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http://dx.doi.org/10.3743/KOSIM.2022.39.2.061

Factors Influencing Students' Choice of Learning Space: Recommendations of Effective Space Arrangement for University Libraries  

Lee, Nari (연세대학교 교육대학원 사서교육전공)
Park, Ji-Hong (연세대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for information Management / v.39, no.2, 2022 , pp. 61-86 More about this Journal
Abstract
The purpose of this study is to investigate the effect of learning space Servicescape on the user satisfaction level and continuance intention and to identify moderating effect of the learning activity. The six Servicescape factors are selected after literature review and in-depth interviews; cleanliness, comfort, convenience, aesthetics, accessibility, and flexibility. The online survey is given to the university students at four-year private universities in Seoul metropolitan area. The result shows that among the learning space Servicescape factors, cleanliness, comfort, convenience, and accessibility have a significant impact on the user's satisfaction and the user's satisfaction response determines the continuance intention to the learning space. It is also found that the factors of cleanliness and comfort have a negative moderating effect on user satisfaction. This study implies that the result provides methods to develop the space arrangement for university libraries that provide the better-support to students' learning experience.
Keywords
learning space; servicescape; user satisfaction; continuance intention; university libraries;
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Times Cited By KSCI : 9  (Citation Analysis)
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