• Journal of Service Research and Studies
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• v.8 no.2
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• pp.67-76
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• 2018

Service quality research has been the subject of service studies for many years. This study is an exploratory study to improve the service quality measurement factor, and the research has been carried out reflecting the nature of the service; relationship quality, interactivity, horizontality, and harmony. Also, among the developed service quality measurement factors, the research model is reconstructed considering the major factors such as environmental quality, result quality, and convenience quality. Relationality and interactivity redesigned the quality factor, which is called interactive quality. The redesigned service quality factors consisted of interaction quality, result quality, environmental quality, convenience quality, harmonious quality, and horizontal quality. Experimental group evaluation was conducted on the quality factors and 18 measurement items were derived. A questionnaire was conducted to verify the validity of the 18 items. As a result of the questionnaire analysis, 6 factors and 15 items among the 18 items of service quality measurement factor were found valid. The six factors for the service quality measurement presented in this study are the results of the early stage research, but they can be used to improve the service quality factor in the future. However, this is significant because it reflects the characteristics of services that are consistent with the service economy. In particular, the horizontal quality and harmony quality factors are new factors not mentioned in the previous studies and need to be verified through further detailed studies. Further research is needed to improve the service quality measurement factors reflecting the nature of services and the characteristics of new services.

• Industry Promotion Research
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• v.8 no.1
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• pp.1-10
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• 2023

In this study, a formula (EJ-F101) was prepared to develop a raw material for acne-prone skin improvement using wheat germ extract, and a clinical trial cream was prepared and clinical trials were conducted. As a result of the analysis, when comparing before and after using the product, both the test group and the control group showed significant improvement effects in terms of open comedones, occluded comedones, papules, sebum and oil content in the facial region at 4 weeks after product use, compared to the control group in the test group which showed a more significant improvement effect. As a result of the survey on the efficacy of the product, most items showed higher positive answers in the test product compared to the control product four weeks after the use of the product, and about 43-81% of the study subjects answered positively in the test product, except for the "open surface" item. In addition, for all items related to the usability of the product, about 14-86% of the test group and 38-90% of the control group answered positively at the time point 4 weeks after using the product. As a result of skin safety evaluation, no adverse skin reactions were observed in all subjects of this study. Based on the above results, it is considered that the cream using wheat germ extract is suitable for use on acne-prone skin(non comedogenicity).

• 한국HCI학회:학술대회논문집
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• 2008.02b
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• pp.310-316
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• 2008

This theory focuses on the Enterprise Portal and researches and analyzes the user requirement on as-is system. The UI Checklist Matrix is made based on the result of user analysis and evaluation of checklist. The horizontal axis of the Matrix is composed of 6 results(Layout, Navigation, Information, Function, Visibility and Interaction) of user requirement analysis. The vertical axis of the Matrix is composed of 10 subjects, Learnability, Efficiency, Accuracy, Accessibility, Consistency, Agility, Convergence, Personalization, Technology, and Standardization. At the point of vertical and horizontal items meet, indicates the graded of importance and defines a details item. The Guideline in which Matrix is reflected is set and according to the guideline, designing the business screen and assessing the Matrix.

• Journal of the Korea Society of Computer and Information
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• v.26 no.10
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• pp.185-198
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• 2021

With the development of Internet technology, because traditional recommendation algorithms cannot learn the in-depth characteristics of users or items, this paper proposed a recommendation algorithm based on the AMITI(attention mechanism and improved TF-IDF) to solve this problem. By introducing the two-layer attention mechanism into the CNN, the feature extraction ability of the CNN is improved, and different preference weights are assigned to item features, recommendations that are more in line with user preferences are achieved. When recommending items to target users, the scoring data and item type data are combined with TF-IDF to complete the grouping of the recommendation results. In this paper, the experimental results on the MovieLens-1M data set show that the AMITI algorithm improves the accuracy of recommendation to a certain extent and enhances the orderliness and selectivity of presentation methods.

