The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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A Study on the Impact of Caregivers' Job Characteristics on Organizational Contextual Performance in Long-Term Care Facilities for the Elderly

노인장기요양시설 요양보호사의 직무특성이 조직의 맥락적 성과에 미치는 영향: 직무태도와 조직풍토의 이중매개효과

  • Yun Il Hyun (Dept. of School of Social Work, Gwangju University)
  • 윤일현 (광주대학교 사회복지학부)
  • Received : 2024.03.04
  • Accepted : 2024.04.20
  • Published : 2024.05.31
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Abstract

The purpose of this study is to investigate the mediating effects of job characteristics and organizational contextual performance of care workers. This is an empirical analysis of the dual mediating effect of job attitude and organizational climate. A total of 274 caregivers were recruited. SASS process macro was used for data analysis. The results of the study were as follows. First, there was a significant correlation between job characteristics, job attitude, organizational climate, and contextual performance. Second, job attitude and organizational climate had a double mediating effect between job characteristics and contextual performance. Third, job attitude and organizational climate had a significant mediating effect between job characteristics and contextual performance. Based on this, psychological voluntary job competency improvement methods and follow-up studies were suggested to improve the job performance of care workers.

본 연구는 노인장기요양 시설의 요양보호사를 대상으로 요양보호사의 직무특성과 조직의 맥락적 성과에 관한 매개효과를 실증 검증한 연구로서 직무태도, 조직풍토의 이중매개효과를 실증분석 하는 것을 목적으로 한다. 본 연구를 위하여 노인장기요양 시설에서 근무하고 있는 요양보호사 274명을 대상으로 하였다. 수집한 자료 분석은 SPSS Process macro를 사용하였다. 다음과 같은 연구결과가 나왔다. 먼저, 요양보호사의 직무특성, 직무태도, 조직풍토, 맥락적 성과는 유의미한 정적 상관관계를 가지고 있었다. 둘째, 요양보호사의 직무특성과 맥락적 성과 사이에 직무태도, 조직풍토는 이중매개효과가 있었다. 셋째, 요양보호사의 직무특성과 맥락적성과 사이에 직무태도와 조직풍토는 유의한 매개효과 경로가 있는 것으로 확인되었다. 연구를 바탕으로 요양보호사의 직무성과를 향상할 수 있는 심리적인 자발적인 직무역량 방안 마련과 후속 연구를 제안하였다.

Keywords

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