• Journal of the Korean Society for Library and Information Science
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• v.46 no.1
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• pp.55-76
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• 2012

Regardless of which country, all public libraries need facilities, collections, and funds. But how well the library system succeeds depends on the staff committed to providing the highest possible level of service to the community. The public library, therefore, should employ the appropriate number of full-time staff. In order to warrant such a work force, this study analyzed the juridical justification, logical validity, realistic fitness, and usefulness of current legal and recommended staffing standards. This study also suggested the revisions of total space of buildings and collection size as crucial variables for library staffing, division of legal service populations, basic staffing level, and additional staff in proportion to service populations for public libraries in Korea.

• Journal of Korean Library and Information Science Society
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• v.42 no.1
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• pp.73-95
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• 2011

The success or failure of the public library system depends upon the effective management of the human resources. It means that public library's staff is the most important resource in the operation and delivery of services. In order to provide the best service to the community, therefore, it is necessary to maintain excellent staff to make effective use of the information resources of the library and to meet the demands of the community. The goal of this study is to compare and analyse the staff standards and guidelines of public libraries in international organizations(IFLA/UNESCO, ISO), major developed countries(USA, UK, Canada, Australia, Taiwan, Japan), and Korea. In addition, the implications derived from this study will be used to provide a valuable theoretical background and rationale for the future research.

• Proceedings of the Korean Society for Information Management Conference
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• 2016.08a
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• pp.39-43
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• 2016

본 연구의 목적은 공공도서관 직원의 독서활동이 직무만족도와 조직몰입도에 어떠한 영향을 미치는지를 분석하는 것이다. 이는 기업에서 직원의 독서활동을 활성화하여 조직의 경쟁력을 높이는 경영기법인 독서경영과 문화경영이 직원의 직무만족과 조직몰입을 높인다는 선행연구들의 결과를 기반으로 하였다. 이에 서울시 동북부 지역 지자체 운영 공공도서관의 직원을 대상으로 설문조사를 실시하였으며, 신뢰도 분석과 다중회귀분석을 통하여 데이터를 분석하였다. 분석 결과, 공공도서관 직원의 독서량, 독서시간이 직무자체 만족도에 유의한 영향을 미쳤으며, 이용자 독서모임 참여 기간이 사회적 인식 만족도에 영향을 미치는 것으로 나타났다. 조직몰입에 대해서는 독서시간이 정서적 몰입도에, 이용자 독서모임 참여 기간은 지속적 몰입도와 규범적 몰입도에 유의한 영향을 미치고 있었다.

• Journal of Korean Library and Information Science Society
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• v.44 no.4
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• pp.323-342
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• 2013

Staff are absolutely important for the operation of public libraries. This study aims to reveal how much the 16 metropolitan governments in Korea secure public library staff. Three measurement tools for analysing the present status of the staff of the 766 public libraries in Korea are: Enforcement Decree of the Library Act, Standards for Korean Libraries, and IFLA/UNESCO Guidelines. It was revealed that the public libraries in Korea satisfies 46% of the professional library staff standards of Enforcement Decree of the Library Act, 78% of the entire library staff need and only 44.5% of the professional library staff need of Korean Standards for Libraries, and only 35.7% of the entire library staff need of IFLA/UNESCO Guidelines. The study revealed that the ratio of satisfaction of the need of professional library staff is low and in particular, public libraries do not satisfies the entire library staff need of the international standards of IFLA/UNESCO Guidelines.

• Journal of the Korean Society for information Management
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• v.33 no.3
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• pp.371-398
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• 2016

The purpose of this study is to analyze the effect of reading activity of employees in public libraries on their job satisfaction and organizational commitment which was suggested by previous studies proving the relationship among the variables in the business area. The results from the survey indicate that there were significant differences in job satisfaction, satisfaction with human relationship, satisfaction of self-realization, affective commitment, and continuance commitment in terms of the frequency of participation in a book club. Additionally, the number of employees' reading books and hours spent for reading significantly influenced their job satisfaction and the hours spent for reading significantly influenced affective commitment. It was also found that participation continuity for a book club influenced on satisfaction level of social recognition, continuance commitment, and normative commitment. Job satisfaction level had a complete mediation effect between reading hours and affective commitment, and satisfaction from social recognition had a complete mediation effect between participation continuity in a reading meeting, continuance commitment, and normative commitment. Based on these results, this study suggests a plan for constructing a good environment for employees to read through introducing a reading management as follows. Firstly, managers of public libraries need to take an active interest in reading management and various programs to encourage employees to read need to be provided. Secondly, public libraries are required to encourage their employees' participation in book clubs and support them, so that the employees are able to participate in the book club consistently. Finally, institution-level consistent motivation is needed for an active reading activity.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.26 no.3
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• pp.241-266
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• 2015

