• Journal of the Korean Association of Geographic Information Studies
• /
• v.3 no.4
• /
• pp.50-62
• /
• 2000

From the perspective of client-oriented administration, the study introduces the basic structure of Urban Inormation System (UIS) and examines problems and new strategies of UIS in Korean local governments. The study selects five metropolitan cities for a case study. According to this case study, UIS in Korea are focused on AM/FM and internally used only by practitioners. No government surveyed what their citizens want to get from UIS. To solve these problems, the study proposes developing strategies for client-oriented UIS as follows. First, local governments could use policy delphi technique to sum up the citizens' needs on UIS. Second, they need to pay more attention to the diversity and transmutability of administration zone and consider the importance of the connection between administration zone and attribute data collected on them. Third, UIS needs to keep a balance between AM/FM and living GIS. Fourth, internet UIS needs to be constructed which enables citizens' access to UIS more easily. Finally, GIS education and client-oriented administrative education need to be combined to improve government employees' mind for UIS.

• The Journal of the Korea Contents Association
• /
• v.15 no.8
• /
• pp.209-217
• /
• 2015

Main purpose of this study is to investigate the effect of the self core evaluation of local public officials on the customer-oriented public service provision. Structural Equation Model was applied to analyze the relationship between self core evaluation and customer oriented public service attitude. From theoretic point, establishing the relationship between psychological concept(self core evaluation) and attitude is contribution to existing literature in this area. Positive structural relationships between self core evaluation and customer-oriented attitude was confirmed from empirical analysis. While variable job engagement took intermediating role between self core evaluation and customer-oriented attitude. The result implies that organizational psychological approach might be a more effective policy measure to improve citizen's satisfaction for public services. For a extended periods, Korean government introduced various institutional arrangements to improve the customer satisfaction for public service. Hoever, the result was not satisfactory. The result of this study suggest psychological approach to improve public service customer satisfaction.

• Proceedings of the Korea Society for Industrial Systems Conference
• /
• 2008.10b
• /
• pp.54-61
• /
• 2008

거버넌스가 1990년대 이후 나타난 새로운 국정운영의 방식이라면, 디지털 행정은 21세기 지식기반행정의 핵심 수단이고 오늘날 정부개혁의 지향점이다. IT의 발달은 네트워크, DB등에 의해 정보수집, 이용, 관리, 배분 비용을 최소화하고 행정기관은 동일 정보를 각 기관마다 다시 반복 입력하는 불필요한 시간, 인력, 장비 이용을 줄임으로써, 또 고객은 그 대가로 대기시간, 행정의 생산성, 서비스의 질, 만족을 얻을 수 있어 공유에 따른 문제를 일시에 해결한다. 본 연구는 거버넌스 관점을 중심으로 행정정보공유의 의미와 행정서비스 제고방안을 분석한다.

• The Journal of the Korea Contents Association
• /
• v.14 no.11
• /
• pp.713-721
• /
• 2014

Main purpose of this study is to investigate the effect of the self-leadership of local public officials on the customer-oriented public service provision. Structural Equation Model was applied to analyze the relationship between self leadership and customer oriented public service attitude. Positive structural relationships between self-leadership and customer-oriented attitude was confirmed from empirical analysis. While variable job-satisfaction took intermediating role between self-leadership and customer-oriented attitude. The result implies that behavioral approach might be a more effective policy measure to improve citizen's satisfaction for public services. For a extended periods, Korean government introduced various institutional arrangements to improve the customer satisfaction for public service. However, the result was not satisfactory. The result of this study suggest behavioral approach to improve public service customer satisfaction.

• 한국디지털정책학회:학술대회논문집
• /
• 2006.06a
• /
• pp.183-190
• /
• 2006

본 논문에서는 지방행정혁신의 모델이 될 만한 외국기업 GE의 혁신 사례를 살펴보고, 충북도청에서 추진하는 브랜드사업에 GE 혁신 사례의 적용가능성을 제시하고자 한다. 기업과는 달리 행정기관은 비영리적 기관임에도 불구하고 운영 면에서 두 유형의 조직은 점차 비슷한 성격을 띄어가고 있는 데, 이러한 현상은 공히 고객 중심적 사고방식을 지향하고, 요즈음 CEO형 단체장이 각광을 받으며, 행정기관들도 점차 효과성/효율성을 중시하는 점 등에서 살펴볼 수 있겠다. 이러한 현상들이 행정혁신의 배경이 됨을 고려해 볼 때, 행정기관들은 이미 수백 년간 혁신을 추구해온 기업들로부터 많은 것을 배우고 참고할 수 있을 것으로 보인다.

