Korean Journal of Culture and Social Issue (한국심리학회지 : 문화 및 사회문제)

Korean Psychological Association of Culture and Social Issues (한국문화및사회문제심리학회)
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Multi-level Analysis of the Effects of Perceived Workplace Support and Access to Workplace Counseling on Depression Among Victims of Workplace Bullying

직장 내 괴롭힘 피해자가 인식한 직장 내 지지와 상담접근성이 우울에 미치는 영향에 대한 다층분석

  • Seulki Lee (Department of Psychology, Ewha Womans University)
  • 이슬기 (이화여자대학교 심리학과)
  • Received : 2023.01.16
  • Accepted : 2022.02.18
  • Published : 2023.02.28
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Abstract

The aims of this study was to investigate the effect of workplace support and access to workplace counseling on the depression level of employees who are workplace bullying victims and then find cross-level interaction effects between individual and group factors. A multi-level analysis was conducted using data from 642 individuals who reported experiencing workplace bullying in the 2017 National Human Rights Commission survey. The findings indicate that a worker's perceived safety of their workplace is negatively associated with depression levels. Additionally, higher perceived workplace support and access to workplace counseling were associated with lower depression levels. Lastly, a positive interaction effect was observed between access to workplace counseling and perceived workplace support in relation to depression levels. That is, higher access to workplace counseling increases the negative effect of workplace support on depression levels of employees. These results highlight the importance of creating protective factors such as a safe and supportive organizational culture to combat workplace bullying of coworkers or supervisors, and implementation of counseling and support services to assist victims in coping with workplace bullying and reducing depression symptoms.

본 연구의 목적은 직장 내 지지와 직장 내 상담접근성이 직장 내 괴롭힘 피해 근로자의 우울에 미치는 영향을 확인하고 수준 간 상호작용효과를 검증하는 것이다. 분석을 위하여 2017년 국가인권위원회에서 실시한 조사에서 직장 내 괴롭힘 피해 경험이 있는 642명의 응답 자료를 사용하여 다층분석을 적용하였다. 분석결과는 다음과 같다. 첫째, 피해자가 인식한 직장에 대한 안전감에 따라 집단을 분류한 결과, 직장에 대한 안전감을 낮게 인식할수록 피해자의 우울이 높았다. 둘째, 피해자가 직장 내 지지를 높게 인식할수록 피해자의 우울이 낮게 나타났다. 셋째, 직장 내 상담접근성이 높을수록 피해자의 우울이 낮게 나타났다. 넷째, 직장 내 지지와 우울의 관계에서 직장 내 상담접근성의 정적인 상호작용효과가 확인되었다. 즉 직장 내 상담접근성이 높을 때 직장 내 지지가 피해 근로자의 우울을 낮추는 영향이 크게 나타났다. 이상의 결과는 직장 내 괴롭힘에 대한 직장동료나 상급자의 지지 및 회사의 대응에 관하여 안전하고 신뢰로운 조직문화를 형성하고, 근로자의 고충 처리를 담당하는 상담 및 도움창구의 운영이 직장 내 괴롭힘 피해 근로자의 대응을 돕고 우울을 완화하는 보호자원으로 기능할 수 있음을 시사하였다.

Keywords

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