Industry Promotion Research (산업진흥연구)

Industrial Promotion Institute (산업진흥원)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Effects of LMX and Affiliation/Challenge-oriented OCB and Moderated-mediating Effects of Toxic Leadership

LMX와 관계/도전 지향적 조직시민행동의 영향 및 독성리더십의 조절된 매개효과 연구

  • Sung-Su Ahn (Department of Convergence Industry, Seoul Venture University) ;
  • Hyeon-Suk Park (Department of Convergence Industry, Seoul Venture University)
  • 안성수 (서울벤처대학원대학교 융합산업학과) ;
  • 박현숙 (서울벤처대학원대학교 융합산업학과)
  • Received : 2023.04.12
  • Accepted : 2023.04.24
  • Published : 2023.04.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study analysis the effects of the relationship between LMX and affiliation-OCB, challenge-OCB which is voluntary behavior of organizational members. For this study, the effect of LMX on AOCB and COCB, as well as the mediating effect of AOCB behavior, the moderating role of toxic leadership, were analyzed. The results of studies are as follows. First, LMX had a positive effect on AOCB and COCB, respectively. Second, AOCB has a mediating-effect between LMX and COCB. and Third, toxic leadership confirmed the moderating-effect between LMX and AOCB, and finally the moderated-mediating-effect through AOCB in the relationship between LMX and COCB. Therefore, it was analyzed that the quality of the relationship between leader and member in the organization is an important factor in expanding the positive and voluntary behavior of members in the organization. In addition, since toxic leadership weakens positive and voluntary civic behavior for organizational members, it suggests the need for strategy to overcome toxic leadership for an efficient organization management.

본 연구는 리더와 멤버에 대한 관계의 질이 조직구성원의 긍정적이고 자발적인 행동인 조직시민행동에 어떤 영향을 주는지에 대해 실증분석을 하였다. 이 연구를 위해 LMX가 관계지향형-조직시민행동(AOCB)과 도전지향형-조직시민 행동에 미치는 영향, 또한 관계지향 조직시민행동의 매개역할 및 독성리더십의 조절역할 및 조절된 매개역할에 대해 실증분석했다. 본 연구의 분석결과는 다음과 같다. 첫째, LMX는 AOCB, COCB에 각각 정(+)의 영향을 미쳤다. 둘째, AOCB는 LMX와 COCB 간에 매개효과가 있는 것으로 분석되었다. 셋째, 독성리더십은 LMX와 AOCB 간의 영향관계에서 조절효과를 확인하였고, LMX와 COCB의 관계에서 AOCB를 매개로 한 조절된 매개효과를 확인하였다. 따라서 조직에서 상사와 부하직원의 관계의 질은 조직구성원의 긍정적이고 자발적인 행동을 확대시키는 것에 중요한 요인임을 실증분석하였다. 또한 독성리더십이 이들의 관계를 약화시키기 때문에 효율적 조직 관리를 위해서는 독성리더십을 극복하기 위한 전략이 필요하다는 것을 시사하고 있다.

