• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2006.06a
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• pp.345-354
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• 2006

고객관계관리는 많은 기업들에게 경영자와 차별화할 수 있는 부문으로서 인식되어 왔다. 수익성 높은 고객을 확보하고 유지하는 것이 매우 중요하기 때문이다. 기업의 핵심역량으로서 고객관계관리를 강화하기 위해서는 고객정보를 더욱 효과적으로 관리해야 한다. 본 연구는 고객정보관리 활동들과 그에 영향을 마치는 영향요인들을 살펴보고, 고객정보 관리 충실도와 고객정보 품질 간의 관계를 보인다. 또한, 고객정보관리 활동에 영향을 미치는 영향요인과 고객정보 품질 사이에서 고객정보관리 프로세스 충실도가 매개효과를 나타냄을 증명한다. 설문을 통해 얻은 65개 기업의 자료를 바탕으로 다중회귀분석과 ANOVA를 실시해 가설에 대한 실증 분석을 하였다. 분석 결과 6개의 고객정보관리 활동들과 이러한 고개정보관리 프로세스에 대한 5개의 영향요인을 발견하였다. 고객정보관리 프로세스의 충실도는 고객정보 품질과 밀접한 관계를 보였고, 영향요인과 고객정보 품질 사이에서 고객정보관리 프로세스의 충실도가 매개 역할을 수행함을 밝혀내었다. 마지막으로 본 연구의 의의와 결론, 향후 연구방향을 제시하였다.

• Journal of Convergence for Information Technology
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• v.11 no.2
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• pp.138-145
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• 2021

The purpose of this study was to investigate the mediating effects of academic procrastination behavior on the relationship between academic stress and dropout intention. The research questions are First, does the academic stress of college students influence the intention to drop out? Second, does academic procrastination behavior the relationship between academic stress and dropout intention? A survey was conducted on 218 college students about academic stress, dropout intention, and academic procrastination behavior. Correlation analysis was conducted to find out the relationship between academic stress, dropout, and academic procrastination behavior, and Multiple regression analysis was performed to determine the moderating effect of academic procrastination behavior. The mediating effect was verified using Baron and Kenny's procedure, and the significance was verified by Sobel verification. The results are as follows: First, academic stress, dropout intention, and academic delay behavior showed significant positive correlations.. Second, Academic stress showed 15% of explanatory power as an influential factor on dropout intention, and 5% of explanatory power was an influential factor on academic procrastination behavior. Third, the through mediation analysis, there was partial mediated effects of academic procrastination behavior between academic stress and dropout intention. Our findings suggest that to improve the dropout intention among college students, educators should carefully design and develop an education program

• Korean Journal of Culture and Social Issue
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• v.27 no.3
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• pp.325-350
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• 2021

The purpose of this study was to examine the mediating effect of the parent-adolescent career congruence process in the association between the parent-adolescent relationship and career identity of South Korean college students. In particular, we investigated which kind of career congruence process mediates the positive effect of the interdependent parent-adolescent relationship (in support of emotional bond and filial piety) and the independent parent-adolescent relationship (in support of independence and autonomy) on career identity. Data of 509 college students were analyzed for this study, and parallel multiple mediation analysis was performed. As a result, the complementary and attunement congruence process fully mediated the relationship between parent-adolescent affective bonding and career identity. Authoritative filial piety had a negative direct effect on career identity, but a positive indirect effect by mediating the complementary and attunement congruence process. The mediation analysis showed that both complementary and attunement congruence process fully mediated the association between independent parent-adolescent relationship and career identity. However, family intrusion had only a negative direct effect on career identity. On the other hand, the supplementary congruence process did not have significant mediating effects between all types of parent-adolescent relationships and career identity. Also, the supplementary congruence process had a negative direct effect on career identity. Based on these results, we discussed culturally universal and culturally specific characteristics of the relationship between parent-adolescent relationships and career identity, along with the limitations and recommendations for future research.

• 한국노년학
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• v.39 no.1
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• pp.73-92
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• 2019

The purpose of this study is to verify the influence of volunteering on the sense of community and the community capacity, and the mediating effect of the sense of community on the relationship between volunteering variables(the period and satisfaction of volunteering) and the community capacity as well. Study population is 1,416 elderly volunteers who participated in the government-sponsored elderly volunteer program for prevention of depression and suicide in 2016. The results show that the experience of volunteering plays an important role in improving the sense of community and the community capacity among the older participants. As for the analysis of the mediating effect, the sense of community has a perfect mediating effect between the period of volunteering and the community capacity, and a partial mediating effect between volunteering satisfaction and the community capacity. Based on these findings, the theoretical and practical implications were discussed.

