Browse > Article
http://dx.doi.org/10.9708/jksci.2021.26.07.119

The Effect of Distance Lecture Quality on Self-Efficacy and Learner Satisfaction  

Jung, Ji-Hee (Dept. of Distribution, Gyeongnam National University of Science and Technology)
Shin, Jae-Ik (Dept. of Smart Distribution and Logistics, Gyeongsang National University)
Publication Information
Journal of the Korea Society of Computer and Information / v.26, no.7, 2021 , pp. 119-126 More about this Journal
Abstract
Due to the prolonged COVID-19, distance lectures are expected to continue for a considerable period of time. Research on factors affecting distance lecture quality and learner satisfaction is essential. The purpose of this study is to examine the relationship between distance lecture quality (system quality, information quality, service quality, interaction quality), self-efficacy, and learner satisfaction, and to suggest theoretical and practical implications for the effective operation of distance lectures. A survey was conducted for university students taking distance lectures, and 197 questionnaires were used for empirical analysis. The collected data were analyzed by SPSS 25.0 and AMOS 21.0. As a result; First, distance lecture quality (system quality, information quality, service quality, interaction quality) was found to have a positive effect on self-efficacy. Second, distance lecture quality (system quality, information quality, service quality, interaction quality) was found to have a positive effect on learner satisfaction. Third, self-efficacy was found to have a positive effect on learner satisfaction. Based on the analysis results, the implications and limitations of this study are presented.
Keywords
Distance Lecture Quality; System Quality; Information Quality; Service Quality; Interaction Quality; Self-Efficacy; Learner Satisfaction;
Citations & Related Records
연도 인용수 순위
  • Reference
1 M. Teras, J. Suoranta, H. Teras, and M. Curcher, "Poost-Covid-19 Education and Education Technology 'Solutionism': a Seller's Market," Postdigital Science and Education, Vol. 2, pp. 863-878, Jul. 2020. DOI: 10.1007/s42438-020-00164-x   DOI
2 W. Zhang, Y. Wang, L. Yang, and C. Wang, "Suspending classes without stopping learning: China's education emergency management policy in the COVID-19 outbreak," Journal of Risk and Financial Management, Vol. 13, No.3, pp. 1-6, Mar. 2020. DOI: 10.3390/jrfm13030055   DOI
3 A. Bozkurt, I. Jung, J. Xiao, V. Vladimirschi, R. Schuwer, G. Egorov, S. R. Lambert, M. Al-Freih, J. Pete, D. Olcott, Jr., V. Rodes, I. Aranciaga, M. Bali, A. V. Alvarez, Jr., J. Roberts, A. Pazurek, J. E. Raffaghelli, N. Panagiotou, P. de Coetlogon, S. Shahadu, M. Brown, T. I. Asino, J. Tumwesige, T. R. Reyes, E. B. Ipenza, E. Ossiannilsson, M. Bond, K. Belhamel, V. Irvine, R. C. Sharma, T. Adam, B. Janssen, T. Sklyarova, N. Olcott, A. Ambrosino, C. Lazou, B. Mocquet, M. Mano, and M. Paskevicius, "A global outlook to the interruption of education due to COVID-19 pandemic: Navigating in a time of uncertainty and crisis," Asian Journal of Distance Education, Vol. 15, No. 1, pp. 1-126. Jun. 2020. DOI: 10.5281/zenodo.3878572   DOI
4 M. D. Dixson, "Creating effective student engagement in online courses: What do students find engaging?" Journal of the Scholarship of Teaching and Learning, Vol. 10, No. 2, pp. 1-13. Jun. 2020.
5 F. H. Lin, "Measuring online learning systems success: Applying the updated DeLone and McLean model," Cyberpsychology & Behavior, Vol. 10, No. 6, pp. 817-820, Dec. 2007. DOI: 10.1089/cpb.2007.9948   DOI
6 M. S. Lee, J. H. Choi, and J. H. Seok, "A Study about e-Learning Quality, Learner Satisfaction, and eWOM based on Information Systems Success Model(ISSM): Comparison between Working and Non-working Learners," Korean Business Education Review, Vol. 33, No. 2, pp. 1-21, Apr. 2018.
7 J. Y. Lee, S. W. Kim, and J. R. Kim, "Analysis of Quality Factors Influencing Learner Satisfaction on Mobile Learning Linked to e-Learning in Universities," Journal of Educational Technology, Vol. 29, No. 2, pp. 209-240. Jun. 2013.   DOI
8 M. S. Park, "A Study on the Effect of e-Learning Quality in Online Music Education on Learning Outcomes," Journal of Music Education Science, Vol. 28, pp. 1-15, Jul. 2016.
