• Title/Summary/Keyword: 기대도

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Satisfaction Factor Analysis on Foodservice Quality for Employee Grouped by Working Types 1. Analysis of Expectation and Perception, Satisfaction (사업체 급식서비스 품질의 업무형태별 만족요인 분석 1. 기대도, 인식도 및 품질만족도 조사)

  • 김신자;김명애
    • Korean journal of food and cookery science
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    • v.16 no.5
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    • pp.437-444
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    • 2000
  • The purpose of this study were to identify customer expectation, perception and satisfaction of foodservice quality to analyze the influencing factors on foodservice quality and finally to provide basic information for the improvement of foodservice quality. Among expectation scores of food quality attributes, ‘hygiene of food(3.27)’received the highest score. In expectation scores of service quality attributes,‘hygiene of tableware(3.40)’was the most important. Satisfaction of ‘appropriate 1 portion size(-0.11)’was the highest scored, while‘dealing with complaints on meals(-0.70)’was the most dissatisfied one. Satisfaction was highly correlated with‘providing preferred menu(r = -0.62)’of food quality expectation. It was highly correlated with‘dealing with complaints on meals(r = -0.61)’of service quality expectation. Expectation and perception of foodservice as 2.25 and 2.90 out of 5, respectively, which suggests that foodservice needs to be improved. The attributes identified in Quadrant A, which was labelled‘focus here’and supposed to indicate the areas of high expectation but in low perception, was hygiene of carts holding used trays. The results of expectation and perception analysis indicated the areas that the attention of management should be given to improve quality of foodservice. The stepwize regression analysis suggested that foodservice expectation and perception explaints around 56.7% of the variation in general customer satisfaction.

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Sympathy in Unrest: Beyond Jonjae's Philosophy (불온한 공감 - 존재의 사유, 너머 -)

  • Kim, Kyoung-ho
    • The Journal of Korean Philosophical History
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    • no.52
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    • pp.9-35
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    • 2017
  • This article is to study the life and philosophy of Jonjae Gidaeseung, who was at strife with his days and did not negotiate with himself, with focus on two concepts of buron(不穩, unrest) and 'sympathy'. It is the fact that to study the traditional philosopher is likely to be enlightening. In order to prevent the risk, we need to define first the concept of unrest as including anxiety to critical resistance. Also, I would like to propose the concept of sympathy in order to grasp the function of his mind which judges whether his feelings and actions are valid from an emotional horizon of unrest. Methodologically this article is to adopt a transversal and correlative thinking by combining an east Asian Confucian traditional concept unrest with a modern one space. It is because this research is to show a significant meaning when we study highlighted and hidden layers of our life and politics in 'now-here' and the 'between space' even though this transversal and correlative study shows the horizon of his life. This article is to investigate how a case is structured by occurrences and divergences and reinterpret a meaning from an emotional horizon. This process is done centering on two terms Guchatuan(pursuing ease ignobly), and Suwolbingho(moon reflected in the water and ice in a bottle), which is the source of Bingwoldang. The two terms were used by Jonjae himself. The latter shows an opposite meaning from the first and is accordingly a way by which we can look into his life and days. My research of Jonjae's life and politics from the emotional-philosophical level is original in that it reveals emotional traces beyond his philosophical ideas which previous studies did not show. In this article, I showed that Gobong was ambitious and resolute, and definite in his judgment and therefore was not good at controlling his uprightness. Also he was too straightforward to purify a language. His unrest characters made him conflict with old ministers and high ranking officials and therefore they avoided him even thought he was excellent in writing and learning and talented. He was oriented toward living by goodness and right Ways, which is summed up as Gisesa(vague movement, situational advantage, and death).

감염인 관리 불필요하다

  • 박광서
    • RED RIBBON
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    • s.51
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    • pp.14-15
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    • 2003
  • 새정부의 출범으로 국민들이 거는 기대는 크다. 에이즈 감염인/환자들 또한 이전보다 나아진 에이즈정책을 기대하고 있다. 그들이 필요로 하는 정책은 어떤 것들이 있는지 짚어보았다.

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Comparison of Expectation and Satisfaction of Implant Patients in Pre-post Implant Therapy (임플란트 시술환자 시술 전·후의 기대와 만족도 비교)