• The Journal of the Korea Contents Association
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• v.22 no.6
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• pp.354-368
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• 2022

The purpose of this study was to verify whether there were significant differences in the levels and relationships of emotional intelligence, school adaptation, self-resilience, positive human relationships, and depression between elementary school students who participated in after-school music activities and those who did not. The participants of this study were 379 fourth, fifth, and sixth grade elementary school students in the Capital Area and Gyeongnam Province participated in after-school music activities and 368 students who did not, totaling 747 students. For research analysis, t-test and multi-group analysis were performed, and the analyzed results are as follows. First, the level of emotional intelligence, self-resilience, positive human relationships, and school adaptation were higher in the participating group and the level of depression was lower than the group that did not participate. Second, as a result of multiple group analysis, the participating group had stronger influences on the paths of [emotional intelligence→self-resilience], [emotional intelligence→positive human relationship], [emotional intelligence→depression], [emotional intelligence→school adaptation], and [self-resilience→school adaptation] than those of non-participating group. Third, the participating group showed mediating effects from self-resilience, positive human relationships, and depression in the relationship between emotional intelligence and school adaptation. On the other hand, the non-participating group manifested significant mediating effects only from self-resilience and depression variables in the relationship between emotional intelligence and school adaptation.

• Korea journal of population studies
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• v.32 no.2
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• pp.115-140
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• 2009

이 연구는 외국인 노동자들의 한국문화에 대한 적응문제를 살펴 보기 위하여 그들이 한국인들에 대하여 가지고 있는 사회적 거리감(social distance)을 분석하고 있다. 사회적 거리감은 인종 간 상호 관계 연구에서 중요한 개념으로 다루어져 왔으며, 특히 사회적응 수준을 드러내는 효과적인 척도로 각광받아왔다. 이 연구는 한국내 외국인 노동자들의 한국인에 대한 사회적 거리감의 결정요인을 규명하려는 목적을 가지고 있다. 서울과 경기 지역에서 수집된 자료에 대한 다중회귀분석(OLS Regression)을 통하여, 이 연구는 서구 사회에서 다수 인종의 사회적 거리감을 효과적으로 설명하는 것으로 판명된 요인들이 한국의 소수 인종인 외국인노동자들에게도적용될수있는가를살펴본다. 구체적으로는 연령, 성, 교육, 종교, 인종과 같은 사회인구학적 변수들과 한국인과의 접촉정도 가사회적 거리감에 유의미한 효과가 있는지 분석된다. 둘째, 이 연구는 외국인 노동자들의 가장 중요한 삶의 공간인 작업장에서의 경험과 관련된 변수들이 사회적 거리감에 대하여 가지는 효과를 탐구한다. 셋째, 구조방정식 모형(Structural Equation Model)의 적용을 통하여, 이 연구는 다중회귀에서 분석된 여러 설명 변수들 간의 복잡한 인과구조를 규명하고, 이들이 사회적 거리감에 미치는 영향을 직접효과, 간접효과, 전체효과로 나누어 살펴본다. 다중회귀분석 결과는 집단 간 사회적 거리감은 사회인구학적 변수들, 한국인들과의 접촉, 작업장 내 경험등 다양한 요인들의 복합적인 결과물이라는 점을 확인해 준다. 특히 분석결과는 작업장에서의 경험과 느낌이 한국 내 외국인 노동자들의 한국인들에 대한사회적거리감형성에결정적이라는사실을보여주는반면, 기존연구에서 효과적인 것으로 판명된 전통적 요인들은 영향력이 미미하다는 점을 말해준다. 한편, 구조방정식 모형을 적용한 분석결과는 한국인 친구들과의 접촉과 이해하기 쉽고 구체적인 노동조건이 사회적 거리감에 직접적으로 영향을 주고 있다는 것을 보여 준다. 한편 추상적인 노동조건은 사회적 거리감에 간접적으로 영향을 미친다. 상사에 대한 평가와 직무만족은 노동조건에 의해 유의미한 영향을 받지만, 한국인 친구와의 접촉과는 관련이 없다. 간단히 말해, 상사에 대한 평가와 직무만족은 노동조건이 사회적거리감에 대하여 가지는 효과를 매개한다. 결론적으로, 구조방정식모형의 분석결과는 작업장 관련 변수들간에 복잡한 인과구조가 존재한다는 점과 작업장 내 경험이 한국인에 대한 사회적 거리감 형성에 가장 중요하다는점을 확인해 준다.