• 방재와보험
• /
• s.146
• /
• pp.56-57
• /
• 2012

이번 호에서는 광주 시민에게 편리한 최상의 행정서비스를 제공하는 "정부광주합동청사"에 방문하여 박회록 기술팀장을 만나보았다. 현재 정부청사는 정부서울청사, 정부과천청사, 정부대전청사 및 정부지방합동청사(광주, 제주, 춘천, 대구)로 분류되며, 정부세종청사 및 정부마산합동청사는 건축 중에 있다. 정부광주합동청사는 광주지역에 산재되어 있는 국가기관 청사를 한곳에 모아 지역 주민에게 종합적인 행정서비스를 신속하게 제공하기 위하여 2008년 12월에 준공되었고 현재 광주지방국세청 등 13개 특별행정기관이 입주해 있으며, 대민행정 One-Stop Service 확대는 물론 청사의 통합관리로 인력 및 예산절감 등 국유재산 활용도를 크게 높이고 있다.

• Journal of Korean Library and Information Science Society
• /
• v.35 no.3
• /
• pp.321-339
• /
• 2004

The basis of public libraries as a service organization dependes on the customer's needs and expectation. Recently, public libraries have faced an existence crisis attacked from the development of Internet and the various cultural programs of other organizations. Thus, public libraries required continuos effort in order to get the existence necessity from community and customers. This paper investigates and compares with the public Service Charter provided a customer oriented public service, public library evaluation indexes by the Ministry of Culture & Tourism Gyeonggi Province, and a public satisfaction survey by Seoul Metropolitan. Thus this paper can provide the basis materials fur future public library evaluation.

• Journal of Korean Academy of Nursing Administration
• /
• v.18 no.1
• /
• pp.56-66
• /
• 2012

Purpose: This study was conducted to compare internal marketing, job satisfaction and customer orientation between nurses in small-medium hospitals and nurses in general hospitals. Method: The participants were 470 nurses were working in 8 small-medium hospitals and 5 general hospitals. Data were collected with structured questionnaires in July, 2010, and analyzed using descriptive statistics, ${\chi}^2$-test, MANCOVA, t-test, One-way ANOVA, and Scheffe test with PASW (SPSS) 18.0 program. Results: There was no significant difference between small-medium hospital nurses and general hospital nurses in internal marketing and customer orientation. But nurses in small-medium hospitals had higher levels of job satisfaction than general hospital nurses. Conclusions: These findings demonstrate the necessity of developing programs that will help to improve job satisfaction in nurses.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 1999.11a
• /
• pp.37-42
• /
• 1999

This paper was studied on change for Marine Administration of telecommunications. Analysis method was studied of Policy Delphi. The three kinds of telecommunications network influence on Marine administration is National Information Infrastructure Network, Integrated Services Digital Network and Local Area Network. The five kinds of telecommunications service influence on Marine administration is Telecommuting Service, Electronic Approval Service, Teleconference Service, Electronic Data Interchange Service, and Internet Service. The results of this as follow: First, all Marine agency must be innovation. Second, Marine Administration must be use Telecommunications. Marine Administration must be for customer.

• Proceedings of the KAIS Fall Conference
• /
• 2012.05a
• /
• pp.17-18
• /
• 2012

본 연구는 병원을 이용하는 외래환자들의 불만족요인과 만족요인들을 조사하여 보다 높은 고객만족 경영을 위한 기초자료를 제시하고자 하였다. 연구대상은 대전에 소재하는 일개의 종합병원 외래환자를 대상으로 2011년 10월 24일 1일간 설문조사를 실시하였다. 자료 수집은 총 160부의 설문지를 배포하여 144부를 통계분석자료로 이용하였다. 연구결과 행정지원부문의 특성 중 전반적 만족도와 타인추천 의향에 대하여 가장 많은 영향을 미치는 요인은 접수 수납 절차의 신속 간편성인 편리성으로 나타났으며 검사실 외래 진료대기실의 쾌적성도 공통으로 영향을 주는 것으로 나타났다. 이상과 같은 결과 고객을 만족시킬 수 있는 고객지향적 병원경영시스템을 구축 운영한다면 병원의 경쟁력은 향상되고 병원의 지속가능성은 높아질 것이며 고객만족경영이라는 경영목표도 달성될 수 있을 것이라 사료된다.