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Relationships between Perceived Quality, Customer Satisfaction and Re-purchase Intention of SSM (Super Supermarket) (SSM(Super Supermarket)의 지각된 품질, 고객만족 및 재구매의도와의 관계)

  • Chae, Myung-Su;Seo, Ock-Soon
    • Journal of Distribution Research
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    • v.16 no.1
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    • pp.29-64
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    • 2011
  • Given the current situation that there are a lot of rapid change in retail environment and have to offer more customized services to consumers, it is possible for Super Supermarket(SSM hereinafter) to get those. Thus it is explored whether perceived quality affected the customer satisfaction and in turn, the customer satisfaction affected the repurchase intention in SSMs. Especially we investigated the moderate effect of income, age, the number of family members on the relationship between customer satisfaction and repurchase intention. We used the method of structural equation modeling to test hypotheses. As a result, 5 out of 7 hypotheses are statistically significant and partially supported in moderate effects. The results of this study imply that mangers in SSMs have to improve those positive factors that were revealed significant. And given the fact that main customers in SSMs are those who live near and is a nuclear family, they should offer high quality goods and services relevant to them.

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브랜드자산 강화요인의 영향성에 관한 연구

  • Gang, Seok-Jeong
    • Journal of Global Scholars of Marketing Science
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    • v.5
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    • pp.145-170
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    • 2000
  • 브랜드는 단순히 출처를 표시하고 품질을 보증하며 나아가 광고선전을 담당하는 기능을 하는 도구가 아니라 이를 바탕으로 기업에게 가치를 제공하는 매우 중요한 자산으로 부각되고 있다. 기업은 마케팅 활동을 통해 브랜드 이미지를 개발하고 소비자의 태도를 변화시키며, 자사의 브랜드자산을 증가시켜 브랜드의 시장성과를 높일 수 있을 뿐만 아니라 시장에 대한 진입 장벽 효과를 갖게 하고, 브랜드 탄력성을 높이는 등 전략적 가치를 보장받을 수 있다. 이러한 이유로 기업에 있어서 새로운 마케팅 전략의 수단으로 브랜드의 중요성이 높아지고 있으며, 또한 자사의 기업가치를 증대시키기 위해서는 강력한 브랜드자산을 창출하는데 전력을 다해야 할 것이다. 이러한 브랜드자산을 강화하기 위한 수단으로서의 브랜드인지도, 브랜드충성도, 지각된 품질, 브랜드 연상, 광고효과의 역할은 현재와 같은 글로벌 경쟁 시장상황에서 매우 의미가 있다고 본다. 특히 인터넷의 등장으로 더욱 가속화되고 있는 정보화시대에 있어서 광고의 역할이 많은 비중을 차지할 것으로 보인다. 본 연구에서는 브랜드인지도, 브랜드충성도, 지각된 품질, 브랜드연상, 광고효과가 브랜드자산 강화에 어느 정도의 영향을 미치는가를 연구하고자 한다. 그리고, 국내 중형승용차 시장에서 선두를 달리고 있는 현대의 소나타 브랜드에 대한 소비자들의 의식을 설문조사를 통하여 브랜드자산을 강화시키는 요인에 대한 영향을 실증 분석하였다. 본 연구의 결과를 토대로 한 브랜드자산에 대한 마케팅에 있어서 전략적 시사점은 다음과 같다. 첫째, 기업들은 자사의 브랜드인지도를 높여서 소비자의 마음속에 자사의 브랜드가 장기간 기억될 수 있도록 브랜드인지도에 대한 전략적인 관리가 요망된다. 둘째, 소비자들이 자사의 브랜드가 경쟁브랜드보다 더 강력한 연상이 형성되도록 집중적인 마케팅 노력을 기울여야 할 것으로 보인다. 셋째, 제품품질을 향상시켜 소비자들의 지각된 품질수준을 높이는 노력이 요구된다. 넷째, 주로 단기간 작용하는 광고의 긍정적 효과를 위해서는 지속적인 광고의 실행이 요망된다. 끝으로, 분석결과에서도 알 수 있듯이 브랜드충성도가 브랜드자산 강화에 결정적인 영향을 미치기 때문에 마케팅관리자는 마케팅조사를 통해 브랜드충성도의 변화를 추적하고, 자사 제품에 대한 반복구매 및 브랜드태도의 측정을 함께 실시하여 더 높은 브랜드충성도를 소비자들이 가질 수 있도록 전략적인 방안을 강구하여야 할 것이다. 본 연구에서 나타난 결과를 요약하면 브랜드충성도가 가장 많은 영향을 미치는 것으로 나타났으며, 브랜드연상, 지각된 품질, 광고효과, 브랜드인지도 순으로 모두다 영향을 미치는 것으로 나타났다. 따라서 기업에서는 브랜드자산을 강화하기 위해서는 5가지 요인들에 대해 체계적이고 보다 세밀한 관리방안을 수립하여야 할 것으로 판단된다.