  • Han, Ji-Hyoung;Kim, Ki-Eun
    • Journal of dental hygiene science
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    • v.11 no.2
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    • pp.121-127
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    • 2011
  • This study was conducted to improve patients satisfaction by comparing patients expectation prior to the implant therapy to patient satisfaction after the implant therapy. The data of 158 patients with dental implant in Seoul, Gyeonggi-Do and Cheonan city was obtained. The results are as follows : 1. 40.5% of patients placed one implant and 36.1 % of patients answered that the average cost for each implant is from 1,500,000 to 2,000,000won. 23.4% of them answered they decided to have implant because no tooth preparation is required. 2. Overall, the expectation level for implant therapy in general properties, women showed higher level of expectation than men. Especially, 'Implant has a longer life than other denture' showed significant difference between women(4.29) and men(3.87). Expectation by age, 'Implant has similar color and shape' was found the highest in age 20(4.38). Satisfaction by general properties, 'No tooth preparation required' was found the highest in age 20(4.57) and was statistically significant(p<.002). 3. Comparing patients' expectation prior to implant therapy to satisfaction afterward, 'Implant prevents jawbone resorption and keeps facial appearance' showed 3.7 of expectation but satisfaction was found increased to 3.87(p=.020). No tooth preparation required' was found 3.95 in expectation prior to implant therapy but after therapy it was found 4.23 in satisfaction (p<.001). 4. Overall satisfaction in implant therapy was found 4.25, recommendation to other patients was found 4.18 and repurchase was found 4.17.

Analytical Study between CEO's Performance Expectancy and His Network Activity Characteristics focused on North-West Area Companies of the Chungnam Province (충남 서북부지역 기업인의 네트워크 활동 특성과 성과기대 분석)

  • Choi, Ae-Hee;Lee, Jae-Won;Yun, Kwang-Sik
    • The Journal of the Korea Contents Association
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    • v.12 no.12
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    • pp.372-384
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    • 2012
  • CEO's business network is important to the establishment and growth of companies and it is recognized as an essential element in regional development, but the related research and studies including surveys on the characteristics and performance of the CEO's network and its activities are lacking. This study aimed at companies located in the northwestern part of the Chungnam to survey about CEO's network activities, and research about the characteristics and performance expectancy of the network was carried out. As research methods, we discussed the previous studies, designed and analyzed the research models empirically using the survey. Analysis based 3 stages approach showed that the performance expectancy on human resource such as recruit was not affected by any factors overall. CEO's satisfaction affect significantly to the both of performance expectations of finance and general management by types of the network and its differentiated program. Executive activities, # of joining network, and period of activity affected also conditionally. This study have contributions that enable businessmen can take advantage of strategic use on the region's business network activity.

A Study of Expectation Effective Analysis According to Improvement in Quality of the Paper Packaging Material and Structure -Focusing on EPR Items- (종이팩의 재질구조 개선에 따른 기대효과 분석에 관한 연구 -EPR 대상 품목을 중심으로-)

  • Ko, Euisuk;Song, Kihyeon;Cho, Suhyun;Shim, Woncheol;Kim, Jaineung
    • KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
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    • v.22 no.1
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    • pp.7-13
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    • 2016
  • As the foods and household manufacturing technology is developed, the packaging method of products is being changed from single to multi materials and layers. This study were focused on EPR carton packaging, economic and environmental expected effects were predicted by the improvements of packaging materials and structures to reduce effective packaging waste. Especially expected effects were predicted when improving the structure and material of aluminum laminated material was difficult to recycle. Thus, it was assumed the aseptic carton packaging laminated aluminum were replaced with silica laminated films. In conclusion, analysis of economic expected effects were undervalued in this study because of the limitation of assumptions, though this study has significance about a new approach by calculating the data different from the past that the conventional methods like predictive value of government's guidelines or goals.

The Effect of the Perception of ICT Technical Characteristics in Agricultural Industry on the Intention to Start Smart Farm: Focusing on the Mediating Effects of Effort Expectation and Acceptance Intention of Smart Farm (농산업 ICT 기술적특성에 대한 인식이 스마트팜 창업의도에 미치는 영향: 스마트팜의 노력기대와 수용의도의 매개효과 중심으로)

  • Park, Sung Geun;Heo, Chul-Moo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.15 no.3
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    • pp.19-32
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    • 2020
  • This study analyzed the effects of ICT technical characteristics of agricultural industry on smart farm entrepreneurial intention by using smart farm effort expectation and smart farm acceptance intention as mediators for smart farm pre-founders. Sub-variables of the technical characteristics of agricultural industry ICT were classified into availability, economics, data convergence and scalability. 349 questionnaires collected from pre-founders living in the country were used for empirical analysis. SPSS v22.0 and Process macro v3.4 were used to analyze the data based on serial multiple mediation model. First, economics and scalability had a positive (+) effect on start-up intention. Second, availability, economics and scalability had a significant effect on effort expectation. Third, effort expectation had a significant positive effect on acceptance intention. Fourth, acceptance intention had a significant positive effect on start-up intention. Fifth, the indirect effects of economics on start-up intention were all significant through effort expectation, through acceptance intention and through both effort expectation and acceptance intention. Sixth, the indirect effect of data convergence on start-up intention was significant through acceptance intention. Seventh, the indirect effect of scalability on start-up intention was significant through effort expectation and through both effort expectation and acceptance intention. As a follow-up study, it is necessary to study for the mediating variables other than mediators introduced in the study or the moderated mediation analysis through the conditional process model in which the moderating variable is introduced.