• Title/Summary/Keyword: Hospital

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Differences of Organizational Health and Customer Orientation by the Hospital Ownership (병원설립주체별 간호조직건강성이 고객지향성에 미치는 영향)

  • Lee, Gyu-Hee;Oh, Chang-Seok;Cho, Kyoung-Won
    • The Korean Journal of Health Service Management
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    • v.9 no.3
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    • pp.69-79
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    • 2015
  • Objectives : This study was conducted to verify the influence organizational health has on customer orientation by hospital ownership. Methods : This survey was conducted on a public hospital, private hospital, and religious hospital, respectively, during March 2014 and a total of 210 questionnaires were used in the analysis. ANOVA and regression analysis were used to analyze the collected data. Results : The management environment factor of organizational health was statistically significant in the public hospital compared to the private hospital. The reliability factor of customer organization was statistically significant in the public hospital and religious hospital respectively compared to the private hospital. For reactivity, the religious hospital was statistically significant compared to private hospital. A positive influence was shown in the vitality factor at the public hospital, and community orientation at the private hospital, while both community orientation and career showed effects at the religious hospital. ICU had a negative influence on customer orientation at the private hospital. Conclusions : The reason vitality had a relatively more important effect on customer orientation in the public hospital was due that age group of 20~29 was the dominant socio-demographic factor. Furthermore, the influence of community orientation on customer orientation in the private hospital and religious hospital may be related to the nurses' career.

A Giant Parovarian Cyst in mesovarium of a dog

  • Kim, Hye-Jin;Choi, Hee-Yeon;Kim, Hyun-Wook;Choi, Ji-Hye;Jang, Jae-Young;Seo, Jee-Min;Lee, Min-Jung;Kim, Tae-Eun;Kim, Sung-Soo;Lee, Jin-Soo;Lee, Hye-Kyung;Hwang, Joon-Oh;Jang, Ji-Youn
    • Proceedings of the Korean Society of Veterinary Clinics Conference
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    • 2008.10a
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    • pp.183-183
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    • 2008
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Studies on Failure Kind Analysis of the Radiologic Medical Equipment in General Hospital (종합병원 진단용방사선장비의 고장유형 분석)

  • Lee, Woo-Cheul;Kim, Jeong-Lae
    • Journal of radiological science and technology
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    • v.22 no.2
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    • pp.33-39
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    • 1999
  • This paper included a data analysis of the unit of medical devices using mainternance recording card that had medical devices of unit failure mode, hospital of failure mode and MTBF. The results of the analysis were as follows : 1. Medical devices of unit failure mode was the highest in QC/PM such A hospital as 33.9%, B hospital 30.9%, C hospital 30.3%, second degree was the Electrical and Electronic failure such A hospital as 23.5%, B hospital 25.3%, C hospital 28%, third degree was mechanical failure such A hospital as 19.5%, B hospital 22.5%, C hospital 25.4%. 2. Hospital of failure mode was the highest in Mobile X-ray device(A hospital 62.5%, B hospital 69.5%, C hospital 37.4%), and was the lowest in Sono devices(A hospital 16.76%, B hospital 8.4%, C hospital 7%). 3. Mean time between failures(MTBT) was the highest in SONO devices and was the lowest in Mobile X-ray devices which have 200 - 400 failure hours. 4. Anverage failure ratio was the highest in Mobile X-ray devices(A hospital 31.3%, B hospital 34.8%, C hospital 18.7%), and was the lowest in Sono(Ultrasound) devices (A hospital 8.4%, B hospital 4.2%, C hospital 3.5%). 5. Failure ratio results of medical devices according to QC/PM part of unit failure mode were as follows ; A hospital was the highest part of QC/PM (50%) in Mamo X-ray device and was the lowest part of QC/PM(26.4%) in Castro X-ray. B hospital was the highest part of QC/PM(56%) in Mobile X-ray device, and the lowest part of QC/PM(12%) in Gastro X-ray. C hospital was the highest part of QC/PM(60%) in R/F X-ray device, and the lowest a part of QC/PM(21%) in Universal X-ray. It was found that the units responsible for most failure decreased by systematic management. We made the preventive maintenance schedule focusing on adjustement of operating and dust removal.

