• Title/Summary/Keyword: 결제서비스

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A Study on Recognition of Mobile Simple Payment Service for Korean Youth (우리나라 청소년들의 모바일 간편 결제서비스 인식에 관한 연구)

  • Kim, Hyo-Kyung;Moon, Jae-Young
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2020.07a
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    • pp.191-192
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    • 2020
  • 모바일 결제는 모바일 거래 성공에 중요한 역할을 하고 있는 요소이다. 모바일 간편 결제란 일반적으로 재화, 서비스 이용에 연관된 결제를 모바일 단말기로 처리하는 것을 말하는데. 모바일 폰의 높은 보급률과 사용자의 편리하고 즉각적인 결제에 대한 니즈에 의해 모바일 결제는 금전적 거래를 성사하는데 중요한 채널로 인식되고 있다. 모바일 간편결제 시장이 급성장세를 보이면서 카드를 갖다 대거나 인증만으로 결제하는 세상이 빠르게 확대되고 있다. 스마트폰 제조사를 비롯해 플랫폼 및 유통업체, 결제시장의 전통 강자인 각 금융사에 이르기까지 간편결제 시장의 주도권을 놓치지 않기 위한 경쟁도 더욱 달아오를 것으로 전망 된다. 그럼에도 불구하고 미래의 잠재적 주요고객이면서 현재 사용하고 있는 청소년들에 대한 모바일 간편 결제 서비스 이용현황에 대한 연구는 아직 미흡하다. 청소년들이 모바일 간편 결제에 대해 어떻게 생각하고 있는지 확인해 보고자 한다.

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Critical Success Factor of Noble Payment System: Multiple Case Studies (새로운 결제서비스의 성공요인: 다중사례연구)

  • Park, Arum;Lee, Kyoung Jun
    • Journal of Intelligence and Information Systems
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    • v.20 no.4
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    • pp.59-87
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    • 2014
  • In MIS field, the researches on payment services are focused on adoption factors of payment service using behavior theories such as TRA(Theory of Reasoned Action), TAM(Technology Acceptance Model), and TPB (Theory of Planned Behavior). The previous researches presented various adoption factors according to types of payment service, nations, culture and so on even though adoption factors of identical payment service were presented differently by researchers. The payment service industry relatively has strong path dependency to the existing payment methods so that the research results on the identical payment service are different due to payment culture of nation. This paper aims to suggest a successful adoption factor of noble payment service regardless of nation's culture and characteristics of payment and prove it. In previous researches, common adoption factors of payment service are convenience, ease of use, security, convenience, speed etc. But real cases prove the fact that adoption factors that the previous researches present are not always critical to success to penetrate a market. For example, PayByPhone, NFC based parking payment service, successfully has penetrated to early market and grown. In contrast, Google Wallet service failed to be adopted to users despite NFC based payment method which provides convenience, security, ease of use. As shown in upper case, there remains an unexplained aspect. Therefore, the present research question emerged from the question: "What is the more essential and fundamental factor that should takes precedence over factors such as provides convenience, security, ease of use for successful penetration to market". With these cases, this paper analyzes four cases predicted on the following hypothesis and demonstrates it. "To successfully penetrate a market and sustainably grow, new payment service should find non-customer of the existing payment service and provide noble payment method so that they can use payment method". We give plausible explanations for the hypothesis using multiple case studies. Diners club, Danal, PayPal, Square were selected as a typical and successful cases in each category of payment service. The discussion on cases is primarily non-customer analysis that noble payment service targets on to find the most crucial factor in the early market, we does not attempt to consider factors for business growth. We clarified three-tier non-customer of the payment method that new payment service targets on and elaborated how new payment service satisfy them. In case of credit card, this payment service target first tier of non-customer who can't pay for because they don't have any cash temporarily but they have regular income. So credit card provides an opportunity which they can do economic activities by delaying the date of payment. In a result of wireless phone payment's case study, this service targets on second of non-customer who can't use online payment because they concern about security or have to take a complex process and learn how to use online payment method. Therefore, wireless phone payment provides very convenient payment method. Especially, it made group of young pay for a little money without a credit card. Case study result of PayPal, online payment service, shows that it targets on second tier of non-customer who reject to use online payment service because of concern about sensitive information leaks such as passwords and credit card details. Accordingly, PayPal service allows users to pay online without a provision of sensitive information. Final Square case result, Mobile POS -based payment service, also shows that it targets on second tier of non-customer who can't individually transact offline because of cash's shortness. Hence, Square provides dongle which function as POS by putting dongle in earphone terminal. As a result, four cases made non-customer their customer so that they could penetrate early market and had been extended their market share. Consequently, all cases supported the hypothesis and it is highly probable according to 'analytic generation' that case study methodology suggests. We present for judging the quality of research designs the following. Construct validity, internal validity, external validity, reliability are common to all social science methods, these have been summarized in numerous textbooks(Yin, 2014). In case study methodology, these also have served as a framework for assessing a large group of case studies (Gibbert, Ruigrok & Wicki, 2008). Construct validity is to identify correct operational measures for the concepts being studied. To satisfy construct validity, we use multiple sources of evidence such as the academic journals, magazine and articles etc. Internal validity is to seek to establish a causal relationship, whereby certain conditions are believed to lead to other conditions, as distinguished from spurious relationships. To satisfy internal validity, we do explanation building through four cases analysis. External validity is to define the domain to which a study's findings can be generalized. To satisfy this, replication logic in multiple case studies is used. Reliability is to demonstrate that the operations of a study -such as the data collection procedures- can be repeated, with the same results. To satisfy this, we use case study protocol. In Korea, the competition among stakeholders over mobile payment industry is intensifying. Not only main three Telecom Companies but also Smartphone companies and service provider like KakaoTalk announced that they would enter into mobile payment industry. Mobile payment industry is getting competitive. But it doesn't still have momentum effect notwithstanding positive presumptions that will grow very fast. Mobile payment services are categorized into various technology based payment service such as IC mobile card and Application payment service of cloud based, NFC, sound wave, BLE(Bluetooth Low Energy), Biometric recognition technology etc. Especially, mobile payment service is discontinuous innovations that users should change their behavior and noble infrastructure should be installed. These require users to learn how to use it and cause infra-installation cost to shopkeepers. Additionally, payment industry has the strong path dependency. In spite of these obstacles, mobile payment service which should provide dramatically improved value as a products and service of discontinuous innovations is focusing on convenience and security, convenience and so on. We suggest the following to success mobile payment service. First, non-customers of the existing payment service need to be identified. Second, needs of them should be taken. Then, noble payment service provides non-customer who can't pay by the previous payment method to payment method. In conclusion, mobile payment service can create new market and will result in extension of payment market.

