Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Influence of Work Delivery using SNS out of Duty Hours on Job Performance

업무시간 외 SNS를 통해 업무전달이 직무성과에 미치는 영향

  • Cui, Hang-Hang (Dept. of Business Administration, Dong-Eui University) ;
  • Kwon, Hyeok-Gi (Dept. of Business Administration, Dong-Eui University)
  • Received : 2021.11.18
  • Accepted : 2022.02.20
  • Published : 2022.02.28
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Abstract

In the Chinese workplace, the use of SNS such as Wechat and QQ for work delivery out of duty hours has become a very common phenomenon, which is also known as the "new night shift". This study is to empirically analyze the effect of work delivery using SNS out of duty hours on job performance. A questionnaire survey was conducted with 310 Chinese workplace employees. In order to verify the hypothesis, structural equation model analysis will be implemented. Analyzing the questionnaire data and receiving frequent work delivery using SNS out of duty hours will increase job stress, aggravate the conflicts between work and family, and lead to the decrease of job engagement and job performance. The study provides implications for the establishment of related theories by providing a different view form previous research results that work delivery using SNS out of duty hours will definitely improve job performance. In addition, in future studies, it will be necessary to analyze the effect of the moderating effect in converging these conflicting views.

중국 직장에서는 소위 '신형 야간근무'라 불리는 WeChat이나 QQ와 같은 SNS를 사용한 업무전달이 보편화되는 있다. 본 연구는 업무시간 외 SNS를 통한 업무전달이 직무성과에 미치는 영향을 실증분석하는 것이다. 중국 직장인 310명을 대상으로 설문조사 하여 가설들을 검증하기 위해 구조방정식모형분석을 활용하였다. 분석결과, 근무시간 외에 SNS를 통해 빈번하게 업무전달 연락을 받게 되면 직무스트레스가 커지고, 일-가정 간 갈등을 심화시켜 업무에 대한 열정을 감소시켜 그 결과 직무성과 마저 저하되는 것으로 나타났다. 본 연구는 업무시간 외 SNS 활용이 직무성과에 긍정적인 효과를 가져온다는 기존연구결과와는 다른 견해를 제공해 관련 이론정립에 시사점을 제공한다. 또한 향후 연구에서는 이러한 상반된 견해를 융합하는데 조절효과의 영향에 대한 분석이 필요할 것이다.

Keywords

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