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UV-protective Clothing Awareness and Purchase Attitudes according to UV Protective Behavior (자외선 차단행동에 따른 자외선차단의류 인지도와 구매태도)

  • Kweon, Soo-Ae;Choi, Jong-Myoung;Yoo, Joung-Ja;Kim, Jung-Sug
    • Korean Journal of Human Ecology
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    • v.18 no.4
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    • pp.903-912
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    • 2009
  • The purpose of this study was to analyze potential effects of Koreans' ultraviolet risk awareness and appearance management on their UV protective behaviors in daily life and outdoor activities, and was to investigate in their awareness of UV-protective clothing and their purchase attitudes toward anti-UV protective clothing. To meet the above goals, we have surveyed a total of 262 participants(male and female) residing in Chungcheong province. Findings were as following: As a part of ultraviolet-protective behaviors, it was found that the respondents often relied on applying sun-block cream or shady place before exposition to sunlight. Particularly, it was notable that 30's or older group was more proactive in UV protective behaviors than younger group below 30 years old. There were significant correlations among the respondents' UV protective behaviors, their awareness of anti-UV clothing and their purchase attitudes to anti-UV clothing. Also, there were also significant correlations among their UV-protective means for outdoor activities. That is, more favorable awareness about anti-UV clothing they have is associated with their more active attitudes to purchasing anti-UV clothing and taking anti-sunlight behaviors. It was found that the number of respondents who used cosmetics for outdoor activities was more than that of respondents who used clothing to protect their body from ultraviolet ray. Hence, it will be necessary for follow-up studies to focus on the development and promotion of anti-UV clothing.

A Study on Veblen Effect according to Residence Estate: Focused on Conspicuous Consumption (주거용부동산의 거주유형에 따른 베블런효과에 관한 연구: 과시소비성향을 중심으로)

  • Jang, Seo Yoon;Ha, Kyu Soo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.10 no.6
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    • pp.107-119
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    • 2015
  • Recently, middle and low social class entered in the upper class for the specific reasons and joined reference group in order to present demonstration effect. This phenomenon was assumed the consumer's desire for housing estate not from the leisure class. The superiority which feels belong to reference group, that was able to purchase high price product and the competence which can afford a high price goods are effective in housing estate. The study had been researched for Veblen effect according to residence estate. The partial least squares path modeling was used for Veblen effect affected by various psychological attributes, housing patterns and demographics for analysis. As a result, the conspicuous consumption from tenants was higher than residents, the social face sensitivity affected positively for self esteem and housing pattern, therefore, it caused conspicuous consumption. Moreover, we found conspicuous consumption had been increased followed by more spacious housing and higher income.

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Software License Management Agent System for Electronic Commerce (전자 상거래를 위한 소프트웨어 사용권 관리 에이전트 시스템)

  • Yoon, Woo-Seong;Yoon, Jung-Mo;Kim, Tai-Yun
    • Journal of KIISE:Computing Practices and Letters
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    • v.7 no.1
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    • pp.77-86
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    • 2001
  • With the growth of the EC(Electronic Commerce), Buying and selling software through the internet are expanded. Among the ESD(Electronic Software Distribution) methods, Buy-first method and TrY-before-bu1 method can not solve the illegal copy problem. Recently developed EL(Electronic License) model solve the illegal copy problem by separating the software and license. But this method also can not support various ways for payment. In this paper we propose the software license management system that is a newly form like ESD model. This system proposes NL(New License) to support various payment methods and SC(Software Charge) to insure that a seller takes the software price. Agent of the proposed system offers scalability to other systems and illegal copy protection function bv managing NL and SC.

