• Title/Summary/Keyword: 기대충족도

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A Study on the Effect of Contents Characteristics and Operating Service Quality in Continued Usage Intention and Word of Mouth : Focus on Online Sports Game (온라인 게임의 콘텐츠 특성과 운영 서비스품질이 유저의 지속이용의도 및 구전의도에 미치는 영향에 관한 연구: 온라인 스포츠 게임을 중심으로)

  • Fang, Chun-Feng;Lee, Don-Gon;Han, Kyeong-Seok
    • Journal of Korea Game Society
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    • v.15 no.1
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    • pp.101-114
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    • 2015
  • A recent online game is growing with the combined action of content as well as operating services. However, in previous studies, with a lot of focus on content characteristics of game than the game operating service quality studies have been carried out. This study targeted research online sports games, operating service quality and content characteristics of the game are analyzed effects of word-of-mouth and continued usage intention by applying Expectation Confirmation Model. as a result, it has found that as a result, it has found that sense of reality turned out to be a major variable affecting the content of the game even expectation confirmation. Directly and indirectly, it was confirmed that the role of empathy affect to expectation confirmation and satisfaction.

검색 효과성에 영향을 미치는 시맨틱 검색 시스템 평가요인에 관한 실증적 연구

  • Han, Dong-Il;Hong, Il-Yu
    • 한국경영정보학회:학술대회논문집
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    • 2007.06a
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    • pp.52-57
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    • 2007
  • 본 연구는 검색의 궁극적인 니즈충족에 영향을 미치는 시맨틱 검색 시스템 품질 평가요인에 관한 실증적 연구이다. 시맨틱 검색 시스템 품질 평가요인을 위한 연구모델은 DeLone & McLean(2003)의 정보시스템 성공 모델을 기반하였다. 연구 결과, 상호작용성이 지식 충족도에, 정보의 재현성과 정보의 최신성이 각각 지식 충족도와 사용자 만족도에, 그리고 신뢰성이 사용자 만족도에 유의적인 영향을 보여주었으며, 또한 지식 충족도가 사용자 만족도에 영향을 미치는 것으로 나타났다. 본 연구에서 제시한 모델은 시맨틱 검색 시스템 성공측정을 위한 유용한 평가 프레임워크로 사용될 수 있을 것으로 기대된다.

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The Effects of Perceived Netflix Personalized Recommendation Service on Satisfying User Expectation (지각된 넷플릭스 개인화 추천 서비스가 이용자 기대충족에 미치는 영향)

  • Jeong, Seung-Hwa
    • The Journal of the Korea Contents Association
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    • v.22 no.7
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    • pp.164-175
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    • 2022
  • The OTT (Over The Top) platform promotes itself as a distinctive competitive advantage in that it allows users to stay on the platform longer and visit more often through a Personalized Recommendation Service. In this study, the characteristics of the Personalized Recommendation Service are divided into three categories: recommendation accuracy, recommendation diversity, and recommendation novelty. Then proposed a research model which affects the usefulness of users to recognize recommendation services by each characteristics and leads to satisfaction of expectations. The result of conducting an online survey of 300 people in their 20s and 30s who subscribe Netflix shows that the perceived usefulness increased when the accuracy, variety, and novelty of Netflix's Recommendation Service were high. It was also confirmed that high perceived usefulness leads to satisfaction of expectations before and after Netflix use. The derived research results can confirm the importance of evaluating the personalized recommendation service in terms of user experience and provide implications for ways to improve the quality of recommendation services.

A Study on Social Media Market Competition based on User Gratification (이용자의 충족에 따른 소셜미디어 시장 내 경쟁관계에 관한 연구)

  • Huang, Yunchu;Baek, Heon;Yang, Chang-Gyu
    • Journal of Korea Society of Industrial Information Systems
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    • v.19 no.2
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    • pp.105-117
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    • 2014
  • The change of social media market toward multimedia environment makes users select social media according to preference factor's gratification and this also causes competition among various social medias. So this study focused on competition among social media from the perspective of users' gratification while considering multimedia environment of social media market. The widely known Niche theory is used to confirm competitions among media in an environment with limited resource. According to research result, (1) Facebook and Kakao Talk mostly satisfies users' expectations; (2) Facebook and Kakao Talk form leading group and Blog, Youtube and Twitter form chasing group in this competition; (3) Kakao Talk greatly satisfies users' various expectations. The research result implies that, for social media to have competitive advantage in the market, it is better to provide convenience and real-time responsiveness in mobile environment and to improve service so that users could more easily utilize network.

서점가 '고전읽기'의 새로운 바람

  • Lee, Seong-Su
    • The Korean Publising Journal, Monthly
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    • s.233
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    • pp.19-19
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    • 1998
  • 경제한파에 휘몰린 이즈음 서점가에는 동양고전을 찾는 독자들의 발길이 이어지고 있다. 이같은 현상은 답답하고 불안한 세태에 처한 현대인의 심리가 어느 정도 반영돼 있다. 동양의 지혜에서 현재의 혼란을 풀어나가려는 독자들의 기대를 충족시킬 출간작업이 계속되길 기대하는 목소리도 높다.

