• Title/Summary/Keyword: 내부만족

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Classification of Service Quality for HMR unmanned store business (HMR 무인매장 서비스 품질 분류에 관한 연구)

  • Jong Won Lee
    • Journal of Service Research and Studies
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    • v.13 no.2
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    • pp.41-61
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    • 2023
  • The universal form of life in the era of the 4th industrial revolution can probably be summarized as the keyword "non-face-to-face". In particular, in terms of consumption activities, face-to-face contact is gradually changing to a system that minimizes, and offline stores are rapidly changing to non-contact services through kiosks and robots. The social structure is also changing with the passage of time, and most fundamentally, our dietary consumption patterns are changing. In particular, the increase in single-person households and the aging population are having a great impact on changes in the food service industry, which is closely related to dietary life. The HMR (Home Meal Replacement) market has grown significantly as the labor of cooking at home has decreased and the use of substitute foods has increased. As the size of the market has grown, the types of businesses that provide products have also diversified. The development of technology, non-face-to-face culture, and corporate management efficiency are intertwined, and unmanned stores are spreading recently. In this study, service quality attributes of HMR unmanned stores, where competition is gradually intensifying, are classified, and service quality classification using the Kano model and Timko's customer satisfaction coefficient are calculated to provide implications for service management based on customer satisfaction. As a result of the analysis, 'products with short cooking time' and 'variety of products (menu)' were classified as attractive qualities, and 'cleanliness inside/outside of the store' and 'products at reasonable prices' were classified as unified quality. In addition, 'convenience of self-checkout process' was classified as a natural quality, and 'convenience of in-store passage' was classified as an indifferent quality. Furthermore, when the service factor was satisfied within the HMR unmanned store, the factor with the highest satisfaction coefficient was 'product (menu) variety', and the factor with the highest dissatisfaction factor was 'convenience of self-checkout process'. Through the results of this study, it is intended to derive priorities in service quality management of HMR unmanned stores and provide strategic implications for related businesses.

Effects and optimum conditions of pre-reductant in the analysis of inorganic arsenic by hydride generation-atomic absorption spectrometry (HG-AAS에 의한 무기비소 분석 시 예비환원제의 최적화 조건과 분석에 미치는 영향)

  • Song, Myung Jin;Park, Kyung Su;Kim, Young Man;Lee, Won
    • Analytical Science and Technology
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    • v.18 no.5
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    • pp.396-402
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    • 2005
  • We try to look for optimum conditions of pre-reductants like L-Cysteine, KI and $FeSO_4$ when analyzing inorganic arsenic by using hydride generation-atomic absorption spectrometry, and run a comparative study of effect in the analysis of them. Also, we separated and analyzed only inorganic arsenic by using $H_2SO_4$-trap to eliminate organic arsenic which are MMA(monomethylarsonate) and DMA(dimethylarsinate). Under the conditions of mixture acid of 1.8 M HCl and 0.08 M $HNO_3$, arsenic standard solution of 20 ppb have more higher absorbance than without adding acid. In case of L-Cysteine, As(V) completely reduces into As(III) when 0.5 g of L-Cysteine is reacted more than 30 mins. in weak acid condition of approximately 0.07 M $HNO_3$ or HCl. In the event of KI, As(V) completely reduces into As(III) when 3 g of KI is reacted more than 1hour in acid condition of 0.8 M $HNO_3$. On the occasion of $FeSO_4$, the inside of tube is blocked by precipitation by mixture reaction of $NaBH_4$ and $Fe^{2+}$, therefore, comparing to other pre-reductants, reproducibility of efficiency of reducing As(V) to As(III) is low. To evaluate the accuracy of the analytical results, we use NIST SRM 1643C Trace Elements in Water ($82.1{\pm}1.2ng/mL$). The results are satisfactory.

Design of Flat Plate Systems Using the Modified Equivalent Frame Method (수정된 등가골조법을 이용한 플랫플레이트 시스템의 설계)

  • Park, Young-Mi;Oh, Seung-Yong;Han, Sang-Whan
    • Journal of the Korea Concrete Institute
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    • v.20 no.1
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    • pp.35-41
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    • 2008
  • In general, flat plate systems have been used as a gravity load resisting system (GLRS) in building. Thus, this system should be constructed with lateral force resisting system (LFRS) such as shear walls and brace frames. GLRS should retain the ability to undergo the lateral drift associated with the LFRS without loss of gravity load carrying capacity. And flat plate system can be designed LFRS as ordinary moment frame with the special details. Thus, flat plate system designed as GLRS or LFRS should be considered internal forces (e.g., unbalanced moments) and lateral deformation generated in vicinity of slab joints render the system more susceptible to punching shear. ACI 318 (2005) allows the direct design method, equivalent frame method under gravity loads and allows the finite-element models, effective beam width models, and equivalent frame models under lateral loads. These analysis methods can produce widely different result, and each has advantage and disadvantages. Thus, it is sometimes difficult for a designer to select an appropriate analysis method and interpret the results for design purposes. This study is to help designer selecting analysis method for flat plate system and to verify practicality of the modified equivalent frame method under lateral loads. This study compared internal force and drift obtained from frame methods with those obtained from finite element method under gravity and lateral loads. For this purposes, 7 story building is considered. Also, the accuracy of these models is verified by comparing analysis results using frame methods with published experimental results of NRC slab.