A Study on Reuse Intention of the Easy Payment Service (간편 결제서비스 재사용의도에 관한 연구)

  • Kim, Jun-Woo;Nam, Jung-Ki;Jeon, Dong-Jin
    • Journal of Digital Convergence
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    • v.16 no.11
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    • pp.303-312
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    • 2018
  • The purpose of this study is to design the easy payment service research model and to find the influencing effect on the intention for the reuse of easy payment service by analysing the factors such as the social influence, the promotion condition, the security and the convenience as UTAUT model has. Also the research model employs the trust and the user satisfaction as parameters. The result shows that even though people feel the trust due to the convenience by the social influence, it has a negative influence on the user satisfaction if the risk recognized in the easy payment service and the weakness in the security are anticipated. The results of this study are academically meaningful as they established the research model for the easy payment service and the theoretical basis of the easy payment service area; they have provided the various practical implications.

A study of consumer's innovativeness and the trust in other domain affecting the intention to use mobile payment services (소비자 혁신성과 이전 서비스에 대한 신뢰에 따른 모바일결제 사용의도에 관한 연구)

  • Jung, Seung-Min
    • Management & Information Systems Review
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    • v.36 no.2
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    • pp.113-132
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    • 2017
  • This research focuses on the effect of consumer's innovativeness and the trust in other domain affecting the intention to use mobile payment services. The result of this paper reveals that consumer's innovativeness has both a direct impact on the intention to use mobile payment services and a indirect impact. Relative advantage and image play a mediating role between consumer's innovativeness and the intention to use mobile payment services. Moreover, the study reveals that the trust in other domain not only directly affects on the intention to use mobile payment services but also indirectly affects by mediating relative advantage, image, and perceived risk. This study indicated that a customer's established trust in other domain influences his or her trust in mobile payment services. Electronic payment service providers should consider that the trust-building process encompasses other domain as well as mobile relationships. And electronic payment firms should do their best to reduce customers' perceptions of risk.

