한국융합학회논문지 (Journal of the Korea Convergence Society)

  • 제13권2호
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  • Pages.331-340
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  • 2022
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  • 2233-4890(pISSN)
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  • 2713-6353(eISSN)
한국융합학회 (Korea Convergence Society)
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중소병원 간호사의 간호서비스 질에 미치는 영향요인

Factors Affecting on Nursing Service Quality of Small and Medium-sized Hospital Nurses

  • 여수연 (광주여자대학교 간호학과) ;
  • 송인자 (광주여자대학교 간호학과)
  • Yeo, Su-Yeon (Department of Nursing, Kwangju Women's University) ;
  • Song, In-Ja (Department of Nursing, Kwangju Women's University)
  • 투고 : 2021.11.25
  • 심사 : 2022.02.20
  • 발행 : 2022.02.28
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초록

본 연구는 중소병원 간호사의 간호전문직관, 간호조직문화 및 의사소통능력이 간호서비스 질에 미치는 영향요인을 확인하기 위한 서술적 조사연구이다. 연구대상은 G 광역시 300병상 미만 중소병원 간호사 166명이었으며, 자료수집은 2019년 8월 22일부터 8월 30일까지 진행하였다. 자료분석은 빈도와 백분율, ANOVA, t-test, Pearson correlation coefficient, Scheffe test, Stepwise multiple regression으로 분석하였다. 연구결과, 간호서비스 질에 영향요인은 간호전문직관(𝛽=.485, p<.001), 의사소통능력(𝛽=.354, p<.001), 위계지향조직문화(𝛽=.154, p<.01) 순이었다. 추정된 회귀모형의 적합도는 64.75(p<.001)의 F 통계량으로 유의하였으며, 54.6%의 설명력을 보였다. 본 연구결과를 토대로 간호서비스 질을 향상을 위한 방안을 모색하고 이를 위한 간호중재 프로그램을 개발하는데 기초자료로 유용하게 활용될 것으로 기대한다.

A descriptive study was attempted to identify the factors affecting of nursing organization culture, communication competence, and professionalism on nursing service quality of small and medium-sized hospital nurses. The study were 166 nurses from hospital nurses located in G metropolitan city, and the data collection period was from August 22 to August 30, 2019. Data were analyzed PASW 18.0 program. As a result, the factors affecting on nursing service quality were professionalism(𝛽=.485, p<.001), communication competence(𝛽=.354, p<.001), hierarchy-oriented organization culture(𝛽=.154, p<.01). The adequacy of the multiple regression model was very significant at the F statistic 64.75(p<.001), explanatory power of 54.6%. Based on this study, it can be useful as basic data for exploring ways to improve nursing service quality and developing nursing intervention programs.

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