Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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A Study on Ways to Improve Hub-Airport Competitiveness Through Forming Economy Zone: Focus on the Incheon International Airport

공항 경제권 형성을 통한 허브 경쟁력 향상 방안에 대한 연구: 인천국제공항을 중심으로

  • Seungju Nam (Aviation Technology Division, Korea Institute of Aviation Safety Technology) ;
  • Junhwan Kim (Aviation Safety Data Analysis and Research Center, Korea Institute of Aviation Safety Technology) ;
  • Solsaem Choi (Department of Industrial Management Engineering, Korea University) ;
  • Yung Jun Yu (School of Business, Korea Aerospace University) ;
  • Jin Ki Kim (School of Business, Korea Aerospace University)
  • 남승주 (항공안전기술원 항공기술본부) ;
  • 김준환 (항공안전기술원 항공안전데이터분석연구센터) ;
  • 최솔샘 (고려대학교 산업경영공학과) ;
  • 유영준 (한국항공대학교 경영학부) ;
  • 김진기 (한국항공대학교 경영학부)
  • Received : 2022.01.13
  • Accepted : 2022.05.09
  • Published : 2022.05.31
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Abstract

The purpose of this study is to find factors that Incheon International Airport should focus on and improve in order to have hub-competitiveness through economic zone centered on airport. Text analytics was conducted on online review written by passengers who used world class transit airport to derive environmental factors. After that, we select 15 major factors among the derived environmental factors based on the previous studies. This study used IPA analysis for experts in aviation field to investigate the importance and performance of the factors. Results showed that performance was evaluated to be lower than importance in all factors, and accessibility(convenience, diversity, cost and time), free economic zone and various shopping facilities were top 3 factors to be specifically improved. This study is meaningful in that it can understand passengers' perceptions by using the advantages of text analysis and surveys method. The result of study can be used to establish policy and strategic directions to solidify the position of hub airports in the future.

본 연구는 인천국제공항 중심 경제권 형성을 통한 허브 경쟁력 확보를 위해 향후 인천국제공항이 중점적으로 고려 및 개선해야 하는 요인을 도출하는 것을 목적으로 한다. 이를 위해 세계적 수준의 환승 공항을 이용한 승객이 작성한 온라인 리뷰를 대상으로 텍스트 분석을 실시하여, 승객이 중요하게 인식하는 환경요인을 도출하였다. 이후, 구체적인 인식 조사를 위해 도출된 환경 요인 중 15개의 세부평가 요인을 선행 연구에 기반하여 선정하였다. 해당 요인들은 전문가를 대상으로 중요도와 수행도를 확인하고자 설문조사 및 IPA 분석을 수행하였다. 분석 결과, 모든 요인에 있어, 중요도보다 수행도가 낮은 것으로 평가되었으며, 향후 인천국제공항이 중점적으로 개선해야 하는 상위 3개 요인으로 접근시설(편의성 및 다양성, 비용, 시간), 경제자유지역, 다양하고 우수한 쇼핑시설이 제시되었다. 본 연구는 텍스트 분석과 설문조사의 장점을 복합적으로 활용하여 승객의 인식을 이해했다는 점에서 의의가 있다. 본 연구 결과는 향후 허브 공항의 입지를 확고히 하기 위한 정책적, 전략적 방향성 수립에 활용될 수 있다.

Keywords

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