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http://dx.doi.org/10.9716/KITS.2021.20.4.069

Analysis of Mentors' Roles using IPA in the Workplace Mentoring : From the Perspective of Mentors and Mentees  

Kim, Jae Kyeong (경희대학교 경영대학/대학원 빅데이터응용학과)
Choi, Bhang Gil (경희대학교 대학원 경영학)
Choi, Il Young (경희대학교 경영대학원/AI 경영 연구 센터)
Son, Yu Kyung (경희대학교 대학원 경영학)
Publication Information
Journal of Information Technology Services / v.20, no.4, 2021 , pp. 69-80 More about this Journal
Abstract
Many studies have discussed the effectiveness of mentoring from a mentor or mentee perspective. However, it is is necessary to deeply understand the formal mentoring relationship from the perspective of both the mentor and the mentee because the mentoring relationship is the interaction between the mentor and the mentee. Therefore, in this study, the mentors' role through IPA was compared and analyzed from the perspective of mentors and mentees. A survey was conducted on 376 employees of the financial bank, and the managers in charge of the company's official workplace mentoring and employees who participated in the mentoring program were interviewed. As a result of the analysis, mentors are more satisfied with the rewarding experience, while mentees are satisfied with commitment, and organizational ascendency and impact. In addition, mentees judge that "Coach", "Provides support", "Provides vision & widens horizons", "Broaden experience", "Cooperation", "Motivates", "Networking ability", "Provide cross-functional information", "Role model", "Share credit", "Teacher", and "Transfer skills, leadership, & technology" are important as mentor's roles are important. Therefore, in order to foster mentors for effective workplace mentoring, it is necessary to educate the mentor in advance about the mentors' role that the mentee considers to be important.
Keywords
Workplace Mentoring; Mentor's Role; Mentor; Mentee; Importance Performance Analysis;
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