Industry Promotion Research (산업진흥연구)

Industrial Promotion Institute (산업진흥원)
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The impact of privacy concerns on MZ generation's purchase intention: Mediating effects of advertising irritation and ad avoidance and moderating effects of brand loyalty

개인정보 우려가 MZ세대의 구매 의도에 미치는 영향: 광고짜증, 광고회피의 매개효과와 브랜드충성도 조절효과

  • Ik-Su Kim (Korea Technology Innovation Marketing Development Institute) ;
  • Su-Yeon Son (Hanbat University) ;
  • Byung-Hwan Hyun (Department of Convergence Consulting, Daejeon University)
  • 김익수 (한국기술혁신마케팅개발원) ;
  • 손수연 (한밭대학교) ;
  • 현병환 (대전대학교 융합컨설팅학과)
  • Received : 2024.05.02
  • Accepted : 2024.06.24
  • Published : 2024.07.31
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Abstract

This study investigated the effects of negative emotions like Personal Information Concern and Ad Irritation, arising from the growth of Personalized Advertising, on Purchase Intention. It revealed that while Personal Information Concern significantly impacts Ad Irritation and Brand Avoidance, it doesn't affect Ad Avoidance. Ad Irritation influences Ad Avoidance but not Brand Avoidance or Purchase Intention. Both Ad Avoidance and Brand Avoidance negatively impact Purchase Intention. The study also found that Ad Irritation mediates the relationship between Personal Information Concern and Ad Avoidance, but not between Personal Information Concern and Brand Avoidance. Furthermore, Ad Avoidance mediates between Ad Irritation and Purchase Intention, unlike Brand Avoidance. These outcomes highlight the need for further research, particularly considering the MZ Generation's traits.

본 연구는 디지털 시대에 개인화 광고의 발전과 함께 발생한 개인정보 우려 및 광고 짜증과 같은 부정적 감정이 구매 의도에 미치는 영향에 관해 연구하고자 하였다. 연구 결과 개인정보 우려는 광고 회피에 유의미한 영향을 미치지 않았으나 광고 짜증과 브랜드 회피에는 유의미한 영향을 미쳤다. 광고 짜증은 광고 회피에 유의미한 영향을 미쳤으나 브랜드 회피나 구매 의도에는 영향을 미치지 않았다. 광고 회피는 브랜드 회피에 유의미한 영향을 미쳤으며, 광고 회피와 브랜드 회피 모두 구매 의도에 유의미한 부정적 영향을 미쳤다. 그리고 광고 짜증은 개인정보 우려와 광고 회피 사이를 완전히 매개하지만, 개인정보 우려와 브랜드 회피 사이에서는 그렇지 않았다. 광고 회피는 광고 짜증과 구매 의도 사이를 완전히 매개하지만, 브랜드 회피는 광고 자극과 구매 의도 사이의 관계에 유의미한 영향을 미치지 않았다. 이러한 연구 결과는 MZ세대의 특성을 고려할 때 나타나는 현상으로, 더 다양한 연구의 필요성을 시사한다.

Keywords

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