Browse > Article
http://dx.doi.org/10.5762/KAIS.2020.21.7.233

Relationship Between Organizational Conflict and Job Satisfaction in Administrative Staff of University Hospitals  

Shin, Hee-Jung (Department of Public Health, Graduate School of Chungnam National University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.21, no.7, 2020 , pp. 233-243 More about this Journal
Abstract
This study determined the relationship between organizational conflicts and job satisfaction of administrative staff members employed in university hospitals. The sample consisted of 232 hospital administrators working at four different college hospitals located in D city. The survey was conducted using a self-administered questionnaire during the period from January 10th 2019 to February 15th 2019. As a result of the study, the job satisfaction levels were significantly different according to age, education, BMI, subjective sleep evaluation, subjective health status, job position, monthly income, physical burden of work, sense of satisfaction at work, fit to the job and consideration to quit the job. The job satisfaction levels according to the organizational conflicts were significantly lower with higher organizational conflicts. Further, the job satisfaction level showed a significant negative correlation with organizational conflicts. The risk ratio of lower job satisfaction significantly increased for the group with higher organizational conflict scores than that of the group with lower organizational conflict scores. The results suggest that job satisfaction of administrative staff at university hospitals is significantly related with organizational conflicts. It is necessary to present specific measures to resolve conflicts within an organization in order to enhance job satisfaction for administrative staff at university hospitals.
Keywords
Job satisfaction; Organizational conflict; Correlation analysis; Logistic regression; Administrative staff of hospitals;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 Bae HS. Impact of Conflict Types and Working Conditions of the Employees on the Foodservice Company Customer Orientation and BSC: Focusing on the Korean Buffet Restaurant. Kangneung-Wonju National University, Doctor's thesis, 2016.
2 Jung SJ. A Study on the Relationship between Conflict Management Style and Police Offercer's Job Satisfaction. The Korean Association of Police Science Review, 10:197-223., 2005.
3 Kim JK. A Study of Relationships Among Conflict, Job Satisfaction, and Organizational Commitment on General Hospitals. The Journal of Korean Nursing Administration Academic Society, 13(4):421-430, 2007.
4 Kwon SW, Lee YG, Kim BY. The Effect of Work-family Conflict of Married Working Women on Job Satisfaction. Business Education, 77:299-329. 2013.
5 Cheong JW. An Empirical Study on the Relationships between Organizational Conflicts, Organizational Citizenship Behavior, and Job Satisfaction. Korean Society and Public Administration, 24(2):461-482. 2013.
6 Jeong SR, Jang JE. The Correlation between Conflict Level within the Organization and Job Satisfaction of the Dental Hygienist. The Korean Society of Dental Hygiene Science, 15(1):38-45. 2015.   DOI
7 Cho SA. The Effects of Role Ambiguity and Role Conflict in Medical Tourism Coordinator Work on Job Satisfaction and Job Performance. Journal of Tourism Sciences, 41(3):201-217. 2017.   DOI
8 Kim JH. Impact of Hotel Restaurant Employee Conflicts on Job Stress, Job Satisfaction and Performance. Sejong University, Doctor's thesis, 2017.
9 Chun JH. Inducing Factor of Hotel Employee's Emotional Labor Influencing Job Burnout, Doctor's thesis, Graduate School of Sejong University, 2018.
10 Lee CJ. A Study on the Public Nurses' Work Stress and Burnout: The Exploration of Moderating Variables. Changwon University, Doctor's thesis, 2011.
11 Kang SK. Effect of Work Stress Caused by Emotional Labor of Children's Hospital Employees on Burnout. Degu Hany University, Doctor's thesis, 2017.
12 Lee CH. The Relation of Organization structure, Organization culture, Organization conflict and Job satisfaction on Hospital staff members. Doctor's thesis, Graduate School of Pusan National University, 2016.