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NTRU Based Zero Knowledge Proof Scheme For NFC Mobile Payment Information Protection (NFC 모바일 결제정보보호를 위한 NTRU기반 영지식 증명 기법)

  • Park, Sung-Wook;Lee, Hae-Kag;Lee, Im-Young
    • Proceedings of the Korea Multimedia Society Conference
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    • 2012.05a
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    • pp.63-66
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    • 2012
  • 최근 스마트 기기는 결제, 할인쿠폰 등 각종 기능을 제공하는 수단으로 진화되면서 통신과 금융이 융합된 모바일 NFC 서비스의 시장이 급성장할 것으로 전망되고 있다. 특히 모바일 NFC 결제 서비스 시장의 활성화가 예상됨에 따라 모바일 NFC 결제 서비스는 국내 외적으로 널리 주목받고 있다. 하지만 이에 따른 NFC 기술 활용 증가로 개인정보 이용이 늘면서 침해요소 또한 증가하고 있다. 최근 한국인터넷진흥원에서 발표한 "NFC 개인정보보호 대책 최종보고서"에 따르면 개인정보 암호화를 부분적으로 미지원하거나 불필요한 개인정보의 과도한 수집 및 저장 등이 문제점으로 제기되었으며 Google사의 Google Wallet 서비스의 개인정보 유출 사고 또한 이러한 문제점을 뒷받침하는 근거가 되고 있다. 본 논문에서는 기존의 NFC 모바일 결제 서비스 상에서 결제정보를 이용한 결제 기술의 위협을 분석하고 결제정보를 직접적으로 사용하지 않고 결제자를 증명할 수 있는 NTRU기반 영지식 증명 기법을 제안한다.

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Current Trends and Standardizations of M-Payment in Korea (모바일 지급결제의 시장 현황 및 표준화 동향)

  • Cho, J.M.;Kim, S.H.;Moon, K.Y.;Jang, J.S.;Sohn, S.W.
    • Electronics and Telecommunications Trends
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    • v.20 no.1 s.91
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    • pp.33-42
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    • 2005
  • 모바일 지급결제 서비스는 개인이 휴대전화나 PDA 등 이동통신기기를 사용하여 자금이체나 상거래 대금의 결제 등에 이용하는 서비스를 말한다. 1990년대 후반부터 선을 보인 모바일 지급결제 서비스는 현재 최신의 IT 기술과 접목되어 다양한 환경에서 다종의 지급결제 방식으로 서비스되고 있는 추세에 있다. 그러나 모바일 지급결제 서비스 사업자가 시작 단계에서 호환성 문제를 고려하지 않고 서비스를 개시하여 사용자의 편의성과 투자 효율성을 높이기 위해 필요한 모바일 지급결제 표준화 과정에서 어려움을 겪고 있다. 본 고에서는 모바일 지급결제의 정의 및 분류, 국내외 시장현황, 그리고 표준화 대상이되는 핵심기술들과 표준화 동향에 대해 살펴보고자 한다.

Factors Affecting the User Resistance to Mobile Easy Payment Services (간편결제서비스 수용저항에 영향을 미치는 요인)

  • Kim, Soo-Hyun
    • The Journal of the Korea Contents Association
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    • v.19 no.9
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    • pp.254-261
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    • 2019
  • Electronic payment is a very crucial function in electronic commerce. As electronic commercial transactions develop on a mobile basis, a variety of electronic payment services that can be conveniently used are appearing. In particular, mobile easy payment services improve the user's convenience of payment and give a positive effect on activating online transactions. In this study we investigate empirically the factors influencing the user resistance to mobile easy payment services. Especially, we compares the main acceptance factors of the mobile easy payment services with the main acceptance resistance factors of the services. By doing that, we derive the implications that could contribute to the vitalizations of the mobile easy payment service market. The research model includes "perceived risk" as a main acceptance resistance factor, and "easy of use" and "usefulness" as the main acceptance factors. The relationship among these three factors, "use conflict", and "user resistance" is expressed in the model. We analyze the model by Structural Equation Model. The results proves that all the research hypotheses are adopted except for the impact of "ease of use" on "use conflict", and that users of mobile easy payment services think of "usefulness" more important than "risk".

