The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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A Study on the Counseling Experience of Counselors on Video Counseling with Digital Mask

디지털가면을 활용한 화상상담에 대한 상담자들의 상담 경험 연구

  • 조은숙 (상명대학교 가족복지학과) ;
  • 장은희 (상명대학교 가족복지학과) ;
  • 오윤석 (상명대학교 가족복지학과)
  • Received : 2022.09.07
  • Accepted : 2022.10.15
  • Published : 2022.11.30
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Abstract

The purpose of this study was to explore the experiences of counselors who conducted video counseling using digital mask. To this end, the contents of the focus group interview with four counselors who experienced mask video counseling for a total of 10 Korean college student clients were analyzed using thematic analysis method. Participant counselors reported that they had been concerned about mask video counseling before the start but gradually be adjusted to the method. Since they have observed the rapid self-disclosure of the clients and smooth counseling process, they positively predicted the possibility of digital masks as a therapeutic media. They also mentioned the need for additional education and training for the counselors who are using the new on-line counseling media. Therefore, various supports for proactive responses of counselors to online counseling media need to be explored.

본 연구에서는 디지털가면을 화상상담에 활용한 가면화상상담을 진행한 상담자들의 경험을 탐색하는데 그 목적이 있다. 이를 위하여 총 10사례에 대한 가면화상상담을 경험한 4명의 상담사와의 초점집단면접 자료가 주제분석방법을 활용하여 분석되었다. 상담사들은 가면화상상담에 대한 우려가 있었으나 점차 적응해나갔으며 편안함과 재미를 느꼈다. 그러나 화상상담에서보다 더 큰 피로와 부담감을 느껴 가면화상상담을 위한 추가적인 교육훈련이 필요하다고 보았다. 또한 내담자들의 신속한 자기개방과 상담과정을 관찰하면서 디지털가면이 상담매체로 활용될 가능성을 긍정적으로 전망하였다. 본 연구의 결과에 기초하여 우리는 온라인 상담매체 활용을 위한 상담자 지원이 필요함을 제언하였다.

Keywords

Acknowledgement

본 연구는 2022학년도 상명대학교 교내연구비의 지원을 받아 진행되었음.

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