness to answer question, the lack of communication, and the lack of user care etc.

• Journal of Korean Library and Information Science Society
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• v.32 no.4
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• pp.361-394
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• 2001

The purpose this study is tend to consider the direction and policy making when the libraries make a decision of outsourcing with the analysis of the application experiences of outsourcing in the academic libraries (including junior college libraries). The research method of this study is questionnaire technique with the theoretical search. The results of the study are as follows: Libraries which experienced outsourcing are satisfied with the results. The subject of the outsourcing are most focused on the cataloging. The efficiency rate was high when the library staffs was participated in the implementation of outsourcing. And respondents answered that the lack of professionalism of vendors which made the outsourcing difficult and reference work is impossible to outsource in the near future.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.3
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• pp.231-250
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• 1998

The purpose of this study was to investigate factors affecting work performance among systems librarians in Korean academic libraries. The factors were divided in three categories: Job characteristics, organizational characteristics, and individual characteristics. Data from questionnaire were analyzed using the SPSS for windows. Multiple regression analyses were performed on three sets of variables related to the hypotheses of the study. The result of the analysis Identified the folowing factors : Job characteristics which affect work performance among systems librarians in academic library are autonomy, task significance, skill variety, and feedback from supervision. Organizational characteristics which affect work performance are job security, capability of automation systems, coworkers. Individual characteristics which affect work performance are growth need strength, knowledge, and systems librarian experience.

• Journal of the Korean Society for Library and Information Science
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• v.45 no.3
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• pp.163-186
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• 2011

University library evaluations have previously put emphasis on how many collections a library has, what kinds of services it offers, and how satisfied its users are with the services. But these evaluations are not enough to show how much impact university libraries have on their stakeholders and how they can contribute to the mission and purpose of the parent organization. This study is a starting point of discussion for the impact and value measurement of university libraries. The aim is to identify a university library's impact in terms of various stakeholders and accordingly determine its measuring element. The impact of a university library on students can be measured by the students' study, success and accomplishments. The impact on professors can be measured through the success of their teaching and research productivity. Finally, the impact on a university can be realized by understanding how a library affects university's reputation and success.

• Journal of Korean Library and Information Science Society
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• v.54 no.1
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• pp.115-142
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• 2023

The purpose of this study is to classify the quality attributes of service quality for the elderly in public libraries, derive satisfaction coefficients and dissatisfaction coefficients, and present the priority improvement of service quality. To this end, a survey was organized with 22 questions from LibQUAL+ for elderly users who use library in uiseong-gun, gyeongsangbuk-do. Quality factors for service were classified into three areas of LibQUAL+ based on the kano model, and the satisfaction index and dissatisfaction index felt by users for each service quality were calculated through timko's customer satisfaction coefficient. Based on this, a Potential Customer Satisfaction Improvement index (PCSI index) was obtained to determine how much user satisfaction can be improved when actual requirements are met. As a result of classification of quality attributes of service quality, it was classified into 9 attractive quality, 7 one-dimensional quality, 1 indifference quality, and 5 must-be quality. In the improvement ranking for service, the first place was 'making electronic resources accessible from my home or office', the second place was 'print and/or electronic journal collections I require for my work' and the third place was 'a library web site enabling me to locate information on my'. It is expected that the study results can be used to present quality factors that should be managed and improved first when providing services for the elderly.

• Journal of Information Management
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• v.42 no.4
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• pp.23-37
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• 2011

This study has surveyed the professors and graduate students of school of medicine at K university, to analyze the medical library users' service quality perceptions on electronic journals and their effects on the customer satisfaction. Two groups of faculty members and graduate students has statistically significant different perceptions on the service quality of electronic journals. Among four sub-dimensions of service quality, there are no statistically significant differences in the perceptions between two groups in convenience of use, accessability, and content resources, but there is significant differences in supportiveness between two groups. In the perceptions on the satisfaction and value, faculty group has significantly higher perceptions on both of them. The most influential dimension of the service quality of the electronic journal for the perception on the satisfaction is supportiveness followed by convenience of use and content resources. Moderating effect of value on service quality, its sub-dimensions, and satisfaction is not proved statistically.

• Journal of the Korean Society for information Management
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• v.15 no.2
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• pp.119-136
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• 1998

The objective of this study is to evaluate the organizational effectiveness of uniersity libraries in Korea. This study models emphasized the situational factors, fundamental factors and types of organiz tional effectiveness. environment, technology, size, strategy, and power were taken as situational factors of organizational structure ; fundamental factors were complexity, formalization, and centralization ; organizational structures were diveded into simple organization, functional organization, departmental organization, subject divisional organization(I), (II). Efficiency, flexibility, information service and satisfaction were taken as effectiveness factors and satisfaction was subdivided into organizational commitment and job satisfaction. In this study, situational factors, fundamental factors and types of organizational structures influence one another, ultimately affect the level of organizational effectiveness. Organizational effectiveness represents no organization of high organizational effectiveness on all levels.

• Journal of the Korean Society for information Management
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• v.39 no.2
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• pp.61-86
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• 2022

The purpose of this study is to investigate the effect of learning space Servicescape on the user satisfaction level and continuance intention and to identify moderating effect of the learning activity. The six Servicescape factors are selected after literature review and in-depth interviews; cleanliness, comfort, convenience, aesthetics, accessibility, and flexibility. The online survey is given to the university students at four-year private universities in Seoul metropolitan area. The result shows that among the learning space Servicescape factors, cleanliness, comfort, convenience, and accessibility have a significant impact on the user's satisfaction and the user's satisfaction response determines the continuance intention to the learning space. It is also found that the factors of cleanliness and comfort have a negative moderating effect on user satisfaction. This study implies that the result provides methods to develop the space arrangement for university libraries that provide the better-support to students' learning experience.

• Journal of Korean Library and Information Science Society
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• v.46 no.4
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• pp.641-654
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• 2015

The researcher conducts the survey through questioner method and analyzed the data in detail about E-resources available at SRM University library. The objectives of the study are to find out the awareness of use and purposes and their level of satisfaction of users. Further the researcher identifies the barrier and the ways and means of improvement of the use of E-resources. A total of 1,205 respondent was participating in this survey.

• Proceedings of the Korean Society for Information Management Conference
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• 1994.12a
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• pp.185-188
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• 1994

본 연구는 사서들의 직무만족도를 요인별로 알아보고 연령, 성별, 학력, 직위, 근무연수, 사서자격증 및 소속부서별 직무만족도의 차이를 분석하여 경영적 측면에서 사서들의 직무만족 현황을 파악하고 문제점에 대한 개선방안을 마련하는 데 그 목적을 두었다.