Journal of the Korean BIBLIA Society for library and Information Science (한국비블리아학회지)

Korean Biblia Society for Library and Information Science (한국비블리아학회)
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A Study on the National Library of Korea Librarians' Perceptions of Change Management

변화관리에 대한 국립중앙도서관 사서의 인식에 관한 연구

  • 노동조 (상명대학교 인문사회과학대학 문헌정보학과)
  • Received : 2022.11.15
  • Accepted : 2022.12.09
  • Published : 2022.12.30
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Abstract

This study based on the 8-step strategy model for change management proposed by J. P. Kotter, tried to check the perception and experience about change management of the librarians at National Library of Korea. Also this study aimed to figure out the understanding of each 8-step strategy model. To this end, the concept and process of change management were presented through literature analysis, and survey was conducted targeting 58 librarians of the National Library of Korea. This study drews five results. First, the majority of librarians at National Library of Korea do not know about change management, and they do not have experience in using change management techniques. Second, the period required for the 8-step change management process is 5 years. Third, during the change management stage, librarians' awareness of the importance of stages 4 and 3 was high. Fourth, there is no difference in the librarians' perceptions of change management by gender, education, major, and tasks. Fifth, there is a significant difference in the age and service years of the librarian in the 3rd, 4th, and 7th stages of change management. Also there is a significant difference in the position of the librarian at the 1st and 3rd stage of change management, and between librarians' department and 1st stage of change management. The findings and results of this study can not only raise awareness of change management but also suggest organizational responses to change at individual or organizational level.

본 연구에서는 코터(J. P. Kotter)가 제시한 변화관리의 8단계 전략 모델에 의거하여 국립중앙도서관 사서들의 변화관리에 대한 인식과 경험을 확인하고, 나아가 8단계 전략 모델별 중요도를 파악하였다. 이를 위하여 문헌분석을 통하여 변화관리의 개념과 프로세스를 제시하고, 국립중앙도서관의 사서 58명을 대상으로 설문조사를 실시하였다. 본 연구의 결과는 다음과 같다. 첫째, 국립중앙도서관 사서의 절대다수는 변화관리에 대한 인식과 경험이 부족하다. 둘째, 8단계 변화관리과정의 소요 기간은 5년이 적정하다. 셋째, 변화관리 단계 중에는 4단계와 3단계에 대한 사서들의 중요도 인식이 높았다. 넷째, 사서의 성, 학력, 전공, 담당업무별 변화관리의 인식에는 차이가 없다. 다섯째, 사서의 연령과 근속연수는 변화관리의 3단계, 4단계, 7단계에서 유의미한 차이가 있으며, 사서의 직급은 변화관리의 1단계, 3단계에서, 사서의 근무 부서와 변화관리의 1단계 간에는 유의미한 차이가 있다. 본 연구의 과정과 결과는 변화관리에 대한 인식 제고는 물론 변화에 대한 개인 또는 조직 차원의 조직적 대응 방안을 제시할 수 있을 것으로 기대된다.

Keywords

Acknowledgement

본 연구는 2021년도 상명대학교 교내연구비를 지원받아 수행하였음.

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