• Title/Summary/Keyword: 관계노력

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Online Shopping: Satisfaction of Return Services and Return Reasons According to Types of Fashion Shopping Malls (패션 온라인 쇼핑몰에 따른 반품이유와 반품물류서비스 만족도)

  • Kim, Ji-Su;Na, Young-Joo
    • Science of Emotion and Sensibility
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    • v.23 no.1
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    • pp.3-16
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    • 2020
  • Recently, as the fashion e-commerce market has expanded, the proportion of online shops that are growing rapidly has increased and with them so too has competition. Most retailers operating online shops need their own competitiveness, and accordingly, the need to develop their logistics service quality components is increasing. This study investigated the quality of the logistics services, which is a factor of the logistics service quality of the internet shop. It influences customer satisfaction and repurchase intention by collecting samples from the customers using online fashion shops. Two hundred customers who shop online were surveyed to extract the data. The sample was subjected to basic statistical analysis using the SPSS 25.0 package, and factor analysis, t-test, ANOVA, and correlation analysis were performed. The results of this study showed that the information quality of proactive return, promptness of the return process, and reliability of the return cost had a positive impact on customer satisfaction, and it had a significant influence on the customer's repurchase intention to the online store. A selection of shops showed high amounts of return reasons, high customer satisfaction, and high repurchase, whereas, in general, many others scored poorly across these criteria. This suggests that a retailer operating online should consider pages for receiving information plus sales content in addition to the quality and constituent factors of its logistics services for returns that influence repurchase and satisfaction.

Development of Quantitative Analysis Methodology on Environmental Effect through Adaptation of Advanced Safety Vehicle (첨단차량 도입 시를 고려한 환경적 효과의 정량적 분석 방법론 개발)

  • Choi, Ji-Eun;Bae, Sang-Hoon
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.9 no.6
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    • pp.94-104
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    • 2010
  • The capacity of highway is restricted and traffic congestion is caused by increasing traffic demand. Also, greenhouse gases are increased by traffic congestion. CDM (Clean Development Mechanism) is an idea of interest to reduce greenhouse gases. However, CDM's cases applied in traffic field are rare. Thus, it is necessary that methodology to reduce greenhouse gas should be developed and applied to CDM. A methodology for identifying greenhouse gas emissions was developed in this paper. This methodology was developed on the basis of baseline methodology registered at UN. Travel time and speed in the conventional traffic condition and in the automated traffic condition are compared by BPR function. The calculated speed applied to emission factor equation and then $CO_2$ emissions was calculated. A simulation was executed to evaluate the validity of the developed methodology. In the result, advanced vehicle's $CO_2$ emissions are more than conventional vehicle's $CO_2$ emissions in the stable flow condition. However, advanced vehicle's $CO_2$ emissions are less than conventional vehicle's $CO_2$ emissions in the unstable flow condition. It is assure that capacity of highway is enhanced and efficiency of highway is improved by adopting advanced safety vehicle in the smart road.

Journalist Song Kun-Ho's Ideas of Korean Journalism (언론 민주화의 위기와 송건호의 언론사상)

  • Kim, Su-Jeong;Lee, Jin-Ro
    • Korean journal of communication and information
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    • v.60
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    • pp.5-27
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    • 2012
  • The purpose of this study is to explore the journalist Song Kun-Ho's ideas of Korean Journalism. The journalist Song Kun-Ho was born in 1926 and passed away in 2001. He became a reporter in 1953 when he was a student at department of law of Seoul National University. He has worked for several media and resigned the executive editor at the Dong Ah Ilbo in 1975. At that time, while many reporters of the Dong Ah Ilbo struggled for the freedom of the press, he tried to protect reporters and independence of media. After his resignation of the executive editor, he wrote many columns and several books for Korean nationalism and the democracy of journalism. Instead of working for the authoritarian military regime, he chose a lonely and rough life as an intellectual journalist in action. Finally, he, as a president, established the Hankyoreh daily newspaper which was funded by tens of thousands citizens. He passed away in 2001. His ideas of Korean journalism are nationalism, democracy, and independency. These ideas are very important to restore democratic journalism which has been at risk during the Lee Myung-bak administration.

