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http://dx.doi.org/10.20878/cshr.2017.23.1.002

Hotel Workers and Workplace Harassment: A Comparison of South Korea and Japan  

Jung, Hyo Sun (Dept. of Culinary Arts and Food Service Management, Kyung Hee University)
Yoon, Hye Hyun (Dept. of Culinary Arts and Food Service Management, Kyung Hee University)
Publication Information
Culinary science and hospitality research / v.23, no.1, 2017 , pp. 10-18 More about this Journal
Abstract
This study examined the positive impact of workplace harassment on the employees' counterproductive work behavior at deluxe hotel in Seoul and Tokyo. The study verified a differentiated influence based on the nationality of the employees. The hypothesized relationships in the model were tested simultaneously by using structural equation modelling. First, isolation/exclusion (${\beta}=.403$), disrespectful behavior (${\beta}=.312$), physical aggression (${\beta}=.245$), and verbal aggression (${\beta}=.133$) had a positive impact on counterproductive work behavior. However, threats/bribes (${\beta}=.091$) did not show a significant impact. Second, no significant moderating effect based on employees' nationality (Korean versus Japanese) was observed in the relationship between the five workplace harassment factors and CWB. This study will investigate workplace harassment perceived by deluxe hotel employees in Korea and Japan, and the obtained data can also be used to help identify realistic plans to reduce workplace harassment between bosses and subordinates at an organizational level.
Keywords
workplace harassment; counterproductive work behavior; Korea; Japan; deluxe hotel workers;
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