Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on the intentions of early users of metaverse platforms using the Technology Acceptance Model

기술수용모델을 활용한 메타버스 플랫폼 초기 이용자들의 이용 의도에 관한 연구

  • Park, Sunkyung (Department of Beauty Health, NamSeoul University) ;
  • Kang, Yoon Ji (Department of Media and Communication, Inha University)
  • 박선경 (남서울대학교 뷰티보건학) ;
  • 강윤지 (인하대학교 미디어커뮤니케이션학과)
  • Received : 2021.07.26
  • Accepted : 2021.10.20
  • Published : 2021.10.28
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Abstract

The purpose of this study is to empirically identify the process of technology acceptance of the metaverse, a virtual world-based platform that has attracted attention due to the 4th industrial revolution and the COVID-19 pandemic. The technology acceptance model (TAM) was used to identify factors affecting the use of the metaverse platforms and to analyze the causal relationship among these factors. For research, a survey was conducted on ordinary adult men and women and was analyzed using a structural equation model. The study found that perceived pleasure, interactivity, self-efficacy, and social influence had a positive effect on perceived ease-of-use. Interactivity and social influence had a statistically significant effect on perceived usefulness. The relationship between perceived ease-of-use and perceived usefulness was not statistically significant, but both perceived ease-of-use and perceived usefulness had a significant effect on positively forming attitudes toward metaverse. Lastly, favorable attitudes toward the metaverse platform had a positive effect on the intention to continue using it. Through this study, it was possible to identify the factors affecting the intention to use the metaverse and to confirm the causal relationship between the factors. A deeper understanding of users may be obtained in future if the research subject can be expanded and investigated with various factors.

본 연구는 4차 산업혁명과 코로나19 팬데믹으로 주목받고 있는 가상세계 기반의 플랫폼인 메타버스의 기술수용의도 과정을 실증적으로 파악함에 목적이 있다. 이에 메타버스 플랫폼 이용에 영향을 미치는 요인을 확인하고 요인 간 인과관계를 분석하기 위해 기술수용모델(TAM)을 활용하였다. 연구방법으로써 일반 성인남녀를 대상으로 설문을 수행하였고, 구조방정식 모델을 이용해 분석하였다. 연구결과, 지각된 용이성에는 지각된 즐거움, 상호작용성, 자기효능감, 사회적 영향이 긍정적 영향을 미쳤다. 지각된 유용성에는 상호작용성과 사회적 영향이 통계적으로 유의한 영향을 미쳤다. 지각된 용이성이 지각된 유용성에 미치는 영향 관계는 통계적으로 유의하지 않았으나, 지각된 용이성과 지각된 유용성은 모두 메타버스에 대한 태도를 긍정적으로 형성하는데 유의미한 영향을 미쳤다. 마지막으로 호의적인 메타버스 플랫폼에 대한 태도는 지속적 이용 의도에도 긍정적 영향을 미쳤다. 본 연구를 통해 메타버스에 대한 이용 의도에 영향을 미치는 요인을 확인하고 요인 간 인과관계를 확인할 수 있었으며, 메타버스 기술 채택의 요인 및 이용자 연구를 위한 기초자료로써 의의가 있다. 향후에는 연구대상을 확장하고, 다양한 요인을 활용하여 연구한다면 이용자에 대한 심도 깊은 이해가 가능할 것이다.

Keywords

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