• Title/Summary/Keyword: 기대이론

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The Impact of Consumers' Should-expectation and Will-expectation on Consumer Satisfaction: Focusing on Emotional and Rational Expectancy Disconfirmation (규범적 기대와 예언적 기대가 소비자 만족에 미치는 영향: 감정적 vs. 이성적 기대불일치를 중심으로)

  • Park, Do-Hyung;Lee, Dongwon;Chung, Jaekwon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.7
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    • pp.245-255
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    • 2016
  • Consumer expectation is divided into rational and emotional components with regard to the experience of products or services. The purpose of this study is to investigate the relationship between these two types of expectations and consumer satisfaction. For the theoretical framework, we use the dual expectation theory with respect to the should-expectation and will-expectation, and verify their effects on consumer satisfaction. The findings of this study imply that under rational expectation, consumer satisfaction increases when the result of their experience exceeds their expectation and the impact is stronger when the will-expectation is satisfied. Under emotional expectation, consumer satisfaction increases when the should-expectation exceeds the result of the actual performance, but decreases when there is disaccord between the will-expectation and performance. For emotional-based expectation, the impact on consumer satisfaction is stronger for should-expectancy disconfirmation than for will-expectancy disconfirmation.

Analyzing Government Policy Frameworks for Promoting Adoption and Diffusion of IPTV Services (IPTV 서비스의 수용과 확산을 위한 정부 정책 프레임워크 분석)

  • Seo, Hyun-Sik;Kim, Jun-Ho;Lee, Bong-Gyou
    • Journal of Internet Computing and Services
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    • v.11 no.5
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    • pp.37-58
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    • 2010
  • This study analyzes appropriate government policy frameworks for promoting IPTV industry by studying the way of adoption and diffusion of IPTV services. Until recently, most researches on government policies for technology adoption have focused on the personal context. This research adopts two theories, i.e., innovation characteristics theory for personal context and implementation process theory for organizational context. It also hypothesizes that the innovation characteristics more influence on the behavioral intention for usage new media in the level of personal innovativeness is high. Moreover, in the level of expectancy for diffusion policy is high, the implementation of IPTV services more influences on the behavioral intention. The results by statistical analysis, it is found that the higher the level of personal innovativeness is, and the higher the level of expectancy for diffusion policy is, the more behavioral intention will be influenced by the characteristics of innovation and implementation of IPTV service. Thus it is important for government agencies to find the way to facilitate personal innovativeness as well as expectancy for diffusion policy.

Predicting User Acceptance of Strong AI using Extension of Theory of Planned Behavior: Focused on the Age Group of 20s (확장된 계획적 행동이론을 통해 본 강한 인공지능 제품에 대한 이용자의 수용의도: 20대 연령층을 중심으로)

  • Rhee, Chang Seop;Rhee, Hyunjung
    • The Journal of the Korea Contents Association
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    • v.20 no.10
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    • pp.284-293
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    • 2020
  • The rapid progress of AI technology gives us the expectation to solutions to various problems in our society, and at the same time, it gives us anxiety about the side effects that can occur if AI develops beyond human control. This study was conducted in the early 20s with less objection to advanced devices. We attempted to provide clues to understand thoughts and attitudes of the targets about the future environment that will be brought by AI through the process of finding intent the acceptance of strong AI technology. For this, we applied the Theory of Planned Behavior, and further expanded this research model to identify factors affecting the attitude toward AI. As a result, the attitude toward AI and perceived behavioral control had a significant effect on the intention to use to strong AI. In addition, we found that the expectation of the benefit of improving task performance and the anxiety on the threat of relationship disturbance had a significant effect on the attitude toward AI. This study suggests implications for AI-related companies establishing the direction of technology development and for government setting a policy direction for AI adoption.

