1 |
Dabholkar P, Shepherd C, Thorpe D (2000). A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing 76(2):139-173.
DOI
|
2 |
Delwiche J (2004). The impact of perceptual inter actions on perceived flavor. Food Quality & Preference 15(2):137-146.
DOI
|
3 |
Dollah S, Mansor N, Mohamed M (2012). Exploring the major determinants of student sat isfaction on university cafeteria food services: A Malaysian case (1st ed, pp. 64-65). Retrieved from http:// www.idjrb.com/articlepdf/article276.pdf
|
4 |
Fornell C (1992). A national customer satisfaction barometer: the Swedish experience. The Journal of Marketing, 6-21.
|
5 |
Fornell C, Wernerfelt B (1987). Defensive marketing strategy by customer complaint manage ment: A theoretical analysis. Journal of Marketing Research 337-346.
|
6 |
Kivela J, Inbakaran R, Reece J (1999). Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage. International Journal of Contemporary Hospitality Management 11(5):205-222.
DOI
|
7 |
Hellier P, Geursen G, Carr R, Rickard J (2003). Customer repurchase intention. European Journal of Marketing 37(11/12):1762-1800.
DOI
|
8 |
Jang Y, Kim W, Bonn M (2011). Generation Y consumers selection attributes and behavioral in tentions concerning green restaurants. International Journal of Hospitality Management 30(4): 803-811.
DOI
|
9 |
Kahkonen P, Tuorila H, Hyvonen L (1995). Dairy fat content and serving temperature as deter minants of sensory and hedonic characteristics in cheese soup. Food Quality & Preference 6(2):127-133.
DOI
|
10 |
Kasapila W (2006). Young adults' satisfaction regarding their dining experience in casual dining restaurants in Hatfield, Pretoria.
|
11 |
Kavitha H, Souji G, Prabhu R (2011). A study on factors influence generation Y'sfood preference with special reference to Kuala Lumpur, Malaysia (1st ed, pp. 1-2).
|
12 |
Kivela J, Inbakaran R, Reece J (1999). Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage. International Journal of Contemporary Hospitality Management 11(5):205-222.
DOI
|
13 |
Lim H (2010). Understanding American customer perceptions on Japanese food and services in the US.
|
14 |
Namkung Y, Jang S (2007). Does food quality really matter in restaurants? Its impact on customer satisfaction and behavioral intentions. Journal of Hospitality & Tourism Research 31(3):387-409.
DOI
|
15 |
Nunnally J (1978). Psychometric Theory.
|
16 |
Oliver RL (1997). Satisfaction: A Behavioral Perspective on the Consumer. McGraw-Hill series in Marketing Show all parts in this series.
|
17 |
Oliver RL (1980). A cognitive model of the ante cedents and consequences of satisfaction decisions. Journal of Marketing Research 460-469.
|
18 |
Palacio J, Theis M (2001). West and Wood's Introduction to Foodservice. Upper Saddle River, N.J.: Prentice Hall.
|
19 |
Peneau S, Hoehn E, Roth H, Escher F, Nuessli J (2006). Importance and consumer perception of freshness of apples. Food Quality & Preference 17(1-2):9-19.
DOI
|
20 |
Pizam A, Ellis T (1999). Customer satisfaction and its measurement in hospitality enterprises. International Journal of Contemporary Hospitality Management 11(7):326-339.
DOI
|
21 |
Raajpoot N (2002). TANGSERV. Journal of Foodservice Business Research 5(2):109-127.
DOI
|
22 |
Rande W (1996). Introduction to Professional Food- Service.
|
23 |
Reichheld F (1996). Learning from Customer Defections.
|
24 |
Soderlund M, Rosengren S (2007). Receiving wordof- mouth from the service customer: An emotion-based effectiveness assessment. Journal of Retailing and Consumer Services 14(2):123-136.
DOI
|
25 |
Sulaiman S, Haron M (2013). Foodscape and customers future behavioral intentions in casual dining restaurant. JOEBM 94-97.
DOI
|
26 |
Sulek J, Hensley R (2004). The relative im portance of food, atmosphere, and fairness of wait: The case of a full-service restaurant. Cornell Hotel and Restaurant Administration Quarterly 45(3):235-247.
DOI
|
27 |
Taylor S, Baker T (1994). An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' pur chase intentions. Journal of Retailing 70(2):163-178.
DOI
|
28 |
Yoon M (2015). Struggles of a sleepless society. Star, p.29.
|
29 |
Zeithaml, V, Bitner, M (2003). Services marketing: Integrating customer focus across the firm.
|
30 |
Zeithaml VA, Berry LL, Parasuraman A (1996). The behavioral consequences of service quality. The Journal of Marketing 31-46.
|
31 |
Cronin Jr JJ, Taylor SA (1992). Measuring service quality: A reexamination and extension. The Journal of marketing 55-68.
|
32 |
Anderson EW, Fornell C, Lehmann DR (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. The Journal of Marketing, 53-66.
|
33 |
Boulding W, Kalra A, Staelin R, Zeithaml V (1993). A dynamic process model of service qual ity: From expectations to behavioral intentions. Journal of Marketing Research 30(1):7-27.
DOI
|
34 |
Caldwell C, Hibbert S (2002). The influence of music tempo and musical preference on restaurant patrons' behavior. Psychology & Marketing 19(11): 895-917.
DOI
|