Keywords

References

  1. Y. S. Jun, The No. 1 reason for Turnover is "Boss," and 90% of workers are "concerned about Turnover, Joongang-ilbo, https://www.joongang.co.kr/article/23508545#home, June. 27. 2019.
  2. J. W. Lee, It wasn't money, it wasn't work...What is the No. 1 reason for Korean office workers to quit?, Chosun-ilbo, https://jobsn.chosun.com/site/data/html_dir/2020/01/23/2020012301206.html, Jan. 1. 2020.
  3. Gillian T., Patrick T. W., Simon M., Kristen T., & Tamami S., Eight essential ESG topics for 2022, Financial Times, https://www.ft.com/content/1434 3973-a997-4397-9c3f-922c16e95f12, Jan, 5. 2022.
  4. C. J. Lee, H. G. Kim, The spread of Employee Activism, The employees who say what they have to say, LG Business Report (2020-10 Article), 2020.
  5. Arthaud D. Rode J, J, C,, & Turnley W. H., Direct and contextual effects of individual values on organizational citizenship behavior in teams, Journal of Applied Psychology, 97(4), pp.792-807, 2012. https://doi.org/10.1037/a0027352
  6. Anderson S. E., & WilliamsL. J., Interpersonal, job, and individual factors related to helping processes at work, Journal of Applied Psychology, 81(3), pp. 282-296, 1996. https://doi.org/10.1037/0021-9010.81.3.282
  7. Chen G., & Klimoski R. J., The impact of expectations on newcomer performance in teams as mediated by work characteristics, social exchanges, and empowerment, Academy of Management Journal, 46, pp.591-607, 2003.
  8. Linn NA Van Dyne, L. L. Cummings, & Judi McLean Parks., Extra-Role behaviors: In pursuit of construct and definitional clarity. In L. L. Cummings & B. M. Staw (Eds.), Research in Organizational Behavior, 1995.
  9. Schyns B., & Schilling J., How bad are the effects of bad leaders? A meta-analysis of destructive leadership and its outcomes, Leadership Quarterly, 24(1), pp.138-158, 2013. https://doi.org/10.1016/j.leaqua.2012.09.001
  10. Y. S. Jun., H. S. Lee,, S. Y. Son., Toxic Leadership: Literature Review and Future Research Directions, The Korean Leadership Review, 10(3), pp.95-121, 2019. https://doi.org/10.22243/tklq.2019.10.3.95
  11. S. H. Bae, A research on effect of toxic leadership to military organization members", Public Policy Sciences, Graduate School. Chungnam National University, 2020.
  12. Graen G. B., & Uhl-Bien M., The transformation of professionals into self managing and partially self designing contributors: Toward a theory of leadership making Management, Department Faculty Publications, 3(3), pp.25-39, 1991.
  13. Wayne S. J., & Green S. A., The effects of leadermember exchange on employee citizenship and impression management behavior, Human Relations, 46(12), pp.1431-1440, 1993. https://doi.org/10.1177/001872679304601204
  14. Deluga R. J., Supervisor trust building, leader member exchange and organizational citizenship behaviour, Journal of occupational and Organizational Psychology, 67(4), pp.315-326, 1994. https://doi.org/10.1111/j.2044-8325.1994.tb00570.x
  15. Graen G. B., & Uhl-Bien M., Relationship based approach to leadership: Development of leader member exchange(LMX) theory of leadership over 25 years: Applying a multi level multi domain perspective, The Leadership Quarterly, 6(2), pp. 219-247, 1995. https://doi.org/10.1016/1048-9843(95)90036-5
  16. Settoon R. P., Bennett N., & Liden R. C., Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity, Journal of Applied Psychology, 81(3), pp.219-227, 1996. https://doi.org/10.1037/0021-9010.81.3.219
  17. H. J. You, The Relationship of Subordinate's Characteristics, Leader-member Exchange, and Innovative Behavior, Dept' of Business Administration Graduate School, Hanyang University, 2006.
  18. D. S. Kang, & J. Stewart, Leader-member exchange theory of leadership and HRD: Development of units of theory and laws of interaction, Leadership and OD Journal, 28(6), pp.531-551, 2007.
  19. Erdogan B., & Enders J,, Support from the top: Supervisors' perceived organizational support as a moderator of leader-member exchange to satisfaction and performance relationships, Journal of Applied Psychology, 92(2), pp.321-330. 2007. https://doi.org/10.1037/0021-9010.92.2.321