9 A. Bandura, "Self-efficacy: Toward a unifying theory of behavioral change," Psychological Review, Vol. 84, No. 2, pp. 191-215, 1977. DOI: 10.1037/0033-295X.84.2.191   DOI
10 A. Bandura, "Social foundation of thought and action: A social cognitive theory" Prentice-Hall, 1986.
11 M. G. Moore, and G. Kearsley, "Distances education: A systems views" Belmont, 1996.
12 E. H. Kim, "The Effect of Multidimensional Self-efficacy on Learning Satisfaction and Learning Transfer in e-Learning -Focused on Customer Center Workers," The Journal of Humanities and Social Sciences 21, Vol. 8, No. 2, pp. 51-67, Apr. 2017. DOI: 10.22143/HSS21.8.2.4   DOI
13 M. Martinez-Arguelles, and J. Batalla-Busquets, "Perceived service quality and student loyalty in an online university," International Review of Research in Open and Distributed Learning, Vol. 17, No. 4, pp. 264-279, Jun. 2016. DOI: 10.19173/irrodl.v17i4.2518   DOI
14 G. Cuaton, "Philippine higher education institutions in the time of COVID-19 pandemic," Revista Romaneasca pentru Educatie Multidimensionala, Vol. 12, No. 1, pp. 61-70, Jun. 2020. DOI: 10.18662/rrem/12.1sup2/247   DOI
15 T. Daradoumis, R. Bassi, F. Xhafa, and S. Caballe, "A review on massive e-learning (MOOC) design, delivery and assessment," Proceedings of 2013 8th International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, Compiegne, pp. 208-213, Compiegne, France, Dec. 2013. DOI: 10.1109/3PGCIC.2013.37   DOI
16 Y. Ha, "New Normal Exploration of Art Education in the New Normal Age Rediscovery of aesthetic experience and visual journaling," Art Education Review, Vol. 76, pp. 165-192, Dec. 2020. DOI: 10.25297/AER.2020.76.165   DOI
17 Y. S. Wang, H. Y. Wang, and D. Y. Shee, "Measuring e-learning systems success in an organizational context: Scale development and validation," Computers in Human Behavior, Vol. 23, No. 4, pp. 1792-1808, Jul. 2007. DOI: 10.1016/j.chb.2005.10.006   DOI
18 M. K. Brady, and J. J. Jr. Cronin, "Some new thoughts on conceptualizing perceived service quality: A hierarchical approach," Journal of Marketing, Vol. 65, No. 3, pp. 34-39, Jul. 2001. DOI: 10.1509/jmkg.65.3.34.18334   DOI
19 S. Charu, B. Hasnan, and K. Pardeep, "Examining the Moderating Effect of Perceived Benefits of Maintaining Social Distance on E-learning Quality During COVID-19 Pandemic," Journal of Educational Technology Systems, Vol. 49, No. 4, pp. 532-554, Dec. 2020. DOI: 10.1177/0047239520977798   DOI
20 Y. Ekinci, "The validation of the generic service quality dimensions: An alternative approach.," Journal of Retailing and Consumer Services, Vol. 8, No. 6, pp. 311-324, Nov. 2001. DOI: 10.1016/S0969-6989(00)00037-0   DOI
21 C. Hodges, S. Moore, B. Lockee, T. Trust, and A. Bond, "The difference between emergency remote teaching and online learning," Education Review(online), Vol. 27, Mar. 2020.
22 G. H. Lee, and J. Y. Kim, "A Study on the Relationships between Academic Self-efficacy, Learning Motivation, Course Satisfaction, and Academic Achievement of College Students," Andragogy Today, Vol. 17, No. 4, pp. 33-57, Nov. 2014.   DOI
23 N. Shin, "Online learner's 'flow' experience: an empirical study," British Journal of Educational Technology, Vol. 37, No. 5, pp. 705-720, Jun. 2006. DOI: 10.1111/j.1467-8535.2006.00641.x   DOI
24 J. C. Richardson, and K. Swan, "Examining socialpresence in online courses in relation to students'perceived learning and satisfaction," Journal of Asynchronous Learning Networks, Vol. 7, No. 1, pp .68-88, Feb. 2003.
25 J. Lawrence, and M. McCollough, "Implementing total quality management in the classroom by means of student satisfaction guarantees," Total Quality Management, Vol. 15, No. 2, pp. 235-254, 2004, DOI: 10.1080/1478336032000149063   DOI
26 M. Bong, and E. M. Shaalvik, "Academic self-concept and self-efficacy: How different are they really?," Educational Psychology Review, Vol. 15, pp. 1-40, Mar. 2003. DOI: 10.1023/A:1021302408382   DOI
27 M. Ribble, "Digital citizenship in schools: Nine elements all students should know (3rd ed.)" International Society for Technology in Education, 2015.
28 H. Nadiri, J. Kandampully, and K. Hussain, "Students' perceptions of service quality in higher education," Total Quality Management, Vol. 20, No. 5, pp. 523-535, Jun. 2009. DOI: 10.1080/14783360902863713   DOI
29 H. Baber, "Determinants of students' perceived learning outcome and satisfaction in online learning during the pandemic of COVID-19," Journal of Education and e-Learning Research, Vol. 7, No. 3, pp. 285-292, Aug. 2020. SSRN: https://ssrn.com/abstract=3679489   DOI