한국IT서비스학회지 (Journal of Information Technology Services)

한국IT서비스학회 (Korea Society of IT Services)
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IPA를 이용한 직장멘토링에서 멘토의 역할 분석 : 멘토와 멘티의 관점에서

Analysis of Mentors' Roles using IPA in the Workplace Mentoring : From the Perspective of Mentors and Mentees

  • 김재경 (경희대학교 경영대학/대학원 빅데이터응용학과) ;
  • 최방길 (경희대학교 대학원 경영학) ;
  • 최일영 (경희대학교 경영대학원/AI 경영 연구 센터) ;
  • 손유경 (경희대학교 대학원 경영학)
  • 투고 : 2021.07.31
  • 심사 : 2021.08.23
  • 발행 : 2021.08.31
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초록

Many studies have discussed the effectiveness of mentoring from a mentor or mentee perspective. However, it is is necessary to deeply understand the formal mentoring relationship from the perspective of both the mentor and the mentee because the mentoring relationship is the interaction between the mentor and the mentee. Therefore, in this study, the mentors' role through IPA was compared and analyzed from the perspective of mentors and mentees. A survey was conducted on 376 employees of the financial bank, and the managers in charge of the company's official workplace mentoring and employees who participated in the mentoring program were interviewed. As a result of the analysis, mentors are more satisfied with the rewarding experience, while mentees are satisfied with commitment, and organizational ascendency and impact. In addition, mentees judge that "Coach", "Provides support", "Provides vision & widens horizons", "Broaden experience", "Cooperation", "Motivates", "Networking ability", "Provide cross-functional information", "Role model", "Share credit", "Teacher", and "Transfer skills, leadership, & technology" are important as mentor's roles are important. Therefore, in order to foster mentors for effective workplace mentoring, it is necessary to educate the mentor in advance about the mentors' role that the mentee considers to be important.

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