A Study on the Promotion of Mobile Easy Payment Services in the Fintech Era (핀테크 모바일 간편결제 서비스 활성화 방안)

  • Cho, Eun-Young;Kim, Hee-Woong
    • Informatization Policy
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    • v.22 no.4
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    • pp.22-44
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    • 2015
  • With the growing interest being reflected in the FinTech industry, much attention has been paid to mobile easy payment services as well. In the era of mobile commerce, the core advantage of using mobile easy payment services(simplifying complex payment procedures and thus facilitating user convenience and reducing the chance of giving up payment) are being more emphasized. Mobile easy payment service market not only includes mobile easy payment service providers but also users, non-users, affiliates, banks, and credit card companies as main stakeholders. Exploring those stakeholders is thus important to thoroughly understand such market. However, extant literature on mobile easy payment services mostly focuses on examining adoption intention of users or non-users. This study, an exploratory research based on interviews, thus aims to extract driving as well as inhibiting factors of mobile easy payment service use from six different perspectives (i.e., social platform, bank, credit card company, affiliate, user, and non-user) and analyze a sequence of cause and effect for each factor. For this, the causal loop diagram was developed to deduce key issues and propose an alternative. Theoretical and practical implications of this study will also be discussed.

이동통신 단말기를 이용한 모바일 계좌 결제 서비스 Platform 고찰

  • Lee, Kil-Su;Shim, Ei-Seob;Ahn, Sang-Moon;Kim, Hee-Dong
    • 한국정보통신설비학회:학술대회논문집
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    • 2005.08a
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    • pp.333-337
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    • 2005
  • 본 논문은 이동통신 단말기(휴대폰)을 이용한 금융권의 모바일 계좌결제 서비스 플랫폼에 관한 것으로서 더 상세하게는 실명 인증된 이동통신 단말기 번호와 주요 거래은행의 계좌를 연계하여 등록하고 등록된 이동통신 단말기를 이용하여 전기요금, 가스요금 등의 지로 공과금과 홈쇼핑 구매 대금, 유무선 온라인 이용 및 구매 대금과 같은 각종 결제 요청 금액의 청구 내역을 이동통신 URL 단문 메세지 서비스(Call Back URL SMS)를 통하여 통보받고 그 청구내역을 이동통신 단말기를 통해 바로 조회하고 이용자의 선택에 따라 해당 결제요청 금액을 이동통신 단말기를 통해 이용자 및 거래처의 계좌번호 입력 없이 바로 언제 어디서나 편리하게 계좌결제 처리할 수 있도록 함으로써 각종 결제요청 금액의 납부 편의성과 이동통신 단말기의 기능성 향상을 달성하고 나아가 산업 관련업체(은행, 이동통신사, 결제청구기관)의 대고객 서비스의 향상 및 비용 절감을 도모할 수 있도록 한 이동 통신 단말기를 이용한 계좌결제방법 및 시스템에 관한 것이다.

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An Empirical Study of Switching Intention Toward Mobile Payment Service by Switching Benefit and Switching Cost (전환혜택 및 전환비용에 따른 모바일 결제서비스 전환의도 연구)

  • Kim, Seokhun;Lee, Sae-Bom;Lee, Joon-Young;Moon, Jae-Young
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2017.07a
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    • pp.174-175
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    • 2017
  • 본 논문에서는 기존 결제서비스에서 모바일 결제서비스로의 전환의도에 영향을 미치는 요인을 살펴보고자 한다. 2요인 이론(Two-factor theory)을 기반으로 전환을 가능하게 하는 요인과 전환을 억제하는 요인으로 구분하였으며, 기대된 전환혜택과 기대된 전환비용에 어떠한 영향을 미치는지 파악하고자 한다. 또한 전환혜택과 전환비용을 매개로 전환의도에 미치는 영향까지 확인하고자 한다. 스마트폰과 신용카드 또는 체크카드 사용자를 대상으로 조사를 실시하였고, 연구가설에 대한 유의성을 검증하기 위해서 구조방정식 모형을 사용하여 Smart PLS 3.0으로 분석하였다. 연구결과, 세 개의 가설이 기각되었으며, 총 4개의 가설이 채택되었다. 본 연구는 모바일 결제서비스에 대한 수용의도를 연구한 기존연구들과는 다르게 기존 서비스에서 새로운 정보기술이나 서비스로의 전환의도에 관해 연구하였다는 점에서 의의가 있다.

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