Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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The Effect of Job Insecurity of Airline Crew Members on Their Psychological Contract Violation and Job Satisfaction

항공사승무원의 고용불안정이 심리적계약 위반과 직무만족에 미치는 영향

  • Ko, Seon-Hee (Department of Airline Service, Seowon University)
  • 고선희 (서원대학교 항공서비스학과)
  • Received : 2021.11.17
  • Accepted : 2022.02.20
  • Published : 2022.02.28
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Abstract

This study was to examine the effect of job insecurity on their psychological contract violation and job satisfaction among airline crew members. Also, this study intended to give meaningful hint in reducing job insecurity crew members feel, and, by examining ways to relieve psychological contract violation, give theoretical and practical suggestions on human resource management of airlines. The findings from empirical analysis are as follows. First, H 1-1 that job insecurity of airline cabin crew members will have positive effect on their transactional psychological contract violation was adopted. Second, H 1-2 that job insecurity of airline cabin crew members will have positive effect on their relational psychological contract violation was adopted. Third, H 2-1 that transactional psychological contract violation of airline cabin crew members will have negative effect on their job satisfaction was adopted. In contrast, H 2-2 that relational psychological contract violation of airline cabin crew members will have negative effect on their job satisfaction was rejected. Finally, H 3 that job insecurity of airline cabin crew members will have negative effect on their job satisfaction was adopted.

본 연구는 항공사 승무원의 고용불안이 심리적계약위반과 직무에 어떠한 영향을 미치는지 파악하기 위하여 가설을 설정하였다. 항공사 승무원이 느끼는 고용불안을 감소시키는데 유의미한 시사점을 제공하고자하였으며, 심리적계약위반을 완화시킬 수 있는 방안을 검토하여 항공사의 인적자원관리에 이론적 실무적 시사점을 제공하고자 하였다. 실증분석결과는 아래와 같다. 먼저 "항공사승무원이 지각하는 고용불안정은 거래 심리적 계약위반에 정의 영향을 미칠 것이다"는 가설 1-1은 채택되었다. 둘째, "항공사승무원이 지각하는 고용불안정은 관계 심리적 계약위반에 정의 영향을 미칠 것이다" 는 가설 1-2는 채택되었다. 셋째, "항공사승무원이 지각하는 거래 심리적 계약위반은 직무만족에 부의 영향을 미칠 것이다" 는 H 2-1는 채택되었다. 반면 충분한 교육훈련이나 경력계발기회 등의 관계 심리적 계약위반을 높게 지각할수록 직무만족에는 영향을 미치지 않는 것으로 나타나 가설 2-2는 기각 되었다. 마지막으로 "항공사승무원이 지각하는 고용불안정은 직무만족에 부의 영향을 미칠 것이다"는 가설 3은 채택되었다. 즉 위협적인 상황으로 인해 자신의 직무가 없어질 지도 모른다는 무력감을 느낄수록 직무만족은 저하되는 것으로 나타났다.

Keywords

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