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Study on the Illocutionary Effect-Based FIPA-ACL Semantics (언표내적 효과 기반의 FIPA-ACL 의미론 연구)

  • Koo, Ja Rok
    • KIPS Transactions on Software and Data Engineering
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    • v.5 no.1
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    • pp.29-34
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    • 2016
  • One of the most important aspects of the research on multi-agent systems is the definition of agent communication languages(ACLs) and the specification of a proper formal semantics of ACLs. In this paper, we propose an illocutionary effect-based FIPA-ACL semantics which overcomes the two traditional semantic approaches. The key idea of this new semantics is based on the semantic concepts of success and satisfaction conditions of illocutionary acts in speech act theory, and the common ground theory-based framework. As case studies using this new semantics, we define the primitive speech acts of FIPA-ACL such as inform and request. For the strengths of the proposed approach we illustrate our new semantics on an e-commerce agent purchase negotiation. Also, we compare this approach with two traditional semantic approaches for ACLs.

The Development of the Data Mining Agent for eCRM (eCRM을 위한 데이터마이닝 에지전트의 개발)

  • Son, Dal-Ho;Hong, Duck-Hoon
    • Journal of Korea Society of Industrial Information Systems
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    • v.11 no.5
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    • pp.236-244
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    • 2006
  • Many attempts have been made to track the web usage patterns and provide suggestions that might help web operators get the information they need. These tracking mechanisms rely on mining web log files for usage patterns. The purpose of this study is to verify a web agent prototype that was built for mining web log files. The web agent for this paper was made by Java and ASP and the agent came into being as part of a cookie for a short-term data storage. For long-term data storage, the agent used a My-SQL as a Data Base. This agent system could inform that if the data comes from the web data mining agent, it could be a rapid information providing method rather than the case of data coming into a data mining tool. Therefore, the developed tool in this study will be helpful as a new kind of decision making system and expert system.

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A Study on the Application of EduTech for Multicultur al People (다문화 구성원을 위한 에듀테크 적용 방안에 관한 연구)

  • Back, Seungcheol;Jo, Sunghye;Kim, Namhee;Choi, Mikyung;Noh, Kyoo-Sung
    • Journal of Digital Convergence
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    • v.14 no.3
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    • pp.55-62
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    • 2016
  • Today, demand for job training of married immigrants is increasing. This research aims to propose developmental Edu-Tech based on the demand for education contents and the characteristics of multicultural family. Based on analysis such as FGI(focus group interview) and expert interview, this paper presents a four methods for development of EduTech for multicultural people, such as language skills, the recommendation technology of customized training contents, contents design based on gamification and user experience design. This research contributes to the direction of the method to use EduTech as a tool for gaps in education and welfare state.

The Relationship among Types of Lifestyle, Motivation, and Travel Product Selection of Baby Boomer Consumer (베이비부머소비자 라이프스타일 유형과 동기, 그리고 여행상품 선택간의 영향관계)

  • Kim, Eun-Joo
    • Journal of Digital Convergence
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    • v.14 no.6
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    • pp.21-32
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    • 2016
  • Baby boomers who were born right after Korea War make up about 15% of population of Korea and lead an aging society rapidly. They're retiring since from 2012 and going to make up nearly 80% of total of old retirees. Baby Boomers with much higher income and education levels are going to enjoy their retirement as traveling. Therefore, this study invests the relationship between lifestyle and travel product selection of baby boomer consumer. Two big results are as follows. One is that baby boomers progress consumption activity(because they have their own purchasing power) and have health and leisure lifestyle and family lifestyle. The other is when they select travel product, they eventually consider three elements- travel company, transportation, and travel colleague.

The Effects of the Perceived Quality on Brand Image and Customer Loyalty -Focusing on Multi-Function Printer- (지각된 품질이 브랜드이미지와 고객충성도에 미치는 영향 -복합기제품을 중심으로-)

  • Song, Keo-Young;You, Yen-Yoo
    • Journal of Digital Convergence
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    • v.11 no.3
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    • pp.263-272
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    • 2013
  • This study was conducted to look into consulting areas that can secure loyalty customers by clarifying relations between perceived quality factors, brand image and customer loyalty in terms of a multi-function printer. To accomplish the study purpose, this study carried out a validation analysis, a reliability analysis and a structural equation model analysis by setting up a study model and a hypothesis based on precedent studies and collecting data from purchase decision-makers. The findings of the study are summarized as follows. First, effects of perceived quality components of a multi-function printer on brand image were product quality, sales man's service and service quality in order of majority. Second, brand image of a multi-function printer has a positive impact on customer loyalty. This study is meaningful as it expanded the scope of study related to a multi-function printer up to the administrative field. This study is expected to help industries, who have similar business structure of a multi-function printer, establish a business strategy and support practical work and administrative consulting.