• Proceedings of the Korean Society of Computer Information Conference
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• 2017.07a
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• pp.178-179
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• 2017

우리나라의 최대 철강회사인 포스코는 2005년부터 품질개선을 위해서 포스코 자체의 혁신방법론인 QSS+(Quick Six Sigma)을 개발하여 실시하고 있다. QSS+는 회사 전체 직원이 개선 실천 학습을 하고, 지속적인 낭비제거를 통해 부가가치를 창출하는 활동으로 '일상개선 활동, 과제 활동, 솔선/격려활동, 인재양성' 4개의 축으로 운영되고 있다. 또한 QSS+는 오랜 시간에 걸쳐 정착되어 정부 기관, 기업, 그룹사, 외주파트너사, 공급사 및 다양한 분야에서 우수 혁신 활동 사례로 벤치마킹을 실시하고 있다. 매년 현장에서 활동하는 포스코 QSS+ 현 수준을 정확히 판단하고 향후 방향성을 제시하는 QSS+ 충실도 평가 기준을 개선하기 위하여 AHP 분석 방법을 통해 평가 항목을 분석하고 현장이 반영된 'QSS+ 평가 기준'을 제시하고자 한다.

• Journal of the Korean Society of Food Science and Nutrition
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• v.40 no.8
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• pp.1172-1178
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• 2011

The purpose of this study was to investigate the status of a school foodservice menu evaluation and the perception of the school's dietitian on menu evaluation. Questionnaires were distributed to 448 school dietitians with an official letter, and a total of 292 responses were used for analysis. More than 90% of the respondents stated that a menu evaluation for the school foodservice was necessary. The major barriers to menu evaluation were "excessive workload" and a "lack of know-how", and the expected benefits were "increased satisfaction of customers" and "increased foodservice efficiency". The menu evaluation for "student preferences", "health improvement", and "ease of quality management" categories were performed in more than 45% of schools. The proportion of subjects who answered that "customer satisfaction" and "increased efficiency of foodservice" were expected benefits of menu evaluation were significantly higher in the menu evaluation group (p<0.05).

• Journal of the Society of Disaster Information
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• v.16 no.1
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• pp.10-20
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• 2020

Purpose: Analyze the results of on-site inspection of the tunnel structure maintenance management monitoring and suggest improvement plans. Method: We investigate and analyze the problems of various items on maintenance monitoring of tunnel structure of 14 subway lines of Seoul subway in downtown area. Result: The maintenance monitoring items, measurement quantity and installation location are classified into open tunnel and excavation tunnel and improvement plans are suggested respectively. Various durability criteria of the measuring instruments were examined, and durability confirmation method suggested improvement measures such as approval, inspection, inspection and testing, calibration of monitoring sensors. Conclusion: Applying the improvement measures of the tunnel structure maintenance monitoring to the construction site will increase the efficiency of the maintenance monitoring and contribute to the development of construction monitoring technology.

• The Journal of Society for e-Business Studies
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• v.23 no.3
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• pp.129-143
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• 2018

Recently, the use of digital media such as computers and smart devices has been rapidly increasing, The vast and diverse information contained in the warrant of the investigating agency also includes the one irrelevant to the crime. Therefore, when confiscating the information, the basic rights, defense rights and privacy invasion of the person to be seized have been the center of criticism. Although the investigation agency guarantees the right to participate, it does not have specific guidelines, so they are various by the contexts and environments. In this process, the abuse of the participation right is detrimental to the speed and integrity of the investigation, and there is a side effect that the digital evidence might be destroyed by remote initialization. In this study, we conducted surveys of digital evidence analysts across the country based on four domains and thirty measurement items for enabling environment for participation in information storage media export and digital evidence search process. The difference between the level of importance and the performance was analyzed by the IPA matrix based on process, location, people, and technology dimensions. Seven items belonging to "concentrate here" area are one process-related, three location-related, and three people-related items. This study is meaningful to be a basis for establishing the proper policies and strategies for ensuring participation right, as well as for minimizing the side effects.