  20. D. Y. Kim, The effect of transformational leadership on employee organizational citizenship behavior and social loafing, Department of Business Administration the Graduate School of Sungkyunkwan University, 2011.
  21. S. H. Choi, D. H. Lee, The influence of followership, leader support, and interaction on the behavioral outcomes : the mediating effect of LMX quality, Journal of Industrial Economics and Business, 26(5), pp,2407-2430. 2013.
  22. Mary Uhl-Bien, John R. Schermerhorn Jr., & Richard N. Osborn, Organizational behavior (13th edition). Wiley., 2016.
  23. Jia-Han Dong(董珈含), A Study on the Influence of Transformation Leadership on Team Organizational Citizenship Behavior mediated by LMX Differentiation and Team Conflict: Moderated Effect of Political Skill, Department of Business Administration, Graduate School Chungnam National University, 2020.
  24. Williams L. J., & Anderson S. E., Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behavior, Journal of Management, 17, pp.601-617, 1991. https://doi.org/10.1177/014920639101700305
  25. Tanaka Kenichiro(田中 堅一郎), 組織市民行動 -測定尺度と類似概念,関連概念,および規定要因について, 経営行動科学 15. pp.1-28., 2001
  26. Dewett T., & Denisi A., What motivates organizational citizenship behaviours? Exploring the role of regulatory focus theory, European Journal of Work and Organizational Psychology, 16, pp.241-260, 2007. https://doi.org/10.1080/13594320701273606
  27. Burris E. R., Detert J. R., & Chiaburu D. S., Quitting before leaving: The mediating effects of psychological attachment and detachment on voice, Journal of Applied Psychology, 93(4), pp.912-922, 2008. https://doi.org/10.1037/0021-9010.93.4.912
  28. Kamada Masafumi(鎌田 雅史), 組織の生産性と組織市民行動の集積との関連について, 就実大学・就実短期大学就実論叢, 45, pp.161-175, 2016.
  29. Schmolke K. U., & Utikal V., Whistle-blowing: Incentives and Situational Determinants. Available at SSRN: https://ssrn.com/abstract=3198104 or http://dx.doi.org/10.2139/ssrn.3198104, June 18, 2018.
  30. J. Lipman-Blumen, Toxic leadership: A conceptual framework, Handbook of Top Management Teams, (December), pp.214-220, 2010.
  31. Starks W., & Karen Y., Toxic leadership, Transleadership, Inc., 2003.
  32. Schmidt. Andrew A., Development and validation of the toxic leadership scale. A master's thesis. University of Maryland, 2008.
  33. Tepper B. J., Consequences of abusive supervision, Academy of Management Journal, 43(2), pp.178-190, 2000. https://doi.org/10.2307/1556375
  34. Mitchell D. A., & Wood R. E., An empirical test of an attributional model of leaders reponses to poor performance, NC: Duke University, 2007.
  35. Rosenthal S. A., & Pittinsky T. L., Narcissistic leadership, The Leadership Quarterly, 17(6), pp. 617-633, 2006. https://doi.org/10.1016/j.leaqua.2006.10.005
  36. J. Lipman-Blumen, The Allure of Toxic Leaders, New York, NY: Oxford University Press. 2005.
  37. Scandura T. A., & Graen G. B.., Moderating effects of initial leader-member exchange status on the effects of a leadership intervention, Journal of Applied Psychology, 69(3), pp.428-436, 1984. https://doi.org/10.1037/0021-9010.69.3.428
  38. Smith C. A., Organ D. W., & Near J. P., Organizational citizenship behavior: Its nature and antecedents, Journal of Applied Psychology, 68(4), pp.653-663, 1983. https://doi.org/10.1037/0021-9010.68.4.653
  39. J. K. Tak., & D. S. Son., The effect of servant leadership on employee behaviors: Mediating effects of supervisory trust and organizational trust, The Korean Journal of Industrial and Organizational Psychology, 25(2), pp.373-395, 2012. https://doi.org/10.24230/kjiop.v25i2.373-395
  40. B. J. Ahn, M. S. The effect of leader-member exchange on organizational citizenship behavior, Korea Journal of Business Administration, 26(9), pp.2453-2475, 2013.
  41. H. B. Lee, D. R. Choi, Effects of LMX on organizational commitment and organizational citizenship -Mediating effects of POS, Journal of Human Resource Management Research, 22(3), pp.175-192, 2015 https://doi.org/10.14396/jhrmr.2015.22.3.175