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Recognition on Hospital Evaluation Result, Influences and Task of Mid Sized Hospital Employee Having Experience of the Hospital Evaluation (중소병원 종사자의 의료기관평가 수검 후 평가결과 및 영향.과제에 대한 인식)

  • Yi, Ga-Eon;Park, Young-Hee
    • The Korean Journal of Health Service Management
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    • v.3 no.2
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    • pp.29-43
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    • 2009
  • The purpose of this study is to provide basic material about the improvement method of the hospital evaluation system by grasping recognition, corresponding behavior to evaluation, influence and problems about the hospital evaluation system with respect to the employee of mid sized hospitals having relatively poorer environment. In this study were used 518 questionnaires to hospital employee working at 20 general hospitals in Pusan, Kyungnam with less than 500 beds and having experience of the hospital evaluation during 2005~2007. As a result of the research, they felt the investigation tool used for the hospital evaluation has too many items and it could be difficult to reflect characteristics of each hospital. It appeared that utilization of the report result after the hospital evaluation was helpful for grasping a part necessary for hospital improvement and the present level of hospitals and increase of interest about medical service quality improvement of the a hospital director or hospital employee. They trusted the result of the hospital evaluation to some degree, and recognized it helps the patients to select a hospital and increase rights-to-know. Hospital employee recognized the necessity and showed high interest and participation, but they didn't sympathize in the propriety and the feasibility of the hospital evaluation items. High degree evaluated hospital employee receive hospital evaluation system positively and think hospital services to be improve after taking hospital evaluation. The hospital evaluation should make the hospital to effort to achieve medical quality improvement to its purpose. Also, systematic reformation will be necessary to reflect characteristics of the hospital that has relatively small scale or locates in poor environment.

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The Job Analysis of Head Hospital Coordinators Based on the DACUM Method (DACUM 기법에 의한 병원코디네이터실장의 직무분석 연구)

  • Yoo, Hyeong Sik;Shim, So Young;Kim, Mi Suk
    • Korea Journal of Hospital Management
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    • v.21 no.3
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    • pp.37-52
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    • 2016
  • The purpose of this study was to analyze the job of Head hospital coordinators based on the DACUM(Developing A Curriculum) method. The contents of this study were to extract the duties, tasks and performance standards consisting of the job of a Head hospital coordinator and to investigate levels of importance, difficulties, frequency and entry level on each task, and to make out a job model of Head hospital coordinators. A DACUM committee(seven members) was composed to analyze the job of Head hospital coordinators and the committee members were totally nine : a facilitator, seven Head hospital coordinators and a recorder. This study was conducted in Seoul and Gyeonggi Province from August to December, 2015. The major findings of this study were as follows; first, a Head hospital coordinator is defined to be an expert to create values and culture of a hospital, plan and manage hospital's efficient management methods to maximize customer satisfaction and improve the management of a hospital. Second, the job of Head hospital coordinators was categorized into total nine duties and sixty eight tasks. Third, duties in the job of Head hospital coordinators were classified into organization of medical management planning, medical management analysis, medical service quality management, hospital marketing, hospital customer management, hospital human resource management, hospital organization management, hospital financial management and self development.

Rectal Plasmacytoma in a Maltese Dog

  • Kwon, Hyun-Ju;Kim, Hyun-Wook;Choi, Ji-Hye;Jang, Jae-Young;Kim, Hye-Jin;Kim, Sung-Soo;Choi, Hee-Yeon;Seo, Ji-Min;Lee, Min-Jung;Jung, Ji-Young;Lee, Hae-Kyung;Kim, Tae-Eun
    • Proceedings of the Korean Society of Veterinary Clinics Conference
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    • 2007.10a
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    • pp.601-601
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    • 2007
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