A Study on the Strategies for Improving User Satisfaction and Continuous Usage of Social Network Service (SNS(Social Network Service)의 사용자 만족과 지속적사용 향상을 위한 방안)

  • Kim, Dae Jin;Kim, Jin Soo
    • Information Systems Review
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    • v.17 no.1
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    • pp.171-197
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    • 2015
  • SNS provider's biggest interest lies in enhancing user satisfaction through user request analysis and developing services to induce continuous use of those devices. In particular, setting up management directions to develop SNS at maturity is important and it is also important to identify the functions which SNS users are pursuing for and identify what's considered unsatisfiable among the services currently provided in light of user expectations. To this end, this study further presents sociality quality and personal emotional quality reflecting the characteristics of SNS to the existing quality factors and expands to Expected Confirmation Model. This study further took into account of sociality quality and personal emotional quality reflecting the characteristics of SNS and approached to them from the perspective of quality in a comprehensive way, analyzed the degree of impact on recognition factors, and presented the factors that had an impact on the satisfaction with usage and intention to use continuously.

The Research of Exploring Factors Impact on User's Continuance Usage of Chinese Short-clip Application: Based on the Unified Theory of Acceptance and use of Technology (UTAUT) and Flow Theory (중국 쇼트 클립 어플리케이션 지속 이용의도 연구: 플로우 이론과 통합기술수용모형을 바탕으로)

  • Xiang, Yue;Nam, Yoonjae
    • The Journal of the Korea Contents Association
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    • v.19 no.2
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    • pp.568-580
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    • 2019
  • This research explored how the various of factors including performance expectancy, effort expectancy, social influence and facilitating conditions and some external factors consisting of critical mass, attention, perceived enjoyment, and time distortion had impacts on users' usage of short-clip application based on flow theory and the UTAUT model. The research employed SEM with 263 valid questionnaires. The results showed that social influence and satisfaction factors had positive impacts in sustainable usage of mobile short-clip application, while the other factors have no special effect on it. The results also indicated that time distortions had a negative effect in the intention of continuous usage. Furthermore, performance expectancy, perceived enjoyment, and time distortions had positive impacts in users' satisfaction. The beneficial effects of critical mass on social influence had been recognized through this study.

농업벤처기업의 빅데이터 사용의도에 미치는 영향요인과 기대편익에 대한 연구: 농업벤처 사업분야별 차이에 대한 비교를 중심으로

  • An, Mun-Hyeong;Heo, Cheol-Mu
    • 한국벤처창업학회:학술대회논문집
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    • 2020.11a
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    • pp.47-53
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    • 2020
  • 빅데이터 기술은 기업의 경쟁력을 높일 수 있는 혁신 기술 중 하나로 급성장하고 있는 가운데 농업 분야 또한 빅데이터를 활용한 경쟁력 제고와 미래 산업으로의 발전이 중요 당면과제로 부상하고 있다. 해외의 경우 농업 빅데이터를 활용한 스타트업이 빠른 속도로 증가하며 성장하는 반면 국내의 경우 생산 분야 일부 농업 벤처 외에는 빅데이터 활용이 미흡한 실정이다. 또한 기업의 빅데이터 활용수준이나 활용의도에 영향을 미치는 요인에 대한 연구가 대기업이나 특정 산업에 국한되어 이루어지고 있으며, 연구마다 영향요인 변수의 검증결과가 상이하게 나타나 산업/기업특성에 따라 연구가 필요하다. 본 연구의 목적은 농업벤처기업에서 새로운 ICT인 빅데이터를 도입하고 사용하는 데 영향을 미치는 요인을 파악하고, 이를 통해 기대하는 편익에 대해 파악함으로써 활용을 촉진할 수 있는 방안을 제시하는 데 있다. 본 연구는 빅데이터가 조직의 프로세스를 변화시키고, 최고경영층의 지원이 필수적이며, 기업이 처한 환경적 압박에 대응할 수 있는 수단으로 보고 기술·조직·환경(TOE: Technology-Organization-Environment) 프레임워크를 기반으로 혁신확산이론(Diffusion of Innovation Theory) 모형을 결합하여 본 연구에 적합한 변수들을 도출한 후 이들 변수간의 인과관계를 설정하여 연구모형을 구성하였다. 이에 따라 TOE모형의 기술적 요인에 관한 변수로는 혁신확산이론 변수인 상대적이점, 호환성, 복잡성을 채택하였고, 조직적 요인에 관한 변수로 최고경영층 지원, 비용부담능력을, 환경적 요인에 관한 변수로는 법적·정책적 지원, 경쟁자 압력을 채택하였다. 이들 3가지 요인에 속한 7가지 변수들과 빅데이터 사용의도와 기대편익 간의 관련성, 그리고 농업벤처 사업분야의 조절효과에 대한 8개의 가설을 설정하였다. 본 연구는 실제 농업벤처기업 종사자 대상 설문을 통한 실증연구를 통해 벤처 현장에서의 빅데이터 활용수준을 높이기 위한 기술적, 조직적, 환경적 관점의 정책 개선방안을 제시하고, 생산/가공/유통 등 사업분야별 비교를 통해 영향요인의 중요도 차이를 규명해 영역별로 차별적이고 효과적인 정책 방향성을 도출하는 데 시사점을 제시하고자 한다.

