• Journal of the Korea Society of Computer and Information
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• v.17 no.10
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• pp.185-192
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• 2012

Call Center requires an ability of agents a lot more than face-to-face contact due to being achieved communication by non face-to face channel for contact with customers. In order to improve the ability of agents, Call Center carries out various educational training according to their work experience and function and with the accomplishment of educational training, Call Center is going to fulfill to develop its quality of counseling and productivity. On the other hand, due to investment of a lot of time and budget to educational training, it is needed to grasp and manage about its effectiveness that how helpful the training is for performance of work-site operations through evaluation of educational training. Having Seen researches about evaluation of educational training until these days, most researches have mainstream to measure satisfaction and a level of learning or degree that how the learning transfers to actions. It is found that a research about an entire evaluation model should be required. This study aims to investigate effectiveness of Call Center educational training from the level of recognition by reflecting Kirkpatrick's the four levels of learning evaluation. By the four levels, reaction, learning, behavior and results, the study found out a connection with standards of evaluation about each levels. In addition, by using structural equation modeling, it was examined goodness of fit about the entire model. Furthermore, by an alternative model, considering a direct relation between a factor of reaction and behavior, it was compared and examined goodness of fit of overall model of the study model and the alternative one.

• Korean Journal of Comparative Education
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• v.24 no.3
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• pp.245-265
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• 2014

The purpose of this research is to find the features of HLC institutional accreditation model and the implication on the second period institutional accreditation of Korea. This research focus on accreditation model, accreditation period, comprehensive evaluation, criteria, decision making for accreditation status and accreditation supporting system. This research draws following suggestions to the second period institutional accreditation of Korea. 1. The institutional accreditation should apply various accreditation models according to the features of institute. 2. The institutional accreditation should focus on the autonomous quality improvement of institute with the quality assurance. 3. The quantitative evaluation should be reduced and qualitative evaluation based on mission and objects should be reinforced. 4. The interim evaluation should be strictly enforced for quality improvement. 5. The government should enlarge reflection the results of accreditation on financial aid to universities. 6. The web-based accreditation supporting system interworking with "Higher Education in Korea" service is needed.

• The Journal of the Korea Contents Association
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• v.18 no.3
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• pp.354-360
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• 2018

Recently, the computer aided learning system has promoted a new educational concept and education system. The purpose of this study is to construct a theoretical model for the epistemic frame and evaluation tool which is emphasized according to the 21st century. Specifically, first, this study conducted a domain analysis of epistemic frame. Second, this study developed an evaluation tool to measure epistemic frame. Finally, the evaluation tool is examined in terms of validity and reliability using factor analysis and Cronbach's alpha. As a result, the theoretical model was presented through the consultation of the Advisory Group and the evaluation tool was empirically validated. We expect that this study will provide a useful information to researchers and practitioners who want to develop a computer based learning tool for learning epistemic frame.

• Journal of Korea Technology Innovation Society
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• v.8 no.3
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• pp.932-954
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• 2005

The purpose of this paper is to evaluate of The University of Science and Technology (UST) as field-oriented graduate school model. The UST is unique in world-wide because of its operating system through the synergy effect of research and education and its interdisciplinary major system differentiated from the traditional graduate school, It first deals with measuring the users satisfaction by using a five-point Likert scale to analyze the general and special factors of UST, through which some findings are pointed out as follows; the education aims and visions are highly satisfied while essential factors in field-oriented education such as curriculum composition, apprentice and tailored education system, field training are not so high level. Finally it points out some suggestions for the UST development.

• Journal of The Korean Association For Science Education
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• v.22 no.4
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• pp.820-836
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• 2002

Constructivism has had a great influence on science education over the last two decades. The purpose of this article is twofold: First, to describe the characteristics of constructivism and, second, to suggest an ideal forms of science education in Korea as implied in constructivism. A review of the literatures in the first area shows that constructivism is philosophical/psychological view which believe in the social nature of the construction of scientific knowledge and its learning. And the analyses of a few schools of constructivism suggest decision-making as a goal of science education, learning as the active construction of meaning through interaction between learner and learning environments, and discussion and cooperation as appropriate teaching strategies. At the same time, the results necessitate teaching ethical aspects of science in the secondary schools, and also imply that performance assessment must be emphasized in evaluation of science education.