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The Convergence Effects of Key Vocational Competency on Career Decision Making in Dental Hygiene Students (치위생(학)과 학생들의 직업기초역량이 진로의사결정에 미치는 융합적 영향요인)

  • Park, Jung-Hyun;Jang, Kyeung-Ae
    • Journal of the Korea Convergence Society
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    • v.9 no.10
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    • pp.159-165
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    • 2018
  • This study was conducted to investigate the convergence effects of key vocational competency on career decision making in dental hygiene students. To this end, 196 students with an experience of clinical field training, who were enrolled in the department of dental hygiene in universities of Busan and Ulsan area. The collected data were analyzed by frequency analysis, correlation analysis and linear regression analysis using SPSS 24.0 program. The subjects' awareness level of key vocational competency was 3.38 points, while that of career decision making was 3.30 points. Among the sub-factors of key vocational competency, the awareness level of professional ethics was 3.46 points, which was the highest. As factors of key vocational competency affecting career decision making, interpersonal skills(p<0.01), skills for understanding groups(p<0.01), resource management skills(p<0.01), self-development skills(p<0.05), problem-solving skills(p<0.05), and mathematical skills(p<0.05) were found to be significant. It is necessary to make student individual, departmental, and university level convergence efforts and to develop curriculum so that dental hygiene education can help students equip with the key vocational competency as well as major competency.

User Value Factors of Internet of Things(IoT) Service (사물인터넷 서비스의 사용자 가치 요인)

  • Park, Joo Hyun;Ryoo, Han Young
    • Journal of the HCI Society of Korea
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    • v.11 no.2
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    • pp.23-30
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    • 2016
  • The Internet of Things(IoT) market is growing exponentially as a core growth engine of the future. Major companies of the world are competitively providing the IoT services to dominate the IoT market first and create ecosystem around their companies. In order to establish the IoT services and contribute to the related industry, they will need to make efforts to provide the IoT services that the users desire, and which the users can have new experiences with. Thus, we attempted to draw out the user value factors to help successful IoT service development. For this purpose, we explored the meaning and concept of IoT, drew out a trend matrix of IoT through the literature review related to IoT and conducted a survey through the user values established by the literature related to IoT and the focus group interviews. As a result, we identified thirteen user value factors of the IoT services, which are manageability, relationship, familiarity, expandability, simplicity, entertainment, safety, economic feasibility, compensation, automation, rapidity, informativity and environment-friendliness. This study is expected to be used as a basic material in understanding the IoT services and as standards or assessment items to develop the IoT services that the users want.

Comparative study of policy and elementary school mathematics learning program for mathematics underachievers in Korea and the United States: Focused on the Seattle Public Schools and Chuncheon Office of Education (우리나라와 미국의 초등학교 수학학습부진아 정책 및 지도 프로그램 비교 분석: 춘천시 교육청과 시애틀 교육청을 중심으로)

  • Ko, Junghwa
    • Journal of the Korean School Mathematics Society
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    • v.20 no.1
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    • pp.57-76
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    • 2017
  • Since the 1990s, Korea has been developing various policies and materials for the improvement of basic learning abilities. In this study, the cases of policies for underachievers in Korea and the US were compared and analyzed the programs for mathematics underachievers in elementary school with Chuncheon office of education and Seattle public schools. All of them started from the point of relief of underachievers, but they differed in the process of operating them specifically. This study suggests the followings. First, active utilization of vacation programs to solve problems such as low-income meal service, prevention of stigma effects, securing teacher's instruction time, teacher-instructor cooperation. Second, the necessity of detailed activity-centered textbooks that underachievers can explore with interest in mathematics learning and easy to use by teachers. Third, specific cooperation for inducing interest of their own children's learning and forming close ties between parents and teachers. Fourth, program analysis by a professional evaluation group to improve the quality of underachiever program.

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A Study on the Customers' Awareness for Modernizing the Facilities of Traditional Market (재래시장 시설현대화에 따른 소비자 인식도에 관한 연구 - 목포지역 소비자들을 대상으로 -)

  • Kim, Pan-Jin;Kim, Kyeong-Cho;NamKoong, Seok;Youn, Myoung-Kil
    • Journal of Distribution Science
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    • v.7 no.1
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    • pp.55-70
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    • 2009
  • There is under restructuring of whole distribution market in Mokpo recently. Large-Scale Discount Stores such as E-mart, Lotte Mart, Homeplus and Nonghyup Hanaro Mart entered successfully in the distribution environment in Mokpo. However, the small and medium distributors are falling rapidly, and traditional market is depressed. This status gives some positive effects to make one-stop, good price, good quality and great variety of shopping for saving the time and effort through changing the customers' life-style. This change, however, made the traditional market worse that played as the core channel for trading the local special products and an important role for local economic in retailing market. It is a threatening factor for that traditional market to recover the recession. The decline of traditional market and the bankruptcy of small retailing dealers accelerate the stagnation of local economic and commercial power. Therefore, it need a systematic and synthetical study to solve the negative factors for improving life of the local resident. This paper looked into the concept, issues and development strategy of traditional market that affect local economic development directly. It studied the customers' awareness for traditional market that was recently modernized the facilities in Mokpo. Particularly, based on the research material that was published last academic symposium, it looked about the issues and development strategy that could happen in traditional market not the market of a specific region but all over the country. Therefore, the purpose of this paper is that the central and local government and retailers get a help to make the efficient and useful development strategy through analyzing the effects of customers for modernizing the facilities of traditional market.