When library performance is regarded as service quality, competency in human resources should be considered as an influential factor. This study aims to identify relationships between job satisfaction of librarians and the service quality that users recognize in public libraries. Librarians and users in 10 public libraries in Seoul, Incheon, Gyeonggi province were sampled to measure job satisfaction and service quality with $LibQUAL+^{TM}$ model. As a result, the higher the satisfaction of the duty itself and organizational factor show a high service quality. Consequently, to improve library customer satisfaction, the librarian's job satisfaction should be considered. Additionally, some practical implications are discussed.

• Proceedings of the Korean Society for Information Management Conference
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• 2016.08a
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• pp.35-38
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• 2016

본 연구는 공공도서관의 서비스 성과 향상을 위해 경영활동에서 고려되어야 할 요소와 개선 방법을 논의하는 것을 목적으로 공공도서관 5개관을 선정, 이용자 서비스를 담당하는 사서들을 대상으로 개별 심층면담을 진행하여 조직의 서비스 지향성(Service Orientation)에 대한 접점 직원의 인식을 조사, 그들의 서비스 태도와 행동에 영향을 미치는 요인을 분석하였다. 그 결과 공공도서관 접점 직원들은 도서관의 다양한 서비스 중 이용자서비스의 중요도가 저평가되어 있고, 이에 대한 조직의 목표관리와 지원은 취약하다고 인식하고 있었으며 특히 서비스 지향성의 4가치 차원 중 서비스리더십, 인적자원관리의 측면은 서비스 동기에 직접적 영향을 미치는 것으로 파악되었다. 이에 이용자서비스를 사서직 전문성이 발현되어야 할 핵심 영역으로 재인식, 이를 강화하기 위한 전략적 접근의 필요성을 제안하였다.

• KLA journal
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• v.41 no.5 s.324
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• pp.30-62
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• 2000

일본의 ‘도서관문제연구회’에서는 1998년 제45회 전국대회에서 사서의 전문성 확립을 위하여 도서관의 직무를 분석하기로 하고, 연구회 내에 ‘직원문제위원회’를 설치하였다. 동 위원회는 그후 도서관의 직무를 면밀히 검토하여 “공공도서관 직무 구분표 2000년판”을 작성하였다. 동 위원회는 각 도서관별로 개최된 검토회와 제47회 전국대회를 통하여 동 구분표에 대하여 논의를 하였으며, 위원회 홈페이지에(http://www.jca.apc.org.tomonken) '공공도서관 직무 일람표 2000년판(안)‘을 게재하였다. 이에 우리 협회 ’도서관문화‘ 편집실에서는 도서관의 직무와 그 직무를 위해 어떤 지식과 경험이 필요한지가 설명되어 있는 이 ’도서관 직무 일람표‘가 우리나라 도서관의 운영과 사서의 전문성을 완성하는데 좋은 참고가 될 것으로 보여 동 위원회의 농의를 얻어 번역 게재하게 되었다.

• KLA journal
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• v.46 no.8 s.363
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• pp.76-76
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• 2005

• Journal of the Korean Society for information Management
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• v.28 no.1
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• pp.285-308
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• 2011

This study examines user satisfaction in public libraries nationwide. It analyzes service quality factors that affect user satisfaction of public library patrons and identify sub-factors of service quality that affect the overall user satisfaction. User satisfaction factors were developed to measure library satisfaction in all aspects of the library service. Six variables were identified, including volume of books, staff, programs, facilities, online services, and information availability. According to survey findings, general library satisfaction was strongly correlated with information availability, facilities, and staff. Relatively lower levels of satisfaction were identified in the areas of online services and programs. All six service quality factors were statistically significantly associated with user satisfaction, where information availability, facilities, and volume of books showed stronger associations than the other three factors.