• Journal of Digital Convergence
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• v.8 no.3
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• pp.115-127
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• 2010

This study investigates the effect of E-learning service quality toward users' learning satisfactions when moderating by users' study motivations at cyber universities. For this end, the E-learning service quality was measured with SERVQUAL which was widely employed in academic research area. From rich survey analysis, this study finds that the three factors of E-learning service quality such as concreteness, certainty, credibility and sympathy are statistically correlated with users' learning satisfactions, but the responsiveness is not. Also in order to test the hypothesis that the study motivation is a moderate variable, the three step regression analysis was applied. Finally, this research finds that the study motivation has the role of moderate variable to affect the users' learning satisfactions.

• The Korean Journal of Applied Statistics
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• v.18 no.2
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• pp.487-497
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• 2005

The instruction assessment, which can be a tool to realize a class of high quality, evaluates instruction system and process. The result data of the instruction assessment is analysed and used to reorganize lecture contents or to improve teaching method. It enhances qualitative level of university education. The goal of the instruction assessment is to be a tool that provides high qualitative education to raise students' satisfaction. It is important to improve education service quality through instruction assessment as a useful tool for measuring service quality. The suggestion of valid tool for improving instruction service quality is described in this paper.

• Journal of Digital Convergence
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• v.8 no.2
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• pp.89-102
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• 2010

The present thesis aims to analyze in consideration of recent changes in teaching environment in the universities the commercial digital contents and e-learning courses provided by the libraries, and to propose the ways to encourage university library service needed under the current situation. A survey of professors and students upon the quality of commercial digital contents service provided by the libraries in I University was made to measure its influence upon e-learning courses. The quality of commercial digital contents service provided by libraries was measured through Digital Library Service Quality Index (which will be referred as DL-SQL Model from here), which is used as a model to examine the Digital Library Service, with partial adjustments of 4 levels (information system service, digital books service, customer service quality, and customer community service) and 7 components (search possibility, an exclusive organization and interface, accessibility, digital books, customer support service, personalized service, and customer community). Among the library services in regard to digital contents, "customer service" and "customer community service" were analyzed to have stronger influence upon e-learning teaching and studying than quality-based service for "information system" and "digital books". Consequently, it is concluded that customized information service provided by the library for the professors who teach e-learning courses and their students is more influential to supporting e-learning courses than quantity pushing service through purchasing commercial digital contents, upon which the direction of digital contents policy to provide library services for e-learning courses should be based.

• Journal of the Korea Society of Computer and Information
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• v.26 no.7
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• pp.119-126
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• 2021

Due to the prolonged COVID-19, distance lectures are expected to continue for a considerable period of time. Research on factors affecting distance lecture quality and learner satisfaction is essential. The purpose of this study is to examine the relationship between distance lecture quality (system quality, information quality, service quality, interaction quality), self-efficacy, and learner satisfaction, and to suggest theoretical and practical implications for the effective operation of distance lectures. A survey was conducted for university students taking distance lectures, and 197 questionnaires were used for empirical analysis. The collected data were analyzed by SPSS 25.0 and AMOS 21.0. As a result; First, distance lecture quality (system quality, information quality, service quality, interaction quality) was found to have a positive effect on self-efficacy. Second, distance lecture quality (system quality, information quality, service quality, interaction quality) was found to have a positive effect on learner satisfaction. Third, self-efficacy was found to have a positive effect on learner satisfaction. Based on the analysis results, the implications and limitations of this study are presented.

• Asia Marketing Journal
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• v.1 no.4
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• pp.24-46
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• 1999

서비스는 기본적으로 고객과 서비스공급자간의 상호작용을 필요로 한다. 이때 서비스 공급자 구체적으로 종업원들이 자신의 직무에서 느낀 것들이 서비스 조우시 그대로 고객에게 전달되게 된다. 즉, 기업의 최종 지향점인 고객만족을 위해 내부 고객인 종업원의 만족이 필수적이라 할 수 있는데, 본 연구에서는 내부고객을 대상으로 한 내부마케팅 구체적으로 내부고객에게 제공되는 서비스품질의 내용을 알아보기 위해 선행연구에 대한 포괄적인 검토를 통해 이를 파악하고, 종업원만족이나 고객만족 등의 후행변수에 어떠한 영향을 미치는지를 알아보고자 하였다. 이를 위해 병원에 근무하는 간호사들을 대상으로 실증분석을 실시하였고, 연구결과 내부고객에게 제공되는 내부서비스품질이 높을수록 종업원만족이 상승함을 발견하였다.

