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http://dx.doi.org/10.7318/KJFC.2011.26.4.314

Structural Relationships among Benefit Sought, Satisfaction, and Loyalty of Green Tea Consumers: The Moderating Effect of Age  

Kim, Kyung-Hee (National Academy of Agricultural Science, Rural Development Administration)
Park, Duk-Byeong (National Academy of Agricultural Science, Rural Development Administration)
Publication Information
Journal of the Korean Society of Food Culture / v.26, no.4, 2011 , pp. 314-322 More about this Journal
Abstract
The purpose of this study was to examine the structural relationships among the benefit sought, satisfaction, and loyalty of green tea consumers, including the moderating effect of age. Data were collected from 658 residents of Seoul and Gyeonggi-do Province who were 20-years-old and older and who had purchased green tea. The SPSS 15.0 and LISREL 8.80 statistical package were used for the analysis, and frequency, reliability, an exploratory factor analysis, a confirmatory factor analysis, and a path analysis were conducted. The results showed that the health benefit and enjoyment among benefit sought had a positive effect on satisfaction. Satisfaction of green tea consumers had a positive effect on loyalty. The analysis indicated that age moderated the relationship among benefit sought, satisfaction, and loyalty. The results could enable green tea marketers to develop marketing techniques that could expand green tea consumption.
Keywords
green tea; benefit sought; satisfaction; loyalty; moderating effect;
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