• The Journal of the Korea Contents Association
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• v.17 no.2
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• pp.595-611
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• 2017

This study aims to verify the effect that familism recognized by college students has on anxiety over aging and elderly group's attitude as well as mediation effect of a sense of filial duty. For study analysis, 200 college students studying at colleges in Sungnam, Anyang and Incheon in Gyeonggido as well as in Seoul were surveyed using structured questionnaires from May 2, 2016 to June 28, 2016. All of 166 responses except for 34 incomplete ones were used for analysis. Firstly, analysis result confirmed correlation among familism, anxiety over aging, elderly group's attitude and variables in sense of filial duty. Multicollinearity between variables were confirmed using VIF values. Secondly, the effect that familism recognized by college students has on anxiety over aging and elderly group's attitude was confirmed. Thirdly, partial mediation effect of a sense of filial duty was confirmed in the effect that familism recognized by college students has on anxiety over aging. In addition, Sobel Test suggested by Sobel was conducted to verify significance of the mediation effect. This study suggests intervention in and practice of social welfare to promote familism and a sense of filial duty between college students and elderly generation in this era of nuclear family and aging society as well as reduction of anxiety over aging on the part of college students, based on the verified mediation effect of a sense of filial duty in the effect that familism recognized by college students in aging society has on anxiety over aging.

• The Journal of the Convergence on Culture Technology
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• v.6 no.4
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• pp.371-377
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• 2020

The purpose of this study is to investigate the effects of satisfaction with green space on life satisfaction and to examine mediating effect of subjective health status in the relationship between satisfaction with green space and life satisfaction of older adults living in cities. For the purpose of the study, older adults aged over 65 years old who participated in 2018 Social Survey conducted by Statistics Korea were analyzed. A total of 4,567 older adults were analyzed using multiple regression analyses and significance of mediating effect was examined using bootstrapping method. Results of the analyses showed that satisfaction with green space had a significant effect on life satisfaction. Since a higher level of satisfaction with green space increased the level of life satisfaction, a direct effect of satisfaction with green space on life satisfaction was revealed. Also satisfaction with green space had a significant effect on subjective health status, so persons with a higher level of satisfaction with green space perceive their subjective health more positively. In regard to mediating effect, subjective health status partially mediated the relationship between satisfaction with green space and life satisfaction of the urban elderly. Results of this study show that green space can be used as an intervention method to improve health and life satisfaction of the urban elderly.

• The Journal of the Korea Contents Association
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• v.17 no.12
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• pp.493-504
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• 2017

The purpose of this study is to investigate the differences between low-income and middle-income groups with respect to how family factors intervene with friendship factors to influence adolescent depression. In order to do this, we selected 1,552 adolescents (246 from low-income group and 1276 from middle-income group) from 1 panel of the 6th Korean Children & Youth Panel Survey and conducted multiple-group analysis for structural equation modeling. The results are as follows. Firstly, there were no direct effects of parenting style on adolescent depression for the low-income group, whereas effects were found to be significant for the middle-income group. Secondly, parenting style had a greater influence on friendship factors for the low-income group than the middle-income group. Thirdly, the influence of friendship factors on depression was much more negative for the middle-income group than the low-income group. Fourthly, it was found that parenting style had greater intervention effects on friendship factors influencing adolescent depression for the middle-income group as compared to the low-income group. However, intervention effects were not found for peer alienation.

• The Journal of the Korea Contents Association
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• v.20 no.9
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• pp.615-627
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• 2020

The purpose of this study is to examine the mediating role of self-efficacy and community consciousness in the relationship between volunteer activity experience and career decision level of university students majoring in social welfare. For this purpose, this study set up a research model based on the social cognitive career theory based on Keumboltz's social learning theory and Bandura's social cognitive theory. 260 students majoring in social welfare at three four-year universities in Chungcheongbuk-do were assigned and surveyed from September to October 2019. The multiple regression analysis was conducted to verify the correlation analysis and the mediating effect using SPSS 26.0. The results of the analysis showed that the volunteer activity experience of college students majoring in social welfare had a significant effect on the career decision level, and self-efficacy and community consciousness had a partial mediating effect on these relationships. Based on the results of this analysis, the intervention and follow-up studies for improving career decision level of university students majoring in social welfare were discussed.