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A Factor Analysis of Motivation To Learn Among Korean Elementary School Children (한국 초등학생의 학습동기 요인 분석)

  • Jong-Jin Jeong
    • Korean Journal of Culture and Social Issue
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    • v.14 no.1_spc
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    • pp.167-186
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    • 2008
  • This study is to investigate, from the perspective of implicit theory, what elements influence children's motivation to learn and how their configurations are different according to different sexes. One analysis was based on answers to a motivation questionnaire by fourth to sixth graders from four different cities in South Korea. The subjects children were most highly motivated to learn were math and science for boys, and math and English for girls, respectively. Factors influencing the motivation were near 30 in number, including later happier life, joy of learning, parental rewards, pleasure of being informed, and meeting parental expectations, among others. Another analysis was an exploratory and confirmative factor analysis on motivation to learn among 856 fourth to sixth graders randomly sampled from 7 different cities all over South Korea. Factors revealed to contribute to the motivated learning here were five factors of utility, interest, recognition, knowledge acquisition(being informed), and expectancy sufficiency. There were some differences in the structure of factors between sexes; importance was given to five factors of utility, interest, recognition, knowledge acquisition, and expectancy sufficiency in descending order for boys, and six factors of interest, utility, rewards, recognition, expectancy sufficiency, and competition for girls.

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Effectiveness of Business Incubators' Tenants Support Strategies (창업보육센터의 입주기업 지원전략 효과 분석)

  • Limb, Seong-Joon;Kim, Chang-Kwon
    • The Journal of the Korea Contents Association
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    • v.11 no.11
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    • pp.390-400
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    • 2011
  • Conducting a large-scale survey to tenants of domestic business incubators(BI) in diverse growth stages, this study investigates the level of importance, satisfaction, and expectation-fulfillment perceived by tenants on various services of BI. Results of the study show that highly ranked BIs' support services in terms of importance and satisfaction levels perceived by tenants in various growth stages are quite different than highly ranked BIs' support services in terms of the expectation-fulfillment level which is measured by the gap between the level of perceived importance and satisfaction. Such findings should help BI formulating effective support and resource allocation strategies.

A Study on the Effect of Accept Intention for Internet-Only Bank According to Service Providers (서비스 제공자에 따른 인터넷 전문은행 서비스 수용의도에 미치는 영향에 관한 연구)

  • Jung, Sung-Gwang
    • Management & Information Systems Review
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    • v.37 no.4
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    • pp.157-174
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    • 2018
  • The purpose of this study is to examine service acceptance process of Internet-Only Bank centered on perceived usefulness, confirmation, service satisfaction, adoption intention. this study examine relation of perceived usefulness, confirmation, service satisfaction based on previous studies. And we examine the effect of Internet-Only Bank satisfaction on adoption intention. Also, we studied the relationship between perceived usefulness, confirmation, service satisfaction according to Internet-Only Bank services providers. The following are main results of this study. First, perceived usefulness, confirmation have significant effects on service satisfaction. Second, service satisfaction of Internet-Only Bank have a positive effect on adoption intention of Internet-Only Bank. Third, The relationship between perceived usefulness, confirmation and service satisfaction is differ depending on Internet-Only Bank services providers. Based on these findings, in this study examined the significant influence of Internet-Only Bank. Through this study, we propose to marketing practitioners the need for a splitted strategy based on Internet-Only Bank services providers.

Can users' important usability factor bring users' satisfaction? (사용자가 원하는 사용성 요소의 충족이 만족도에 미치는 영향)

  • Baik, So-Yeon;Jin, Beom-Suk;Ji, Yong-Gu
    • 한국HCI학회:학술대회논문집
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    • 2009.02a
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    • pp.917-925
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    • 2009
  • 본 연구는 실제 사용자 언어로서의 사용성 평가를 시도하기 위해 진행되었다. 기존의 획일화 된 잣대로서의 평가가 아닌, 사용자가 원하는 사용성 요소가 충족되었을 때의 지각되는 사용성에 대한 만족도를 알아보고자 한 것이다. 이에 본 연구에서는 사용자의 유형에 따라 제품 및 서비스의 인터페이스에 중요하다고 생각하는 사용성 요소가 다를 것이라고 가정한 뒤, 그 사용성 요소의 충족여부에 따라서 사용자의 주관적인 만족도가 다르게 나타날 것이라고 예상하였다. 이 연구문제를 위하여 혁신 수용의 사용자 유형 별로 가장 중요하다고 생각하는 사용성 요소를 추출하였다. 조기사용자는 사용성 요소 중 Affect의 사용성 요소를 가장 중요하다고 평가하였으며 후기사용자는 사용성 요소 중 Productivity의 사용성 요소를 가장 중요하다고 평가하였다. 이후 각각의 사용자 유형에 중요평가된 사용성 요소가 충족되거나 충족되지 않은 프로토타입을 제시한 뒤, 사용 경험의 만족도를 조사한 결과, 각 사용자 유형 내에서의 만족도는 충족여부에 따라 통계적으로 유의미한 차이를 보였으나, 각 사용자 유형 간의 만족도는 충족여부에 따른 통계적으로 유의미한 차이를 나타내지 않았다. 본 연구의 결과는 사용성평가를 평가자의 언어가 아닌 사용자의 언어로 측정하는 새로운 평가방식 개발의 기초자료로 활용될 수 있다. 또한 본 연구는 사용자 유형 별 중요하게 기대하는 사용성 요소의 결과를 제시함으로써 제품 및 서비스의 인터페이스의 개발에 있어 사용자 군 별 중요하게 고려되어야 할 속성들의 판단자료를 제공할 수 있다는 점에서 의의를 갖는다.

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전투장갑차의 수상운행을 위한 신개념 부양장치 연구

  • Choe, Yun-Sang
    • Defense and Technology
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    • no.3 s.289
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    • pp.58-65
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    • 2003
  • 접이식 방호부양장치체계 설계안은 전투장갑차의 부양장치로서 요구되는 부력, 방호성, 독자적 수상운행성을 위한 탑재운용성, 수상운행 준비시간을 최소화하는 구동장치의 최적화 및 수상안정성 극대화 등을 충족시키면서도 중량 증가 요인은 최소화하는 것이 가능할 것으로 검토된 바, 기존 방법으로는 기대할 수 없는 높은 수준의 수상운행성능 구현이 가능할 것으로 기대된다.

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