• Proceedings of the Korea Water Resources Association Conference
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• 2023.05a
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• pp.467-467
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• 2023

강우에 의해 발생하는 비점오염물질의 수질 데이터가 충분하지 않아 비점오염원이 문제가 되고 있는 유역의 수질개선을 위한 대책마련이 어려운 실정이다. 기존에 환경부에서 운영하고 있는 자동측정망은 1시간 간격으로 데이터를 축적하고 있으나, 비점오염원이 문제가 되는 유역에 설치되어 있지 않거나 수온, DO, pH 등 현장항목만을 측정하고 있어 하천의 수질오염을 대표할 수 있는 T-P나 SS 등의 수질분석 항목의 부재하다. 이로인해 유역의 수질개선 대책을 수립하기 위한 오염원의 현황을 파악하기 어려운 실정이다. 따라서, 본 연구에서는 비점오염원관리지역 중 골지천 유역을 대상으로 수질항목별 상관성을 분석하고, 실측자료를 기반으로 DT, MLP, SVM, RF, GB, XGB 등의 머신러닝 기법을 통해 수질 예측 가능성을 연구하였다. 상관관계 분석결과 입력변수인 탁도 항목이 예측 수질과 뚜렷한 상관관계를 보이는 것으로 나타났으나, 그 외 항목에서는 약한 상관관계를 보이거나 상관관계가 없는 것으로 나타났다. 머신러닝 기법을 활용한 수질 예측 분석 결과, 검무교와 태봉2교, 제1여량교는 RF 기법에서 결정계수(R²) 0.57~0.86, RMSE 16.49~175.60으로 예측성이 우수한 것으로 나타났다. 관말교는 SVM 기법에서 R² 0.65, RMSE 57.69로, 송계교는 XGB 기법에서 R² 0.74, RMSE 282.86으로 가장 예측성이 우수한 것으로 나타났다. 분석결과와 같이 머신러닝 기법을 활용한 수질 예측은 가능하나, 예측성이 우수한 머신러닝 기법의 R² 비교 결과, 유역면적이 큰 제1여량교와 작은 관말교에서 0.57과 0.65로 다른 지점에 비해 낮은 것으로 나타났다. RMSE 비교 결과, 상류 산간지역에 발생한 국지성 호우의 영향으로 흙탕물이 가장 자주 발생하는 태봉2교 지점과 우선관리지역이 합류되는 송계교 지점에서 175.60과 282.86으로 예측값과 실측값의 오차가 큰 것으로 나타났다. 연구결과와 같이 하천 수질을 예측하기 위해서는 유역면적 혹은 유역특성과 관련한 기초자료를 추가로 적용하여 머신러닝 기법을 적용 해야할 것으로 판단된다. 또한, 본 연구에서 예측한 수질 항목 이외에 입력변수를 추가로 확보하여 수질의 예측 가능성을 검토해야 할 것으로 보여진다.

• Journal of Service Research and Studies
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• v.11 no.1
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• pp.45-58
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• 2021

Requirements engineering can be seen as proceeding with various processes and activities such as extraction, analysis, specification, management, and verification without temporal and spatial constraints in the development environment of information systems that are becoming large and decentralized. Developing requirements well and conducting continuous evaluation and management is the shortcut to success in project management, and it is recognized as a very important matter in relation to requirements in the information system audit. When we conduct information system audit and conducting projects subject to audit, we need to improve the required engineering aspect. Therefore, this study derives inspection items suitable for the target project by referring to the audit inspection manual and audit inspection guide when conducting the current audit, and relates to the required engineering aspect among the contents of the inspection guide for each business type that is the basis for deriving the inspection items were derived for each audit point/audit area for the project management and quality assurance project type corresponding to the inspection items. The suitability of the extracted occupation items was verified through a questionnaire survey by experts.