Design and Implementation of DEVSim++ and DiskSim Interface for Interoperation of System-level Simulation and Disk I/O-level Simulation (시스템수준 시뮬레이션과 디스크 I/O수준 시뮬레이션 연동을 위한 DEVSim++과 DiskSim 사이의 인터페이스 설계 및 구현)

  • Song, Hae Sang;Lee, Sun Ju
    • Journal of the Korea Society of Computer and Information
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    • v.18 no.4
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    • pp.131-140
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    • 2013
  • This paper deals with the design and implementation of an interface for interoperation between DiskSim, a well-known disk simulator, and a system-level simulator based on DEVSim++. Such inter-operational simulation aims at evaluation of an overall performance of storage systems which consist of multiple computer nodes with a variety of I/O level specifications. A well-known system-level simulation framework, DEVSim++ environment is based on the DEVS formalism, which provides a sound semantics of modular and hierarchical modeling methodology at the discrete event systems level such as multi-node computer systems. For maintainability we assume that there is no change of the source codes for two heterogeneous simulation engines. Thus, we adopt a notion of simulators interoperation in which there should be a means to synchronize simulation times as well as to exchange messages between simulators. As an interface for such interoperation DiskSimManager is designed and implemented. Various experiments, comparing the results of the standalone DiskSim simulation and the interoperation simulation using the proposed interface of DiskSimManager, proved that DiskSimManager works correctly as an interface for interoperation between DEVSim++ and DiskSim.

Structural Performance Evaluation of Floating PV Power Generation Structure System (수상 부유식 태양광발전 구조물의 구조적 성능 평가)

  • Choi, Jin Woo;Seo, Su Hong;Joo, Hyung Joong;Yoon, Soon Jong
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.34 no.5
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    • pp.1353-1362
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    • 2014
  • In recent years, numerous environmental problems associated with the excessive use of fossil fuel are taking place. For an alternative energy resource, the importance of renewable energy and the demands of facilities to generate renewable energy are continuously rising. To satisfy such demands, a large number of photovoltaic energy generation structures are constructed and planned with large scale. However, because these facility zones are mostly constructed on land, some troubles are occurred such as rising of construction cost due to the cost of land use, environmental devastation, etc. To solve such problems, the floating type photovoltaic energy generation system using FRP members have been developed in Korea. FRP members are recently available in civil engineering applications due to many advantages such as high strength, corrosion resistance, light weight, etc. and they are suitable to fabricate the floating structures because of their material properties. In this study, the analytical and experimental investigations to evaluate the structural performance of floating PV generation structure and SMC FRP vertical member which is used to fabricate the structure were conducted. The static and dynamic performances of floating PV generation structure are evaluated through the FE analysis and the experiment, respectively. Moreover, the structural safety evaluation and buckling analysis of SMC FRP vertical compression member are also conducted by the FE analysis, and the structural behavior of SMC FRP member under compression and pullout is investigated by the experiments. From this study, it was found that the structural system composed of pultruded FRP and SMC FRP members are safe enough to resist externally applied loads.

Numerical Evaluation of Stress Loss Rates and Adjusting Coefficients due to Internal and External Constraints of Concrete Long-Term Deformation (콘크리트 장기변형의 내·외부 구속에 의한 응력 손실률 및 수정계수 평가의 전산구조해석)

  • Yon, Jung-Heum;Kim, Hyun-Jin
    • Journal of the Korea Concrete Institute
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    • v.25 no.4
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    • pp.429-438
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    • 2013
  • An object oriented numerical analysis program of axial-flexural elements and the step-by-step method (SSM) has been developed to analyze concrete long-term behaviors of structures constrained internally and externally. The results of the numerical analysis for simple and continuous prestressed (PS) concrete box and composite girders, pre-cast slab of continuous steel composite girder, and simple preflex composite girder show that the adjusting coefficient decreases by increasing constraint. The loss rates of pre-tension force were not sensitive but those of pre-compression force were increased rapidly by decreasing adjusting coefficient. This indicates that the design based on the loss rate of pre-tension can over-estimate the pre-compression force in a concrete section constrained internally and externally. The adjusting coefficients which satisfy results of the numerical analysis are 0.35~0.95, and it can be used as an index of constraint of concrete long-term deformation. The adjusting coefficient 0.5 of Bridge Design Specifications can under-estimate residual stress of PS concrete slab, and the coefficient 0.7 or 0.8 of LRFD Bridge Designing Specifications can under-estimate the loss rates of continuous PS concrete girders. The adjusting coefficient of hybrid structures should be less then 0.4.

