• Proceedings of the Korean Society for Information Management Conference
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• 2001.08a
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• pp.207-212
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• 2001

대학도서관 웹사이트는 도서관의 이용을 원활하게 하고 정보자료에의 접근을 용이하게 하기 위해서 구성된다. 따라서, 웹사이트를 통해 도서관 서비스에 대한 안내, 이용자의 편의를 위한 온라인 참고봉사 서비스, 과거 수동적인 자세가 아닌 능동적인 정보제공서비스 뿐만 아니라 다양한 이용자의 사용행태를 파악하여 이를 통해서 서비스의 질을 높이고, 이용자의 요구사항을 파악하여 도서관 서비스를 개선해나가는 것이 중요한 화두가 되고 있다. 본 연구에서는 충남대학교 도서관 웹사이트를 대상으로 설문조사(Questionnaire)와 발견적 평가(Heuristic Evaluation)를 통해서 대학도서관 웹사이트의 사용성에 있어서의 문제점을 발견하고 개선점을 제시한다.

• KLA journal
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• v.42 no.1 s.326
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• pp.13-29
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• 2001

도쿄공업대학전자도서관(TDL:Titech Digital Library)은 1999년 4월에 서비스를 시작했다 TDL은 이공학 분야의 다양한 정보자원과 이용자를 명쾌하게 연결시키는 게이트웨이 기능의 실현을 목적으로 한 전자도서관 시스템이다. 본고에서는 우선 도쿄공업대학부속도서관에서 TDL의 도입 이전에 시도해 온 여러 가지 전자적 정보 서비스에 대해서 되돌아보고, 이어서 TDL 설계의 구상(Concept), 그 구상을 실현하기위한 시스템의 기본기능에 대하여 실제 서비스 전개 상황을 삽입해 가면서 설명한 후, 마지막으로 금후의 과제와 전망에 대해서 언급한다. (TDL은 http:// tdl.libra.titech/에서 검색할 수가 있으며, 이 글의 키워드는 대학도서관, 전자도서관, 도쿄공업대학, 복합도서관(Hybrid Library) Z39.50, 상호이용성, 주제 게이트웨이, User Interface등임)

• Journal of the Korean Society for Library and Information Science
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• v.57 no.2
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• pp.51-77
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• 2023

This study analyzed the respective teaching and learning-related services offered by the Centers for Teaching and Learning and the academic libraries to find the proper roles of libraries regarding this type of service. We interviewed librarians to collect the data. The content analysis of the qualitative interview data enabled us to identify the librarians' perceptions of teaching and learning support, service provision method, strengthening relationships with other academic units, recognition of libraries' roles within the universities, and generating more investment for the libraries. Finally, the analysis led to six suggestions for libraries' teaching and learning support functions, such as advertising the availability of specific academic discipline or unit-oriented library services, strengthening librarian's capabilities as educators, bolstering digital information literacy of the faculty members and students, injecting libraries' views into the development and maintaining fundamental knowledge-related programs, emphasizing the notion of human-centered libraries, and finding new ways to utilize library space.

• Journal of the Korean Society for information Management
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• v.39 no.3
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• pp.195-216
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• 2022

In this study, the author applied the service design methodology to the university library to maximize the service value provided by the university library. To this end, the 'Double Diamond Model', a service design model, was applied to the university library, and service design tools such as Persona, Customer Journey Map, and Touch Points were utilized. To reflect on the service design in the university library, the author first reviewed the literature related to the subject and researched the previous studies. Then, the issue was discovered by questionnaire surveys, interviews with users and librarians, and field investigations. Based on this, Persona and situation scenarios were derived. In addition, after synthesizing Persona's situational behavior and user's emotional change, the study visualized the Customer Journey Map and suggested service improvement plans for 11 items in 3 areas. This study is focused on the process of deriving service improvement plans rather than improving a specific service. The purpose of this study was to improve university library service and to suggest new service plans. The significance of this study is that the practical service improvement plans were applied to the university library.

• Proceedings of the Korean Society for Information Management Conference
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• 2011.08a
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• pp.43-51
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• 2011

사회 전반에 걸쳐 소셜네트워크서비스의 영향력이 높아짐에 따라 국내 대학도서관에서도 소셜네트워크서비스의 도입을 통해 이용자와 소통하려는 노력을 하고 있다. 이에 본 연구에서는 국내 대학도서관의 소셜네트워크서비스의 현황을 파악하고 소셜네트워크서비스의 이용률이 높은 도서관과 낮은 대학도서관을 선정하여 이용 및 비이용 요인을 도출하는 것을 통해 활성화 방안을 제시하였다.

