• Title/Summary/Keyword: 공공의 태도

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The effect of Brand Association in Public Libraries on Customer Satisfaction and Loyalty in Public Libraries - Focused on the 20s (공공도서관의 브랜드 연상 요인이 20대의 고객 만족 및 충성도에 미치는 영향)

  • Seo, Jungsun;Kim, Giyeong
    • Journal of the Korean Society for Library and Information Science
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    • v.56 no.1
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    • pp.321-345
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    • 2022
  • Public libraries have been facing new challenges as the number of channels providing information resources has been increasing due to information and communication technology development. The perception of public libraries of the general public is that they should continue to play a substantial role in information services. However, the libraries' environments are changing, and the public's needs are diversifying, so public libraries also need to differentiate themselves from other organizations that provide similar services. This paper proposes branding as a solution to create differentiation. The study conducted a questionnaire survey with Koreans in their 20s. A series of statistical tests with the survey data showed the impact of the brand association elements on customer satisfaction and brand loyalty and identified unique factors in public libraries. For example, Brand associations such as material-based services, benefits, and attitude affected both dependent variables. On the other hand, the non-product association such as space/place images did not. Based on these findings, we provided implications for introducing branding in public libraries.

The Effect of Zimbardo's Time Perspective and Life Satisfaction on Organizational SNS Attitude and Word-of-Mouth Effect (짐바르도 시간관과 삶의 만족도가 기관 SNS 태도 및 구전효과에 미치는 영향)

  • Lee, Jin Kyun
    • The Journal of the Korea Contents Association
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    • v.22 no.10
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    • pp.114-131
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    • 2022
  • The goal of this study is to examine the impact of time perspective and life satisfaction of government and public institution employees on organizational SNS attitude and word-of-mouth effect. A total of 136 incumbent employees participated in this online survey. It was found that past-positive, present-hedonistic, and future time perspective positively affected life satisfaction and the organizational SNS attitude. Meanwhile past-negative time perspective negatively affected life satisfaction only, present-fatalistic time perspective did not negatively affect life satisfaction and organizational SNS attitude. Finally, life satisfaction showed a positive impact on word-of-mouth effect via organizational SNS attitude. By identifying psychological underpinnings of time perspective and life satisfaction, this study will provide theoretical and practical implications regarding internal communication and the effective management of government and public institution-operated SNS.

Public Libraries and the Sharing Economy: From Tangible Sharing to Intangible Access (공공도서관과 공유경제 - 유형의 공유로부터 무형의 접근으로 -)

  • Lee, Seungmin
    • Journal of the Korean Society for Library and Information Science
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    • v.56 no.1
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    • pp.151-173
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    • 2022
  • The concept of the sharing economy, which has shifted the economic paradigm from possession to access to resources, is consistent with the traditional and current roles of public libraries. Thus, this research empirically analyzed the influence relationships between public library use and the sharing economy. Results showed that participation in public library programs serves as a motivational factor for satisfaction with and trust in the sharing economy, while the use of public library facilities and equipment is correlated with attitudes toward and participation in the sharing economy. The use of library collections positively influences sharing intangible resources such as knowledge, information, and personal experience. By contrast, checking out library resources negatively influences the recognition of economic benefits from sharing, which is contrary to claims of library communities. Based on these results, public libraries should aim to have a complementary effect on the sharing economy founded not only on information networks but also human networks grounded in social relationships.

Negative Word-of-Mouth Behavior and Intentions of the Public Library Users in Taegu Metropolitan City (공공도서관 이용자의 부정적 구전에 관한 연구 - 대구지역 공공도서관 이용자를 중심으로 -)

  • Oh, Dong-Geun
    • Journal of Korean Library and Information Science Society
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    • v.35 no.4
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    • pp.129-147
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    • 2004
  • This study is to investigate extensively the negative word-of-mouth responses and intentions of the public library users. It selects and analyzes empirically some of the antecedents of the complaining behaviors including severity of dissatisfaction attitude toward complaining, difficulty of the complaining, likelihood of success, product/service importance, external attributions, loyalty, and former experience of complaining. Final data through questionaries are obtained from 497 unsatisfied adult public library users in Taegu Metropolitan City, 443 of them analysed with SPSS 12.0 for Windows.

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Comparison of Public and Private Perspectives on Central Bank CBDC - Focusing on Korean Case (중앙은행 CBDC에 대한 공공 및 민간 관점의 인식 비교연구- 한국 사례를 중심으로)

  • Kim, Bong-Kyu;Lee, Won-Boo
    • The Journal of the Korea Contents Association
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    • v.21 no.9
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    • pp.360-371
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    • 2021
  • The advent of virtual currencies has heightened interest in the Central Bank Digital Currency (CBDC) issued by the central bank. Recently, central banks in some countries have already decided to issue CBDCs or are in the test phase. This study will be an opportunity to compare public and private perceptions of central banks and explore various issues related to the introduction of CBDCs in the future through analysis methods of big data.