Treatment of high hexavalent chromium plating wastewater (고농도 6가 크롬 도금 폐수 처리)

  • Kang, Chang Duk;Sim, Sang Jun;Hwang, Suk Hoon
    • Clean Technology
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    • v.7 no.1
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    • pp.75-80
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    • 2001
  • In this study, hexavalent chromium (Cr(VI)) plating wastewater in strong acidic condition was treated by reduction and alkalization. Ferrous sulfate ($FeSO_4$), known to reduce Cr(VI) to Cr(III) rapidly at acidic pH, was used as a reductant of Cr(VI). The optimum reduction condition of Cr(VI) was observed at iron to chromium dose ratio of 3:1 by mole concentration. The precipitation of Cr(III) as $Cr(OH)_3$, was achieved by the pH adjustment in the limestone aeration bed. The precipitates were removed less than the upper limit of chromium for effluent at pH over 5.0. The continuous removal of Cr(VI) was performed using the process consisting of reduction vessel, limestone aeration bed, and sedimentation tank coupled with metal screen membrane. As pH was maintained around 5.0 in the limestone aeration bed, insoluble chromic hydroxide flocs was formed continuously. Most chromic hydroxide flocs were filtered by the metal screen membrane with 1450 mesh size, and the treated water to meet the upper limits of chromium for effluent (Cr Conc. 0.25~0.90 mg/l) was obtained in 30 minutes. Periodic backwashing decreased the fouling on the membrane rapidly.

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Study on Operating Characteristics for NOx Reduction in Ultra Low NOx Burner Combustion Using 80 kW Furnace (80 kW 초 저 NOx 단일 버너 연소로에서 NOx 감소를 위한 운전특성 연구)

  • Chae, Taeyoung
    • Clean Technology
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    • v.26 no.3
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    • pp.211-220
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    • 2020
  • This experimental study investigates the design parameters to achieve ultra low NOx combustion of coal using a 80 kW capacity single-burner furnace. The influence of key design parameters such as SN, overall and burner-zone equivalence ratios, primary/secondary air ratio, overfire air (OFA) ratio were tested for a total of 81 cases. The results showed that weak swirl intensity of the burner leads to higher NOx emission whereas strong swirl intensity accompanies increased CO concentration desipte lower NOx emission. Therefore, finding an appropirate swirl intensity is essential for the burner design. Larger flow rate of secondary air increased NOx emission, whereas smaller flow rate stretches the flame and increased CO emission. The lowest NOx emission of 82 ppm (6% O2) was achieved at the optimal condition of the present burner deisgn. It is expected to furrther lower the NOx emission by introducing splitting the burner secondary air into three or four streams.

A Study on the Quality Evaluation of Automobile Logistic Services using IPA Method (IPA기법을 활용한 완성차 물류서비스 품질평가에 관한 연구)

  • Jung, Jae-hoon;Park, Sung-hoon;Oh, Jae-Gyeun;Yeo, Gi-Tae
    • Journal of Digital Convergence
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    • v.16 no.9
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    • pp.81-90
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    • 2018
  • The purpose of this study is to examine the current status of automobile logistics in the domestic automobile industry and to derive and evaluate the factors to improve the quality of automobile logistic services to final consumers. To that end, we selected the relevant factors through literature review and expert interviews, and conducted a survey with consumers and experts. The quality of automobile logistic service was evaluated using the Importance-Performance Analysis (IPA) method. The results show that the "kindness of shipping staff" is high on the importance of customers but low on the importance of employees. On the other hand, factors that have high customer satisfaction but low staff satisfaction include "rapid handling of complaints", "transportation accuracy of receipt", "kindness of delivery staff", and "automobile manual guide and explanation of internal functions". This study has academic and industrial significance in that it has derived important factors for evaluating the quality of automobile logistics services and suggests improvement measures for experts and consumers who actually work in the industrial field. Future research should investigate measures to minimize the returns and complaints of shipment offices which have not been examined in this study.

Design of a CMOS Dual-Modulus Prescaler Using New High-Speed Low-Power TSPC D-Flip Flops (새로운 고속 저전력 TSPC D-플립플롭을 사용한 CMOS Dual-Modulus 프리스케일러 설계)

  • Oh, Kun-Chang;Lee, Jae-Kyong;Kang, Ki-Sub;Park, Jong-Tae;Yu, Chong-Gun
    • Journal of IKEEE
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    • v.9 no.2 s.17
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    • pp.152-160
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    • 2005
  • A prescaler is an essential building block for PLL-based frequency synthesizers and must satisfy high-speed and low-power characteristics. The design of D-flip flips used in the prescaler implementation is thus critical. Conventional TSPC D-flip flops suffer from glitches, unbalanced propagation delay, and unnecessary charge/discharge at internal nodes in precharge phase, which results in increased power consumption. In this paper a new dynamic D-flip flop is proposed to overcome these problems. Glitches are minimized using discharge suppression scheme, speed is improved by making balanced propagation delay, and low power consumption is achieved by removing unnecessary discharge. The proposed D-flip flop is employed in designing a 128/129 dual-modulus prescaler using $0.18{\mu}m$ CMOS process parameters. The designed prescaler operates up to 5GHz while conventional one can operate up to 4.5GHz under same conditions. It consumes 0.394mW at 4GHz that is a 34% improved result compared with conventional one.

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