• Title/Summary/Keyword: 공항 서비스

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Utilization of AeroMACS Infrastructure for Airports and Airlines (공항 및 항공사를 위한 AeroMACS 인프라 활용 연구)

  • Lim, In-Kyu;Kang, Ja-Young
    • Journal of Advanced Navigation Technology
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    • v.23 no.5
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    • pp.373-379
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    • 2019
  • AeroMACS spectrum is a national resource internationally allocated by ITU at WRC-07. AeroMACS is an airport broadband mobile communication infrastructure based on WiMAX-based IEEE 802.16e that enables real-time video, graphics, voice, and high-speed data transmission. With the approval of ICAO's development technology standards in 2008, 50 airports in 11 countries have already completed the testing of D-TAXI or A-SMGCS technology using the AeroMACS infrastructure in 2019, starting in the United States in 2009. With many advantages in safety and convenience in terrestrial telecommunications operations, the system is becoming an area of performance improvement for airport operations in accordance with ICAO's ASBU plan. This paper examines the current status of domestic development of AeroMACS and lists service areas applicable to airlines and operators. It also seeks to promote safe and efficient next-generation airport mobile communication system services by presenting feasible partners management in the mobile area and use of aircraft communication systems for active technology development.

Air passenger demand forecasting for the Incheon airport using time series models (시계열 모형을 이용한 인천공항 이용객 수요 예측)

  • Lee, Jihoon;Han, Hyerim;Yoon, Sanghoo
    • Journal of Digital Convergence
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    • v.18 no.12
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    • pp.87-95
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    • 2020
  • The Incheon airport is a gateway to and from the Republic of Korea and has a great influence on the image of the country. Therefore, it is necessary to predict the number of airport passengers in the long term in order to maintain the quality of service at the airport. In this study, we compared the predictive performance of various time series models to predict the air passenger demand at Incheon Airport. From 2002 to 2019, passenger data include trend and seasonality. We considered the naive method, decomposition method, exponential smoothing method, SARIMA, PROPHET. In order to compare the capacity and number of passengers at Incheon Airport in the future, the short-term, mid-term, and long-term was forecasted by time series models. For the short-term forecast, the exponential smoothing model, which weighted the recent data, was excellent, and the number of annual users in 2020 will be about 73.5 million. For the medium-term forecast, the SARIMA model considering stationarity was excellent, and the annual number of air passengers in 2022 will be around 79.8 million. The PROPHET model was excellent for long-term prediction and the annual number of passengers is expected to be about 99.0 million in 2024.

A Research on the Factors affecting the Score of Airport Service Quality(ASQ) Considering the Interaction Between Airport Authority and Subcontractor (공항운영당국과 협력업체와의 상호관계에 있어 공항서비스평가(ASQ) 성과에 미치는 영향요인에 관한 연구)

  • Kim, Kyung Sook;Kim, Kee Woong;Choi, Kun Hee;Bang, Jang Kyu
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.22 no.1
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    • pp.85-94
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    • 2014
  • Incheon international airport has been successful, that is, the winner of Airport Service Quality (ASQ) evaluation performed by ACI(Airport Council International) for nine consecutive years. It goes without saying that such an outstanding performance was made not only by airport authority itself but by the collaboration among subcontractors at Incheon international airport. Since Incheon airport is showing more than 80% of outsourcing rate, it is important to mention and study the roles and functions of subcontractors who has made a major contribution to ASQ performance. According to empirical research in this paper, it was found out service attitude, communication skill and interdependence between airport authority and subcontractors were important factors affecting the ASQ score. It is also analyzed that those independent factors have an impact on ASQ performance through the intermediate factor of trust. As a result, service attitude and interdependence between airport authority and subcontractors have statistically a significant effect to the relational satisfaction and ASQ performance. It could be concluded that trust is significant factor determining the causal relationship among service attitude, communication skill, relational satisfaction and ASQ score.