• 한국정보통신설비학회:학술대회논문집
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• 2003.08a
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• pp.123-126
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• 2003

최근 컴퓨터 및 통신 기술의 발전으로 인터넷 전화 서비스가 증가하고 있다. 지금까지의 인터넷 전화 서비스는 1:1 방식의 서비스가 주류를 이루었으나, 점차 다자간 음성 채팅, 원격 강의 등과 같은 N:N 방식의 음성 컨퍼런스 서비스에 대한 수요가 급증하고 있다. 그러나 기존의 음성 컨퍼런스 시스템은 별도의 컨퍼런스 서버 구축, 부하 집중 사용자 수의 증가에 따른 음성 트래픽 증가 등의 문제로 일정한 통화 품질을 유지하기 어렵다는 단점이 있다. 따라서, 본 논문에서는 이와 같은 문제를 개선하기 위한 ad hoc 방식의 음성 컨퍼런스 시스템을 제안하였다. 그리고 이 시스템의 성능 분석을 통하여 최소 4명의 참여자까지 일정한 음성 품질이 보장됨을 확인함으로써 본 논문에서 제안하는 시스템의 타당성을 검증하였다.

• Proceedings of the Korean Information Science Society Conference
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• 2001.04a
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• pp.268-270
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• 2001

최근 컴퓨터 및 통신 기술의 발전으로 인터넷 전화 서비스가 증가하고 있다. 지금까지의 인터넷 전화 서비스는 1:1 방식의 서비스가 주류를 이루었으나, 점차 다자간 음성 채팅, 원격 강의 등과 같은 N:N 방식의 음성 멀티캐스팅 서비스에 대한 수요가 급증하고 있다. 그러나 기존의 음성 멀티캐스팅 시스템은 별도의 멀티캐스팅 서버 구축, 부하 집중, 사용자 수의 증가에 따른 음성 트래픽 증가 등의 문제로 일정한 통화품질을 유지하기 어렵다는 단점이 있다. 따라서, 본 논문에서는 이와 같은 문제를 개선하기 위한 링 방식의 음성 멀티캐스팅 시스템을 제안하고, 이 시스템의 성능 분석을 통하여 최소 4명의 참여자까지 일정한 음성품질이 보장됨을 확인함으로써 타당성을 검증하였다.

• The Journal of the Korea Contents Association
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• v.19 no.8
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• pp.584-597
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• 2019

The purpose of this study is to find out constitutions of education service quality in NCS based education and to investigate the effects on vocational key competence, loyalty to college and self-confidence in getting job of college students as important performance variables. The results of this study are as follows. In the NCS based education, five dimensions of education service quality were teaching-learning-lecture, reputation, education program, administrative service and facilities. It is analyzed that the teaching-learning-lecture and administrative service have a great influence on vocational key competence of students. In addition, education service quality and vocational key competence were analyzed as important factors for student's loyalty to college and self-confidence in getting job and proved to be important performance variables.

• 한국벤처창업학회:학술대회논문집
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• 2016.04a
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• pp.123-132
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• 2016

본 연구의 목적은 사이버대학의 성과에 영향을 미치는 서비스 특성화 요인을 찾는 것이다. 본 연구에서는 사이버대학의 성과를 교수, 졸업 및 취업, 브랜드 이미지 측면에서 접근하였고, 선행연구를 토대로 하여 사이버대학의 성과에 영향을 미치는 서비스 특성화 요인으로 콘텐츠 다양성, 콘텐츠 품질, 콘텐츠 실무지향성, 강의 실재감, 학습관리를 도출하였다. 연구모형을 검증하기 위해 중국의 사이버대학에 재학 중인 대학생들을 인터넷 설문을 배포하여 총 170부의 유효설문을 수집하여 실증 분석하였다. 실증 분석한 결과, 다음과 같은 다섯 가지의 연구결과를 확인하였다. 첫째, 콘텐츠 다양성 수준이 높을수록 사이버대학의 성과는 높아지는 것을 확인하였다. 둘째, 강의 콘텐츠 품질이 우수할수록 사이버대학의 성과는 높아지는 것을 확인하였다. 셋째, 콘텐츠 실무 지향성이 높을수록 사이버대학의 성과가 높아지는 것을 확인하였다. 넷째, 강의 실재감이 높을수록 사이버대학의 성과는 높아지는 것을 확인하였다. 다섯째, 학습관리 수준이 높을수록 사이버대학의 성과가 높아지는 것을 확인하였다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2002.05a
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• pp.90-95
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• 2002

This thesis is aiming at analysis and implementing Distance Video Lecturing System to guarantee the high quality in service through using less Network resource. Most of the usual Distance Video Lecturing System has been designed not in the system of Multiuser Conference but Point-to-Point. But from now on Distance Video Lecturing System is to be demanded on not only the expansion to Multiuser Distance Video Lecturing System, but high quality in service for users. To solve these problems, the Multicast Transmission Technology as the dimension of Network as well as highly efficient, advanced Compression Technology should be applied to Video Conference System in company with the expansion of Network bandwidth. The system suggested in this thesis is to help to offer an application service as Distance Video Lecturing System that will make popular on the basis of the character that the next generation Internet will be high speed Network.