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http://dx.doi.org/10.12985/ksaa.2020.28.4.032

A Study on the Effects of Autonomy of Cabin Crew's Image Making Standards on Job Enthusiasm, Service Performance and Organizational Performance  

Kim, Ha Young (한국항공대학교 경영학)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.28, no.4, 2020 , pp. 32-46 More about this Journal
Abstract
In this study, an analysis is conducted to understand the effect of the cabin crew's image-making autonomy on job enthusiasm, service performance and organizational performance. And this is conducted on cabin crew members in airlines with autonomy based on image making standards and a total of 109 copies are used for final analysis. First, the image-making autonomy show significant positive (+) influence on all of the sub-factors of job enthusiasm such as job vitality, job commitment, and job commitment. Second, all sub-factors of job enthusiasm, job vitality, job commitment and job commitment show a significant positive (+) influence on service performance. Third, service performance show a significant positive (+) influence relationship on organizational performance. As a result, it is expected that airlines will be used as a basis for easing the regulations for image making of cabin crew and introducing an autonomous management system in the future.
Keywords
Cabin Crew's Image Making; Autonomy; Job Enthusiasm; Service Performance; Organizational Performance;
Citations & Related Records
Times Cited By KSCI : 8  (Citation Analysis)
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