A Study on Improvement of Seoul Metro Line 9 Focusing on Marketing and Operating (영업 및 운전 중심의 서울 지하철 9호선 개선 방안 연구)

  • Park, Jeong-Soo;Han, Woo-Jin
    • Journal of the Korean Society for Railway
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    • v.11 no.5
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    • pp.482-488
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    • 2008
  • Seoul Metro Line 9 (SML9) will link Gimpo Airport to the Gangnam district opening in May 2009. SML9 has a new model in Korea constructed by metropolitan government and private company and operated by specialized public transportation service provider. SML9 is confronted with tough environment of stagnated public transportation and strong competitor, Olympic city expressway. Consequently SML9 must lead the maximum efficiency by using its material and human resource. Hereupon, I propose renovation plans from 3 viewpoints of operation field of SML9: Rapid-Local combination, close connection with other transportation and direct connecting service into Incheon Air-port Railroad(AREX).

A Study on the Factors affecting Passengers'Impulsive Decision Making Behavior in Food and Beverage Restaurant in Airports (공항 식음료 매장에서 공항이용객의 충동구매행동에 영향을 미치는 요인에 대한 연구)

  • Ko, Dong-Han;Kim, Geun-Su;Kim, Yong-Bum
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.27 no.1
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    • pp.69-80
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    • 2019
  • The purpose of this study is to investigate factors that affect menu navigation time and consumer trust in food and beverage(F&B) restaurants to analyze the menu's effect on impulse buying behavior. Based on the results of the analysis, this paper derives theoretical and practical implications to improve the growth and development of F&B restaurants located in airports. According to empirical analysis, it was proven menu browsing time has been found to strongly influence passengers' impulsive order behavior. A passenger with a strong "consumption ability" navigates the menu for a longer period, which increases the likelihood of impulsive purchases. Service appeal also has a significant influence on menu navigation time. Third-party certification did not appear to help build passenger confidence, thus yielding contradictory results compared to previous studies. Word of mouth had the strongest influence on trust formation. Finally, when passengers were satisfied with the menu items of F&B restaurants they had previously ordered, they tended to believe that the menu items they had not tried would also be good. In sum, impulsive menu orders have a direct impact on the profitability of F&B restaurants.

Ground Security Activities for Prevention of Aviation Terrorism -Centered on San Francisco International Airport of the U.S.A.- (항공테러방지를 위한 지상 보안활동 -미국 샌프란시스코국제공항을 중심으로-)

  • Kang, Maeng-Jin;Kang, Jae-Won
    • The Journal of the Korea Contents Association
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    • v.8 no.2
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    • pp.195-204
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    • 2008
  • With the growth of airline management, as well as computer and IT security, the international trade in this modern society has been rapidly increasing, Along with the advancing, airplanes have become a universal means of communication. However, the complications associated with airplane safety have also been brought up as a result, the most concerning of which is terrorism. One of the main counterplans for preventing terrorism is Ground security activities the core of Ground security activities is absolute safety for passengers in both passenger terminal and freight terminal. Subastral security refers to physical protection, proximity control and 100% security search and freight guarding of the passengers' possessions, and the personnel's duties to perform such jobs are be! coming more crucial. On the other hand, Airport security check has bee n gradually developing since the 1960's, when hijacking began to take place. Although the airports have been providing more safe and comfortable services to their customers, terrorism is still happening today. When Ground security activities is minute, the users feel displeasure and discomfort, yet considering solely their convenience can brings problems in achieving safety. Since the 9.11 terror in 2001, the idea of improving and strengthening airport security was reinforced and a considerable amount of estate is being spent today for invention and application of new technology. Various nations, including the United States, have been improving their systems of security through public services; public police department is actively carrying out their duties in airports as well. In San Francisco International Airport, private police department is in charge of collection of data, national events, VIP protection, law enforcement, cooperation within facilities, daily-based patrol and traffic control. Under guidance and supervision of national organizations, such as TSA, general police department interprets X-Rays, operates metal detectors, checks passports or IDs and observes reactions to explosives. Under these circumstances, studies about advancement of cooperation and duties of general police department and private police department necessitated: especially about private police department and their training for searching equipments, decrease in number of turn over rate, invention of technology and prior settlement in estate for security. The privacy of the public, who make up the major population of airport passengers, must also be minimized. In the following research, the activities of police departments in San Francisco International Airport will be analyzed in order to understand recent actions of the United States on airport security.

