• Journal of Korean Library and Information Science Society
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• v.38 no.3
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• pp.277-296
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• 2007

This study aims to propose that archives introduce marketing strategies for their archival reference services. Target marketing which is based on market segmentation for customer satisfaction is popular among enterprises in these days. Market segmentation strategy of target marketing need to be used for user centered archival reference services in archives. This study proposed that demographic, geographic, psychographics, and use variables can be used for archival user segmentation. And for the user segmentation, archives should collect data of use and users systematically.

• Journal of Korean Society of Archives and Records Management
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• v.15 no.1
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• pp.127-155
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• 2015

This study proposes the formation of education service models using presidential archives based on ubiquitous technology. To accomplish these, this study analyzed various education programs of presidential archives in Korea and other countries. The reason behind the use of ubiquitous technology is to allow interinstitution cooperation and create synergy effects. With this, this technology is grafted onto the modified BIG6 Model, which is developed for information literacy. This study can be useful and valuable in the aspects of education, contents development, and service development.

• Journal of Korean Society of Archives and Records Management
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• v.14 no.2
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• pp.83-115
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• 2014

The study aims to identify the problems of the research support service in presidential archives for users who use archives for scholarly purposes. For these purposes, the study conducted a literature survey. Moreover, this study compared and analyzed the content of presidential archives' Web sites between the U.S. and Korea. In addition, we examined the interviews via e-mail with an archivist working in the presidential archives in the U.S. and gained the materials from the presidential archives in Korea through a request of information disclosure. It was found that six improvements were considered by academic users to meet their needs. Consequently, based on the analysis, a research support services framework consisting of a service category was developed. With the proposed services, the academic utilization of presidential archives can be facilitated.

• Journal of the Korean Society for information Management
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• v.36 no.1
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• pp.269-294
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• 2019

To effectively cope with new and different types of disasters, it is very important to communicate and update disaster information to the public quickly and efficiently. SNS enables rapid spread of information and continuous exposure. SNS enables two-way communication by directly communicating with users. SNS complements the shortcomings of mass media, and increases the effectiveness of disaster management work. This study analyzed user awareness and requirements to derive effective methods of SNS operation of disaster management institutions. For this purpose, a user survey was conducted to identify the types of information that are highly user-interested and to select information items suitable for SNS services. Through this, we suggest ways to improve the SNS disaster record information service of the disaster management institution.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.2
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• pp.199-224
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• 2018

Intangible cultural heritage is a collection of community wisdom and talents and it has artistic and cultural values of the nation. And because it represents an identity of the country, it is an important records information resources that we must be inherited from generation to generation. Korea's intangible cultural heritage system has developed with the aim of preserving and transmission, but now it is necessary to take an creative approach as a resource as a resource for cultural diversity and utilization in an intangible cultural source. Therefore, it is important to maintain systematic management of intangible cultural heritage records information resources in order to continuously preserve, but it is also important to establish a basis for continuous use. The purpose of this study is to propose improvement plans for the archival information services of domestic intangible cultural heritage. We analyzed the status of the archival reference services of intangible cultural heritage institutions in consideration of the characteristics of intangible cultural assets. In-depth interviews were conducted with the responsible person to collect opinions and requirements during the service. We suggested the improvement plans through drawing out implication on problems and direction of archival information services for intangible cultural heritage.

• Journal of Korean Society of Archives and Records Management
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• v.11 no.1
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• pp.93-112
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• 2011

This study investigated whether search terms analysis of archival Web sites could be utilized effectively for archival information services. The focus was on designing a methodology which brings the search terms analysis and development of archival information services closer, especially for the contents services. The data were collected from the Presidential Archives because it can be characterized as a public archives as well as subject archives. It also tends to draw interests from a broad range of general public. The analysis was conducted with respect to three dimensions: (1) general search terms; (2) names of individual president; (3) subject categories of search terms. The results of search terms analysis have a number of practical implications for developing archival information services including contents services, decision on the menu of the Web sites, exhibition, and education.

• Journal of Korean Library and Information Science Society
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• v.47 no.4
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• pp.191-217
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• 2016

Traditional records information system has greatly improved accessibility to users by providing internet access to the digitized form of traditional records, access to which have previously been restricted for the purpose of preservation. This study investigated the accessibility and serviceability of Korean traditional records by examining current traditional record information systems in Korea. After compiling a list of traditional records information systems, which were grouped by operating agency, we analyzed them by coverage period, document type, and content format as well as examining search options and browse categories. We also categorized and examined the information systems by user type. The result showed that out of 105 traditional records information systems serving various content types and services, only a fraction(16.1%) provide a comprehensive information that includes bibliographic information, annotated description, content image, content text, and translated text, and less than a half(49.5%) provide a detailed search, all of which point to a less than optimal conditions for access to traditional records and suggest a strong need for improved traditional records information systems in Korea.

• Journal of Korean Society of Archives and Records Management
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• v.16 no.1
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• pp.195-221
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• 2016

In a situation where the recognition of archival services remains minimal, an evaluation of archival information services by users could provide a better understanding of users' practical needs and present helpful information for improved services. A service evaluation by users using questionnaires was conducted in university archives, which can similarly categorize their user groups and have frequent interactions with the users for the provision of services. Questionnaires suitable for the evaluation of university archives were developed based on the review of the evaluation tools in archival information services. From April to October 2015, 113 users' evaluation results were collected from 13 university archives. As a result of goodness of fit tests, the users' service evaluation items were categorized into four parts: Use Results, Provision of Information on Archives, Accessibility to Archives, and Interaction. For those four parts, evaluation by descriptive statistics, T-test, correlation analysis, and regression analysis were conducted. Users evaluated Interaction parts highly while they were less satisfied with Provision of Information on Archives. T-test results showed that university archives with search engines and with electronic records management systems were evaluated higher than archives without such technology. In the regression analysis, the Interaction and Provision of Information on Archives parts were found to have an influence on the Use Results part.

• Journal of Korean Library and Information Science Society
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• v.37 no.1
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• pp.283-303
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• 2006

An understanding the information seeking-behaviour of archival users is a basic for archival reference services. This study tries to understand who are users of internet board of archives, how and why they ask questions. And the study examines how archivists answer the users' questions. The data used in this study are 3,760 answers and questions in the internet board of National Archives and Record Service during $2000\sim2005$. According to this analysis. lots of users of the board make queries for archival management and asking various archives. And they are public officials, archivists, students, researches, and producers of media. The users mainly ask simple questions and it take average 5 days for users to get answers.

• The Korean Journal of Archival Studies
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• no.62
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• pp.139-183
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• 2019

Today, the archives strive to move towards more open and hospitable spaces for its users and to provide differentiated services based on detailed user needs and behavior for their own survival and development. Building services for children is especially vital in changing public awareness and expanding the customer base. Therefore this study aims to present fundamental data required for improving exhibit services by understanding children users' perceptions and needs. For such purposes, this study examines the cases of both domestic and overseas exhibit services of presidential archives. Also, the study included the surveys of children and parents who have accompanied children visiting the presidential archive and experiencing the exhibit services. This study is meaningful in that it conducted the evaluation of archival exhibit services in the perspective of the children users. In addition, the analysis of children's satisfactions and needs can contribute to the spread of archival culture and the revitalization of children users' visitations.