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A Factor Analysis of Motivation To Learn Among Korean Elementary School Children (한국 초등학생의 학습동기 요인 분석)

  • Jong-Jin Jeong
    • Korean Journal of Culture and Social Issue
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    • v.14 no.1_spc
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    • pp.167-186
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    • 2008
  • This study is to investigate, from the perspective of implicit theory, what elements influence children's motivation to learn and how their configurations are different according to different sexes. One analysis was based on answers to a motivation questionnaire by fourth to sixth graders from four different cities in South Korea. The subjects children were most highly motivated to learn were math and science for boys, and math and English for girls, respectively. Factors influencing the motivation were near 30 in number, including later happier life, joy of learning, parental rewards, pleasure of being informed, and meeting parental expectations, among others. Another analysis was an exploratory and confirmative factor analysis on motivation to learn among 856 fourth to sixth graders randomly sampled from 7 different cities all over South Korea. Factors revealed to contribute to the motivated learning here were five factors of utility, interest, recognition, knowledge acquisition(being informed), and expectancy sufficiency. There were some differences in the structure of factors between sexes; importance was given to five factors of utility, interest, recognition, knowledge acquisition, and expectancy sufficiency in descending order for boys, and six factors of interest, utility, rewards, recognition, expectancy sufficiency, and competition for girls.

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Effect of vacuum on amplitude and phase fluctuation (빛의 세기 및 위상 요동에 나타나는 진공 효과)

  • 노재우;김기식
    • Korean Journal of Optics and Photonics
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    • v.7 no.3
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    • pp.219-226
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    • 1996
  • The wave-particle duality of light plays important role in quantum optics and it often produces a result different from that of classical wave theory. In this paper, we study the intensity and phase fluctuation of light which show certain change after light goes through a beam splitter, and show the difference between the classical and quantum theory. We show quantitatively that the uncertainty of phase increases at the output of a beam splitter due to the contribution of vacuum fluctuation, even though classical theory predicts no such change in phase fluctuation. The expectation values of normally ordered operators are introduced where the vacuum effect is naturally eliminated, and it is shown that the classical informations are recovered in this way. Analysis on the expectation values produces a distinction between measured phase and inferred phase values and they are related through the contribution of vacuum field.

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New Information Behavior Model: Life Paradigm Based (생명 패러다임 정보행태모델)

  • Lee, Hyuk-Jin
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.27 no.1
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    • pp.217-235
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    • 2016
  • Humanities academia and scientific community have been fused together in 21st centurty and it creates new theories and models. Among them, the embodied cognition theory has received attention in several related fields. This study reviews the major metatheories in information user behavior with their limitations. Then, "Life paradigm information behavior model" is suggested as a new theory, which communsurates with new era's request, introducing the embodied cognition theory and the entropy concept. By overcoming the limitations of individual approach to the information retrieval and user behaviors, we expect the discourse of the new integrated information retrieval paradigm.

Review of Six Stages Theory of Learning Mathematics Suggested by Zoltan Dienes (Zoltan Dienes의 수학학습 6단계 이론의 재음미)

  • Kim, Soo-Mi
    • School Mathematics
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    • v.10 no.3
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    • pp.339-355
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    • 2008
  • This article tried to review the meaning and implication of six stages theory of learning mathematics suggested by Zoltan Dienes in "Building up Mathematics" in 1971. It was not much concretely known to Korean mathematics education society. In particular, there is no mathematical example which could cover all the stages to know what the theory tells. So this article focused on the example which Dienes developed for learning integers in 2000 to dig the theory. As a result, some critical aspects and problems of six stages theory were found. And finally educational implication was described.

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