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A Study on the Influence of ISO 9001 Quality Management System(QMS) on Employee's Satisfaction  

Lee, Hoe-Sik (Division of Advanced Industrial Engineering, Kyonggi University)
Choi, Yong-Jung (Dept. of Industrial Engineering, Graduate School of Kyonggi University)
Kim, Yu-Ra (Korean Foundation for Quality(kfq))
Publication Information
Journal of Korean Society for Quality Management / v.35, no.4, 2007 , pp. 16-25 More about this Journal
Abstract
The purpose of this study is to research and analyze the influence of ISO 9001 QMS(Quality Management System) certification on the employer's financial goal and the employee' satisfaction. In this study, we could find that ISO 9001 QMS certification influenced eight factors which contribute to employee's satisfaction, and the purpose and background of ISO 9001 QMS certification was analyzed to have a good influence on the employee's satisfaction. In the future, the implementation strategy of ISO 9001 QMS needs to be studied to make the employees satisfied more with their duties and to pursue the employer's financial goals at the same time.
Keywords
Quality Management(QM); ISO 9001; Quality Management System; Employee; Satisfaction;
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