• Journal of the Korean Society for information Management
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• v.22 no.4 s.58
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• pp.197-220
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• 2005

This research aims to explore faculty research support systems in university libraries, assess their service performance for faculty research, and suggest the need and roadmap for new service development. We perform in-depth analyses of not only the current university library evaluation criteria as part of the overall university evaluation criteria, but also ten university libraries in the United States and two university libraries in Korea. Thorough benchmarking studies reveal the problems of the current university library evaluation criteria in its advances and limitations of current faculty support service systems. Especially this research suggests to develop a one-stop service execution wheel for the roadmap for the faculty research support system which is based on customer relationship management(CRM) for one-to-one, mass-personalized services to the faculty.

• Journal of Information Management
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• v.42 no.4
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• pp.195-223
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• 2011

The purpose of this study is to determine the progress of the implementation of the Servicebased Library 2.0 in Korean university libraries. We assess the Service-based Library 2.0 based on the web site analysis of 179 different Korean university libraries. Highlights of our survey include: (1) The most accessed features of the Service-based Library 2.0, were the 'Book Review', 'RSS', 'Tag & Tagging', 'Mobile App', 'Facet' and 'Open API'. (2) Among 179 libraries, of the 16 different services offered by the Service-based Library 2.0, 145 libraries opted for 4 or fewer services offered through the Service, 3 libraries opted for 5-9 services and 3 libraries availed themselves of 10 or more services. (3) More national university libraries than private libraries are implementing Service-based Library 2.0, including such services as 'Book Review', 'RSS', 'Mobile App', 'Facet', 'Blog', 'Twitter', 'Personnel service', 'SMS', 'Facebook'.

• Journal of Korean Library and Information Science Society
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• v.50 no.3
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• pp.261-291
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• 2019

In the rapidly changing information environment, users' information needs are diversified, and the necessity for libraries to provide customized curation services away from traditional services is increasing. Although the Second University Library Promotion Plan (2019~2023) mentions user-centered customized services, it is difficult to implement customized curation services in the current university library situation. Therefore, this study examined the theory and case of gamification applied to various fields inside and outside the library to apply gamification to the library, suggested MDA+ and found the junction with library curation service, and built gamification-based curation service prototype for job roadmap in university library. Finally, implications were drawn through verification of field experts.

• Journal of Korean Library and Information Science Society
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• v.31 no.4
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• pp.65-90
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• 2000

정보기술은 정보의 생산 및 유통방식에 커다란 변화를 가져왔으며 그 결과, 전통적인 대학도서관의 기본 역할이 변화된 것은 아니나 역할 이행을 위한 기능수행방법 및 영역에 커다란 혁신을 겪고 있다. 본 연구는 대학도서관의 서비스 환경을 변화시키고 있는 정보기술의 발전과정, 정보기술의 발전으로 인한 대학도서관의 변화 등에 관하여 고찰하였고, 그것을 바탕으로 대학도서관이 이러한 변화를 수용하여 대학의 핵심기구로서 그 역할을 다하고 위상을 한층 높일 수 있는 대응방안을 모색하였다.

• Journal of Digital Convergence
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• v.20 no.2
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• pp.185-190
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• 2022

The purpose of this study is to suggest library marketing strategies for Korean academic libraries to provide sustainable services at COVID-19 pandemic situation. For this purpose, development plans of academic libraries in Korea were collected and homepages of academic libraries in and out of Korea were analyzed. This study found that academic libraries in and out of Korea had taken various measures to meet disastrous situation and had kept up services for users to make use of collection, facilities, services and programs of libraries without being disconnected. As a conclusion, this study suggests reinforcement of basics and value marketing, space marketing, blue ocean marketing as library marketing strategies for providing sustainable services. This study can be used as a reference for academic libraries and librarians to sustain or extend library services. The marketing strategies suggested in this paper can be helpful for academic libraries to overcome pandemic crisis in Korea. As follow-up studies, an in-depth case study about academic libraries which develop and activate new services and programs in and out of Korea to face COVID-19, a study on developing in-depth strategies of various library marketing to stabilize library services are needed.