• Proceedings of the Korean Society for Information Management Conference
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• 1995.08a
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• pp.135-138
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• 1995

도서관은 공공서비스 중에서도 강제적인 서비스가 아니고 임의적인 또는 생활의 질과 관련되는 서비스이기 때문에 서비스 수요는 접근용이성이나 주변환경 등의 영향을 받게 된다. 그러나 지금까지 우리나라의 공공도서관의 입지결정은 정책결정자의 의지나 경험이 크게 작용하여 이용자의 이용측면을 고려하지 않고 설립되었다. 본 연구는 공공도서관의 입지와 이용과의 관련성을 밝히기 위하여 이용자가 인지하는 접근용이성과 주변환경의 주관적 인지도를 측정하고 이용이 높은 도서관과 이용이 낮은 도서관간의 차이를 밝힘으로써 앞으로의 공공도서관의 입지선장에 유용한 자료를 제시하는 데 그 목적을 두었다.

• Journal of the Korean Society for Library and Information Science
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• v.36 no.2
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• pp.165-184
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• 2002

Recognizing user services as one of the most important and essential part in the public library, this study focuses on seeking for innovative ideas for the improvement of user services. Data analyses is based on the written survey submitted by public libraries throughout the nation. Questions related with user services are analyzed. and some influential factors in relation with the selection of superior libraries are compared with those of public libraries as a whole. Active library services for the users are revealed as the most important factor to be included in superior library group.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.3
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• pp.45-66
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• 2017

To resolve the problem that multicultural people in Korea suffer from difficulties especially with prejudice and discrimination, it is necessary to raise the cultural diversity in communities in Korea through cultivating multicultural awareness among non-multicultural people. In this vein, public libraries, as cultural exchange institutes, can affect multicultural awareness of the people. This study investigated how characteristics of public libraries and their local communities are related to the users' multicultural awareness. The study found that multicultural awareness of library users was significantly influenced by the characteristics of public libraries but not by the characteristics of communities. It is suggested that public libraries should consider cultural diversity on overall library services for their general users to support their multicultural awareness.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.1
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• pp.479-497
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• 2022

The present study aimed to examine how the quality of cultural program services, 'Libraries on the Road' influences users' satisfaction, quality of life, and loyalty to the cultural program services. Online surveys were conducted with users who had participated in 'Library on the Road' of public libraries, and collected 138 valid data. The study verified the hypotheses through structural equation model analysis. Findings of the study indicated that the higher the service quality of 'Library on the Road', the higher users' satisfaction. Users' satisfaction had positive effects on users' quality of life and loyalty to the services. The study extended the literature for the association between the service quality of a particular cultural program that public libraries had provided, users' satisfaction, quality of life, and loyalty to the cultural program.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.4
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• pp.135-156
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• 2019

The purpose of this study is to examine the influence of perceived relational benefits of senior library users on the relationship quality and intent to relationship continuity. This study was conducted 50+ public library users through the survey, and 185 subjects were analyzed. The results showed that relational benefits mediated by relationship quality affect intent to relationship continuity. Particularly, functional benefit among the relational benefits had a great effect on intent to relationship continuity, mediated by relationship quality. Commitment among relational quality had a great effect on intent to relationship continuity. These findings suggest marketing policy implications to develop service policy for senior library users.

• Journal of the Korean Society for information Management
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• v.25 no.1
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• pp.43-59
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• 2008

This study investigated the main user types of the reading programs which are provided by sixty-two public libraries during September, "the Month of Reading," in seven metropolitan cities, Seoul. Pusan, Daegu, Incheon, Daejeon, Gwangju and Ulsan. For the analysis, the data are collected from 622 programs of "the Month of Reading." The content analysis method was used to analyze data and find meanings from it. The findings show, there are a little differences in the priority order of the main user types among the seven metropolitan cities, however, the children and all ages of the public libraries in seven metropolitan cities are identified as the main user types of the libraries.

• Proceedings of the Korean Society for Information Management Conference
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• 2012.08a
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• pp.41-44
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• 2012

최근 도서관에서는 실업률 증가와 지역사회 정신보건 문제 등 총체적인 사회적 현상과 맞물려서 도서관 서비스에 불만을 품거나 이상행동을 하는 이용자들이 도서관으로 유입되면서 많은 문제행동을 일으키고 있다. 일부 이용자의 문제행동은 다른 이용자의 이용만족에 있어서 가장 중요한 역할을 하는 도서관직원에게 부정적 영향을 미치고, 이는 결국 서비스의 불만족과 이로 인한 도서관 조직에 악영향을 끼치며 전반적인 도서관 서비스의 질적 저하를 유발하는 중요한 요인으로 작용하고 있다. 본 연구는 도서관서비스에 대한 이용자 만족도를 제고하고, 친절하고 품위 있는 공공서비스 문화의 선진화를 촉진하기 위여 국가 및 공공도서관 직원을 대상으로 도서관 응대서비스 문제점 및 문제이용자 현황과 응대서비스 매뉴얼 개발에 관련된 요구사항을 분석하여 일반이용자 및 문제이용자 응대서비스 매뉴얼을 개발하였다.

• Journal of Korean Library and Information Science Society
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• v.48 no.1
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• pp.319-344
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• 2017

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

• Journal of Korean Library and Information Science Society
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• v.39 no.2
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• pp.355-373
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• 2008

The purpose of this study is to find out user's information needs in public libraries based on websites. The data were collected from the user's plaza in public libraries websites. To identify the user's information needs, the works in the public libraries including acquisition, information services, circulation, digital library, reading room, reference services were analyzed.

• Journal of Korean Library and Information Science Society
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• v.41 no.4
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• pp.269-293
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• 2010

Opening university library doors to the community is essential to meeting their demands and it is also the duty of university libraries. Since opening doors of university libraries have become more and more significant, this study analysed the conditions of the university libraries that have the open-door policy to external users and carried out an analysis of problems caused by the open-door policy. The following alternatives were suggested : the introduction of the membership system about the external users, the role division of university library and local public libraries, reinforcement of external library user education, and access management about external users.