1 |
Measuring Quality in Restaurant Operations: an Application of the SERVQUAL Instalment
/
[
Lee, Yun-Lok;Hing, N.
] /
Hospitality Management
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2 |
Linking Service Quality, Comsumer Satisfaction and Behavior Intention
/
[
Woodside, A.G.;Frey, L.L.;Daiy
] /
Jaurnal of Health Care Markeking
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3 |
Management of Manu Backsan publishing co
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[
Na, Jung-Ki
] /
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4 |
A Study on the Strategy Development Service marketing of Korea Hotel
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[
Lee, Sun-Hee
] /
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5 |
A Study on the Quality Appraisal Food&service Management
/
[
Lim, Boong-Young
] /
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6 |
Food&service administration
/
[
Lim, Boong-Young
] /
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7 |
Communication and Control Process in the Delivery of Service Quality
/
[
Parasuraman, A.;Zeithmal, V.A.;Berry, L.L,
] /
Journal of Marketing
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8 |
Satisfaction: A behavioral perspectives on the consumer
/
[
Oliver, R.L.
] /
Journal of Business Research
|
9 |
The Effect of perceived Service Quality and Name Familiarity on the Service Selection Decision
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[
Arora, R.;Stoner, C.
] /
Journal of Service Marketing
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10 |
The Effect of on Subjective Product Evalutions, in Perceived Quality: How Consumers View Stores and Merchandise
/
[
Monroe, Jebt B. ;Krishnan, R.;Jacoby, Jacob(ed.);Olson, Jerry C.(ed.)
] /
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11 |
A Study on the Quality Appraisal Japanese Restaurant service
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[
Choi, Kae-Bong
] /
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12 |
A Conceptual Model of Service Quality and Its Implications for Future Research
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[
Parasuraman, A.(et al.)
] /
Journal of Marketing
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13 |
Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence
/
[
Zeithaml, V.A.
] /
Journal of Marketing
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14 |
Dineserv: A Tool for Measuring Service Quality in Restaurant
/
[
Stevens, P.;Knutson, B.;Patton, M.
] /
The Cornell Hotel and Restaurant Administration Quarterly
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15 |
Catering to Japanese Tourists: What Service Do They Expect from Food and Drinking Establishments in Australia
/
[
Reisinger, Y.;Waryszak, R.
] /
Journal of Restaurant & Foodservice Marketing
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16 |
Quality and Value in the Consumption Experience: Phaldrus Rides Again in Perceived Quality
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[
Holbrook, M.B.;Corfman, K.P.
] /
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17 |
Linking Service
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[
Woodside, A.G.;Lisa, L.;Frey;Robert Timothy Daly,
] /
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18 |
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
/
[
Bolton, R.N.;Drew, J.H.
] /
Journal of Marketing
ScienceOn
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19 |
The Service Encounter: Diagnosing Favorable & Unfavorable Incident
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[
Bitner, M.J.
] /
Journal of Marketing
|