An Investigation on the Acknowledgement on Librarians by Information Users: The Focusing of Case Study on Municipal S Library in Busan (정보이용자의 사서 인식에 대한 실태 분석: 부산시립 S도서관을 중심으로)

  • Park, Jae-Yong
    • Journal of the Korean Society for information Management
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    • v.27 no.3
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    • pp.189-206
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    • 2010
  • This research analysed 73 samples to find out the recognition of librarians working in domestic public libraries from the information user's views. This research analyzed public library user's usual recognition level of librarian's work attitude, qualification, and service lever based of group of gender. For this, this research stands on the basis of previous researches and 3 types of modified questionnaire; recognition level of librarian's work attitude, recognition level of librarian's qualification, and recognition level of communication between librarians and information users using on nominal scale and interval scale. The research's result showed study outcome of librarian's work attitude was generally low with the mean of 2.81. Second, librarian's qualification of being a specialist was low with the mean of 2.84. Lastly, satisfaction of communication service level between information users and librarians was low with the mean of 2.89. Male and Female groups showed the difference of acknowledgement between each questions.

Public Attitudes to Saemangeum Development Project and Its Effects on Marine Environment (새만금 개발사업이 해양환경에 미치는 영향에 대한 인식)

  • Baek, Min-Ji;Choi, Hyo-Yeon;Yoo, Seung-Hoon
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.21 no.5
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    • pp.492-500
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    • 2015
  • This paper attempts to analyze the public's attitudes about the Saemangeum development project and its impact on marine environment with the data from a national survey of 1,000 households obtained by a professional survey firm with face-to-face interviews using two split samples: a sample of 400 households in on-site area (Saemangeum area) and a sample of 600 households in off-site area (the nation except for Saemanguem area). More specifically, ordered probit model is employed to investigating the factors affecting the public attitudes to the Saemanguem development project. The results show that over 70 percentage of respondents in both the samples opposed Saemanguem development project when they considered its economic gain and impacts on marine environment at the same time. Futhermore, over 90 percentage of respondents judged that environmental management of Saemanguem open sea is necessary. Therefore, making appropriate actions are required to manage marine environment of Saemanguem open sea.

The Effectiveness of Authentic Leadership on Public and Private Organizations (진성리더십의 효과성 분석: 공공조직과 사조직에 미치는 영향을 중심으로)

  • Tak, Jin-Gyu;Roh, Tae-Woo
    • Journal of Digital Convergence
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    • v.15 no.10
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    • pp.161-171
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    • 2017
  • In recent years, the authenticity of leaders has become an important issue in leadership research. It is because the sincerity of the leader exerts a great influence on the behavior, attitude and performance of members of the organization. This study examines the effect of authentic leadership on organizational commitment, organizational citizenship behavior and job performance, and empirically analyzes whether the effect varies depending on public organizations and private organizations. The survey administered through a questionnaire was conducted for members of public corporations and private companies in Korea. Of the collected questionnaires, 444 were used in the analysis. Empirical results were verified by factor analysis and regression analysis using SPSS/WIN 23.0 and STATA 14.0. Results show that leadership had a positive effect on organizational commitment, organizational citizenship behavior, and job performance and the effect was significant in both public and private organizations.

A Study on The Effect of Psychological State occurred by the Organizational Change and Public Service Motivation on the JobAttitude: A comparison before and after the Implementation of Relocation of Electric Power Public Corporation to Local Areas (조직변화에 따른 심리상태와 공공봉사동기가 직무태도에 미치는 영향 조사연구: 전력공기업의 지방 이전 실시 전후의 비교)

  • Lee, Joon Tae
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.3
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    • pp.147-163
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    • 2022
  • The relocation policy of public Institutions throughout provincial areas that implemented for the purpose of "balanced national development" finished in 2019 with the last relocation of the Korea Institute of Science & Technology Evaluation and Planning, which moved to Chungbuk Innovation City. Electric power public corporations also completed relocation program over eight regions across the nation. This study was conducted empirically to identify the structural relationship between the public service motivation and job attitude. In this, the relationship of organizational change, particularly occurred by the regional relocation, with the psychological state of these organization members (experienced direct changes and got substantial impacts in various aspects such as psychological, economic and living environment, etc.,) was studied. This study aims to seek early organizational stabilization ideas for electric power public corporations after relocation, and to present some implications that can contribute to the secondary relocation of public institutions to local areas. This study shows the statistically significant relationship between the psychological state occurred by relocation and organizational commitment. The result shows that the higher the expectation levels, the higher the degree of organizational commitment, while anxious psychological state has no relation with that. Additionally, expectation level has no significant functional relation with turnover intention. Followings are the major conclusions revealed in this study; The stronger the anxious psychological state, the higher the turnover inducement goes up. The higher the expectation levels, the higher the public service motivation grows, and the higher the anxiety psychological state, the public service motivation lowers. The organizational commitment grows according to the public service motivation proportionally, but the turnover inducement intention is weak. The moderating effect of public service motivation between the expectation of organizational change and turnover intention was not significant, but it was analyzed that the moderating effect of public service motivation formed a significant relationship with other anxiety psychology. The expectation levels of employees of electric power public corporations has grown up after moving to provincial areas. Relationship between the expectation mind and the turnover inducement has decreased after local relocation.