13 Slavitt DB, Stamps PL, Piedmont EB, Haase AMB. Nurses satisfaction with their work situation. Nurs Res. 1978 Mar-Apr;27(2):114-20. DOI: https://doi.org/10.1097/00006199-197803000-00018
14 Park EJ. The Relationship of Emotional Burnout on Job Satisfaction and Intention Leave among Hospital Employees. Chungnam National University, Doctor's thesis, 2017.
15 Faul F, Erdfelder E, Lang AG et al. G*power 3: A flexible statistical power analysis program for the social, behavioral, and science. Behav Res Methods, 39(2):175-191, 2007. DOI: https://doi.org/10.3758/BF03193146   DOI
16 Rahim, M. Afzalur. (2001), "Manageing Conflict in Organizations", London Quorum Books. p. 20-24.
17 Park AS, Cho YC. Analysis of the Related Factors on Job Satisfaction in Nursing Officers Using the Structural Equation Model. Journal of the Korea Academia-Industrial Cooperation Society, 12(10); 4502-4512, 2011. DOI: https://doi.org/10.5762/KAIS.2011.12.10.4502   DOI
18 Lee ES. A Study on the Job Satisfaction and the Transfer of Assignment Among Nurses. Korea University, Master's Thesis, 1988.
19 The Korean Society for Preventive Medicine. Preventive Medicine and Public Health, Keychuckmunhwasa Co, Seoul Korea, p855-861, 2017.
20 Oh HS. Organizational Theory, 7th Ed. Parkyoungsa Co., Seoul, Korea, p.76-78, 2011.
21 Locke EA. The nature and causes of job satisfaction. hand book of industrial and organizational Psychology, 1976.
22 Lee HJ. A Study on the Determents of Job Satisfaction and Organizational Commitment. Master's thesis, Graduate School of Ewha Womens University, 1994.
23 Jung EJ. A Study on the Job Satisfaction and Turnover Intention of General Hospital Nurses. Master's thesis, Graduate School of Catholic University, 2014.
24 Cheong SB. Relationship Between Professional Job Perception, Job Stress and Job Satisfaction of Radiation Technologists in General Hospitals. Chungnam National University, Master's Thesis, 2015
25 Park SA, Yun SN. A study for development of a tool measuring organizational characteristics in nursing. Journal of Korean Academy of Nursing, 16(3): 31-37, 1983.
26 Kim JP. The Effects of Organizational Conflict, Job Stress, and Emotional Burn-out on Job Satisfaction of Administrative Staff of National University Hospitals. Doctor's thesis, Graduate School of Chungnam National University, 2018.
27 Ko SH, Jeong BR Nursing Professionalism and Job Satisfaction of Nurses in General Hospital. Journal of Korean Academy of Nursing Administration, 10(3):335-344. 2004.
28 Kim EH, Cho YC. Job Satisfaction and Related Factors Among Nursing Officers. Journal of the Korea Academia-Industrial cooperation Society, 13(7):3112-3122, 2012. DOI: http://dx.doi.org/10.5762/KAIS.2012.13.7.3112   DOI
29 Shin TS, Cho YC. Professional Job Perception and Job Satisfaction, and Its Related Factors Among Medical Recorders Engaged in General Hospitals. Journal of the Korea Academia-Industrial cooperation Society, 15(7): 4258-4271, 2014.   DOI
30 Oh JY. Determinants of intent to leave among workers at aged care facilities: : an empirical test of a causal model in South Korea. Yonsei University, Doctor's thesis, 2008.
31 Ahn OS. The Impact of the Management Policies for Service Quality on Employees' Emotional Reactions and Job Performance: Focused on Medical Services. Keimyung University, Doctor's thesis, 2010.
32 Lim KT. The Effects of Hospital Employees' Conflicts on Their Job satisfaction and Organizational Commitment. Journal of the Korea Academia-Industrial cooperation Society, 16(8):5372-5383. 2015.   DOI
33 Choi BC. A study on the Mediationg Effects of Reflexivity and Organaizational Citizenship Behavior Between Confiict and Creative Behavior. Kumoh National Institute of Technology, Doctor's thesis, 2016.