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Service Quality Measurement in Foodservice Industries  

Seo Sun-Hee (Department of Food and Nutritional Science, Ewha Womans University)
Publication Information
Journal of Community Nutrition / v.8, no.1, 2006 , pp. 44-57 More about this Journal
Abstract
This study intended to enhance understanding of concept and measurement of service quality and analyzed studies investigating dimension and attributes of service quality in both Korea and international foodservice industries. This study summarized many methodological issues related to service quality measurement, especially SERVQUAL. SERVQUAL has been criticized because performance-expectation difference operationalization threatened reliability and discriminant validity including shared method variance. Researcher suggests that future studies should understand clearly the concept of service quality and methodological issues of SERVQUAL prior to adapting SERVQUAL itself.
Keywords
service quality; measurement; SERVQUAL; foodservice;
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Times Cited By KSCI : 2  (Citation Analysis)
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