LOGISTICS NEW'S

  • Korea Logistics Association
    • LOGISTICS
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    • s.15
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    • pp.58-61
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    • 2006
  • 한국물류협회, 한국정보기술연구원과 업무제휴 협약 체결/ 2006년 한국국제유통 및 물류산업전시회, 경기도 국도비 지원대상 선정, LogisALL, ISO 9001/14001 인증 획득/ (주)아세테크, (주)엘리트교육에 물류서비스컨설팅 계약 체결/ 한국통운, 코카콜라 직배송 맡아/ 한국EXE컨설팅, 강석현 대표 취임/ 대한통운, 국내기업 최초로 베트남 종합물류 합작법인 설립/ 환경부, 우리나라 최초의 자원순환특화단지(ERC)조성/ 군산시 물류혁신지원센터 건설/ SAP코리아, 로컬 연구개발(R&D)센터 공식 개소/ 인천공항 자유무역지역 활성화 지원/ KTX 특송서비스, 광주역 실시/ 현대택배 하루처리량 50만박스돌파, 국내최고기록경신

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A Study on the Quality Assessment of Baggage Handling System at Incheon International Airport - Using SERVQUAL Model - (인천국제공항 수하물처리시스템 서비스 품질 평가에 관한 연구 - SERVQUAL 모델을 적용하여 -)

  • Kim, Jong-Seo;Kim, Ha-Young;Park, Sung-Sik;Kim, Kee-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.26 no.4
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    • pp.1-12
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    • 2018
  • Baggage Handling System(BHS) is an important element of ground operation services and the importance is further emphasized as air demand increases and passengers change. If there is a problem with departure baggage handling, the aircraft's gate occupancy time will be longer than the initial plan, resulting in congestion of the anchorage leading to final passenger terminal and mooring and road congestion and arrival or It is delayed until the processing of the baggage of the connecting flight and it can cause an economic loss such as confusion in the operation of the airport. The purpose of this study is to investigate the effect of the perception of service quality of BHS users on public Institutions performance through user satisfaction, user performance, and user loyalty. Analysis results using Structural Equation Model was suggested and its implication was discussed in the conclusion.

Role of Science and Technology in Service Industries and Searching for a New Service Innovation Model: Based on the Cases of Wal-Mart and Incheon International Airport Corporation (서비스 산업에서의 과학기술의 역할과 새로운 서비스 혁신 모델의 모색: 월마트와 인천국제공항공사의 사례를 중심으로)

  • Chung, Sun-Yang;Cho, Hyeong-Rye;Park, Sung-H.
    • Journal of Korea Technology Innovation Society
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    • v.13 no.3
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    • pp.471-493
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    • 2010
  • The service industry has become very important for almost every country. The same goes for Korea, as its service industry accounts for more than 60 percent of GDP. However, it is true that the competitiveness of Korea's service industry is very low compared to that of major developed countries. It is particularly true for knowledge-intensive service sectors. In this reason, Korea needs to strengthen the competitiveness of domestic service sectors. There have been many studies on service innovation models. 1his paper tries to explore how to enhance the competitiveness of Korean service industry. It argues that the science and technology will play an essential role in strengthening the competitiveness of many service sectors and technology and innovation management will be very important also for them. Therefore, based on the review on existinf models, this paper suggests a "Model of Strategic Services Innovation Management" which is composed of strategic intent, technological innovation, and organizational innovation. Based on this model this paper analyzes two cases: Wal-Mart and Incheon International Airport Co. According to our analyzes, both companies have enhanced their competitiveness significantly based on technological and organizational innovations, which have been initiated at corporate leveL Therefore, the Korean service industry should actively adopt the Strategic Services Innovation Management Model in order to enhance its competitiveness and productivity.

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