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Examining the Importance-Performance Analysis of Museum Environment Elements for the Completely Blind - A Focused on the National Museum of Korea -

박물관의 관람환경 요소에 대한 전맹 시각장애인의 중요도-만족도 분석 - 국립중앙박물관을 대상으로 -

  • Park, Cheong-Ho (Urban & Architecture Design. Korea Universal Design Association) ;
  • Kim, Ji-Young (Dept. of Human Services, SeHan University)
  • 박청호 ((사)한국유니버설디자인협회) ;
  • 김지영 (세한대학교 휴먼서비스학과)
  • Received : 2024.01.27
  • Accepted : 2024.04.04
  • Published : 2024.04.30

Abstract

This study aims to assess the viewing environment at the National Museum of Korea for individuals who are completely blind, using the Importance-Performance Analysis (IPA) method to identify areas requiring improvement. It also compares similarities and differences with non-disabled individuals. The analysis revealed specific areas for improvement, concentrated in the fourth quadrant. For blind individuals, these include the parking lot, corridors/stairs, elevator/escalator, signage, overall usage information, emergency guidance, restaurant and drinking facilities, voice commentary, tactile model, resolution speed and accuracy, staff accessibility, and promotion and accessibility of museum events and experiences. In comparison, non-disabled individuals identified similar areas for improvement, such as the parking lot, signage, overall usage information, emergency guidance, noise levels, promotion of museum events and experiences, and participation possibilities. To enhance the viewing environment at the National Museum of Korea, particularly for blind visitors, improvements are needed in access and mobility facilities, signage, staff responsiveness, commentary methods, and program participation. Priority should be given to improving signage linked to movement and promoting participation in various programs, based on feedback from non-disabled visitors.

Keywords

Acknowledgement

이 연구는 2023년도 과학기술정보통신부 기술연구개발사업 결과의 일부임. 과제번호:2022-0-00874

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