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Analysis Ripple Effect for Physical Promotion in Connection with Local Cultural Contents: Primarily based on Specialized Streets (지역 문화콘텐츠의 물리적 홍보 파급효과 분석 -특화거리를 중심으로-)

  • Shon, Sang-Hee
    • The Journal of the Korea Contents Association
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    • v.16 no.3
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    • pp.33-42
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    • 2016
  • Utilization of cultural contents is more and more increasing as it is believed to improve local problems and provide historical values. This kind of business is positive in terms of the fact that it attracts visitors into local areas and activate local commercial areas. Under this trend, the construction of specialized streets is required to be approached with first priority to solve problems of cities. So to speak, it's more important to solve intrinsic problems found in local communities and then approach cultural contents step-by-step rather than constructing new spaces with first priority. Moreover, cultural contents should accompany economic aspects which result in local community-friendly and sympathetically concentrated values. Under this sentiment, the efforts to suggest economic ripple effects for government local government's businesses using cultural contents are very important. This study analyzed how much economic ripple effects is yielded by reflecting cultural contents. As the result of analysis, specialized street with cultural contents applied are proved to be more concentrated on multiplier of expediting employment, income and tax and tourism industry than service industry. On the contrary to this, service industry showed more concentrated multiplier of expediting production, income, added values and chain reaction effect (coefficients for influence and sensitivity for front and rear side of tourism industry. Based on these results, construction of specialized streets with cultural contents applied is proved to help synergy effects for local economy.

The Regional Characteristics of 119 Ambulance Dispatch, the Distance and Response Time to the Scene (119 구급서비스 지역별 출동특성 및 출동거리와 현장도착시간과의 관계)

  • Lee, Kyoung-youl;Moon, Jun-dong;Choi, Eun-sook
    • The Journal of the Korea Contents Association
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    • v.16 no.1
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    • pp.482-492
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    • 2016
  • Purpose This study is to investigate regional characteristics of 119 ambulance dispatch and the relationship between the distance and response time to the scene. Methods This study was retrospectively conducted 119 running sheets with 1,321 patients who had been transferred to the hospital by 119 ambulance during ambulance attendant training. The training was performed at two, five and three fire station in Seoul, Daejeon and Chungnam respectively, from June 24, 2013 to July 19, 2014. Results Almost the emergency medical services provided were no more than basic first aid in all regions. The patients transferred by 119 ambulance in Seoul were more than other region. The time of call to scene and scene to hospital were the slowest in Chungnam. The major reason of call 119 was due to disease in Seoul and Daejeon, however due to injury in Chungnam. Conclusion Our study suggests that learning from ambulance attendant training course could diverse from region to region. It is, therefore, needed that standardization of ambulance attendant training course, appropriate logistics and resource allocation for providing universal quality of emergency medical services.

The effect of Children's Smartphone addiction on Aggression : Focusing on Moderating Effect of Parenting Style (아동의 스마트폰 중독이 공격성에 미치는 영향 : 부모의 양육태도의 조절효과를 중심으로)

  • Park, Hye-seon;Kim, Hyoung-mo
    • The Journal of the Korea Contents Association
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    • v.16 no.3
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    • pp.498-512
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    • 2016
  • The purpose of this study was to raise validity of the result through using national data, to analyze the effect of children's smartphone addiction on aggression and moderating effect of parenting styles on the relationship between children's smartphone addiction and aggression. The data were obtained from 4th waves of KCYPS(Korean Children Youth Panel Study), and 1,686 4th graders in elementary schools who have smartphone were analysed. To achieve the purpose, this study executed frequency analysis, descriptive statistic, and hierarchical multiple regression analysis through SPSS 21.0. The results of this study are as follows: First, the higher children's smartphone addiction level, the higher children's aggression goes. Second, parents' supervision, affection, neglect have moderating effects on the relationship between children's smartphone addiction and aggression which means parenting styles could reduce children's aggression despite serious smartphone addiction. Based on these results, this study suggests that the combination of preventive discipline of smartphone addiction and parental education program is needed to reduce children's aggression which is main factor of bullying. In addition, this study suggests the establishment of special arrangement such as 'shut down' for smartphone addiction prevention.