  42. Van Dyne L., Kamdar D., & Joireman J., In-role perceptions buffer the negative impact of low LMX on helping and enhance the positive impact of high LMX on voice, Journal of Applied Psychology, 93(6), pp.1195-1207, 2008. https://doi.org/10.1037/0021-9010.93.6.1195
  43. Y. S. Kim, B. K. Kim, The effect of LMX on the creativity and innovation behavior of public research organization members, Journal of Industrial Innovation, 36(1), pp.95-131, 2020.
  44. Van Dyne L., & Lepine J. A., Helping and voice extra-role behaviors: Evidence of construct and predictive validity, Academy of Management, 41, pp.108-119, 1998. https://doi.org/10.2307/256902
  45. S. B. Ha, The effect of military leader's behavioral integrity on the subordinate's change-oriented OCB : Focusing on the moderating effect of LMX, Journal of Digital Convergence, 18(5), pp.157-167, 2020. https://doi.org/10.14400/JDC.2020.18.5.157
  46. Mackenzie S. B., Podsakoff P. M., & Podsakoff N. P., Challenge-oriented organizational citizenship behaviors and organizational effectiveness: Do challenge-oriented behaviors really have an impact on the organization' bottom line?. Personnel Psychology, 64, pp.559-592, 2011. https://doi.org/10.1111/j.1744-6570.2011.01219.x
  47. Mohamed B., Amjad A. N., & Fauzia J., Toxic leadership and organizational citizenship behavior: A mediation effect of follower's trust and commitment in the Middle East, International Journal of Business and Society, 19(3), pp.793-815, 2018.
  48. Adam M. Smith, An examination of LMX: Accounting for leadership style, performance, and subordinate gratitude, Culminating Projects in Psychology. 2., https://repository.stcloudstate.edu/psyc_etds /2, 2016.
  49. E. Xu., Huang, X. Lam C. K.., & Miao Q., Abusive supervision and work behaviors: The mediating role of LMX, Journal of Organizational Behavior, 33(4), pp.531-543, 2012. https://doi.org/10.1002/job.768
  50. Decoster S., Camps J., & Stouten J., The mediating role of LMX between abusive supervision and work behaviors: A replication and extension, American Journal of Business, 29(1), pp.61-75, 2014. https://doi.org/10.1108/AJB-06-2013-0038
  51. K. M. Choi, The Relationship among Charismatic leadership, Leader-Member Exchange & Organizational Effectiveness, Department of Management The Graduate School Dongyang University, 2011.
  52. Bettencourt L. A., Change-oriented organizational citizenship behaviors: The direct and moderating influence of goal orientation, Journal of Retailing, 80(3), pp.165-180, 2004. https://doi.org/10.1016/j.jretai.2003.12.001
  53. J. S. Kim, The relationship between power distance orientation, innovative behavior and organizational citizenship behavior: The mediating effects of transformational leadership, moderating effects of psychological safety and the multi-group Analysis of Social Desirability, Dept. of Education Graduate School of Hanyang University, 2022.
  54. I. H. Lee, Easy Flow Statistics Macro, Retrieved from: http://www.statedu.com DOI : 10.22934/StatEdu.2020.01, 2020.
  55. Hayes, Andrew F., Introduction to mediation, moderation and conditional process analysis: A regression-based approach, New York, NY: Guilford Press, 2013.
  56. H. K. Lee., Misunderstanding and truth of moderation, moderated mediation and mediated moderation, International Journal of Tourism Management and Sciences, 31(3), pp.233-248, 2016.
  57. Y. D. Jang, The Impact of Leader-Member Exchange (LMX) on Organizational Citizenship Behavior: The Mediating Effect of Employee Engagement and The Moderating Effect of Organizational Trust, Department of Human Resource Development The Graduate School of Global Human Resource Development Chung-Ang University, 2022.
  58. Jessica A. G., Benjamin M. W., Marinus V. D., & Melissa C. G., Intolerable Cruelty: A Multi-level Examination of the Impact of Toxic Leadership on US Military Units and Service Members, November 2013 Military Psychology 25(6), pp.588-601, 2013.