• The Journal of Korean Association of Computer Education
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• v.4 no.1
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• pp.119-126
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• 2001

In this paper, a highly effective learning model that can be applied to the 7th level-based curriculum, which will begin in high schools in the year 2002, will be proposed. Two learning models that have different perspectives on dividing the students into level groups(diagnostic evaluation model and formative evaluation model) were introduced, and teaching materials for each model were developed. After applying the teaching materials to actual classes, the achievement rate of the students was analyzed. According to the results of this research, the achievement rate of students is affected by the point of time at which they are divided into level groups, and formative evaluation proved to be the superior learning model dividing students into level groups.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.1
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• pp.87-98
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• 2012

The Ministry of Education, Science and Technology has been implementing the government's recognition project regarding the program accrediting organizations in Higher Education. This research is to establish an evaluation model for the government's recognition process of the program accrediting organizations, and develop the evaluation categories, items and indices for the model. The research has set the concept for the government's recognition regarding the program accrediting organizations and designed an evaluation model for such organizations. The evaluation model embraces a preliminary evaluation process, assessing an eligibility of the accrediting organizations for the higher education based on the formalities set forth for the government recognition organization accrediting process. It also includes the main evaluation process, which assess the eligibility based on the evaluation standards stipulated in the associated legislation and regulations. In addition, through in-depth verification processes by experts, this research finalized 2 evaluation domains, 5 evaluation categories, 24 evaluation items and 33 evaluation indices.

• Proceedings of the Korea Multimedia Society Conference
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• 2001.11a
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• pp.775-780
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• 2001

정보통신 기술 발전과 함께 새로운 교육 패러다임에 대한 요구는 e-learning 이라는 학습 시스템을 출현케 하였다. 이는 사용자의 요구 및 학습 내용에 따라 매우 다양한 형태로 설계가능하나 사용자 사용성 평가를 늪이기 위해서는 웹기반 시스템 사용성 평가와 교육시스템 평가 항목을 조정하여 새로운 평가분석 항목의 도출이 요구되어진다. 본 연구에서는 웹 기반 e-learning 시스템분석 모형을 위해 기존의 교육 시스템 분석 항목들을 조정하여 학습자 분석, 기술분석, 학습 수행 분석, 응용 분석 학습자로 분석 등을 요소로 하는 새로운 분석 모형 제시하였다. 또한 이를 적응하여 사용자 사용성 평가를 할 수 있는 관계를 설정하여 활용하는 방법을 제시하였다. 이와 같은 방법은 효율적인 e-learning 시스템 분석이 가능하도록 한다. 이때 설정되어지는 관계는 절대적 포함관계 상대적 포함 관계, 단일주제를 가진 상대적 포함관계 등이다.

• Proceedings of the Korea Information Processing Society Conference
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• 2002.04b
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• pp.1097-1100
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• 2002

2000년부터 적용되고 있는 7차 교육과정은 학습자 중심의 교육과정이다. 이를 실행하기 위해 수준별 교육과정과 과정을 중시하는 수행평가가 도입되었다. 본 논문은 컴퓨터 교과의 수행평가와 수준별 학습의 문제점을 분석하고 이를 해결하기 위하여 수행평가와 수준별 학습이 결합된 학습모형을 제안하다. 이 학습모형을 따르면 수준에 맞는 개별화 학습이 이루어져 능동적인 완전학습이 이루어지고 교사는 수행되는 과정을 관찰하여 학생의 수준을 잘 파악할 수 있어 보다 객관적이고 정확한 평가를 할 수 있다.

• The Journal of Korean Association of Computer Education
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• v.11 no.6
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• pp.77-84
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• 2008

The Teaching & Learning Center plays an important role in increasing the expertise of instructors and for directing the diffusion of innovation not only in primary & secondary education but also in education at the university level. In this study, the Performance Evaluation Model is devised and developed for improving the competency of the Teaching & Learning Center. It consists of three domains - (a) the planning domain, (b) the process domain, and (c) the performance domain - and 11 external indices and 8 internal indices. The Performance Evaluation Index and Guidelines are proposed based on this model.