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Best Practices of Quality Management in the World-Class Companies  

박영택 (성균관대학교 시스템경영공학부)
Publication Information
Journal of Korean Society for Quality Management / v.30, no.2, 2002 , pp. 181-201 More about this Journal
Abstract
Best practices are the best ways to perform a business process. Benchmarking, the search for those best practices that will lead to superior performance of a company, is indispensible to gain and maintain a competitive edge. Best practices of quality management in the world-class companies are examined. Customer-centered strategy, employee selection and training, employee satisfaction, customer satisfaction, performance measurement are considered in this paper.
Keywords
Quality Management; Best Practices; Customer-Centered Strategy;
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