Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study of User Experience Based on Feedback Positioning of Home Robots and Approach-Avoidance Behaviors: Focused on the Context of Tasks

가정용 로봇의 피드백 움직임과 접근-회피 행동에 따른 사용자 경험 연구: 작업 수행 상황을 중심으로

  • Na, Gyoung-Hwa (Department of UX, Graduate School of Information, Yonsei University) ;
  • Kim, Hwan-Ju (Department of UX, Graduate School of Information, Yonsei University) ;
  • Kang, Hyun-Min (Graduate School of Information, Yonsei University)
  • 나경화 (연세대학교 정보대학원 UX전공) ;
  • 김환주 (연세대학교 정보대학원 UX전공) ;
  • 강현민 (연세대학교 정보대학원)
  • Received : 2021.06.16
  • Accepted : 2021.08.20
  • Published : 2021.08.28
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Abstract

Due to pandemic situations, the development of home robots that can make the house an optimized space for various activities is active. This study aims to confirm the effectiveness of approach or avoidance behavior for feedback positioning on the user experience, depending on the context in which the robot performs the task. Based on two types of the task contexts(Reactive vs. Proactive) and three types of robot feedback positioning(No move vs. Avoidance vs. Approach), six different scenarios were designed for experimental study. Likeability, perceived intelligence, rapport, negative attitude and predictability of behavior are measured for each conditions. The result showed the main effects of perceived intelligence, rapport, predictability in the context of tasks, and of likability, perceived intelligence, rapport in robot feedback positioning. The interaction effects were shown in likeability and perceived intelligence. In conclusion, approach-avoidance experiences can also be applied to robot behaviors as well, and the negative effects of avoidance have been significantly confirmed.

팬데믹으로 인해 생활의 중심이 집으로 이동함에 따라 집을 다양한 활동에 최적화된 공간으로 만들어줄 수 있는 가정용 로봇의 개발이 활발하다. 이 연구는 로봇이 작업을 수행하는 상황에 따라 피드백을 하기 위한 접근 또는 회피 움직임이 사용자 경험에 미치는 효과를 확인하고자 하였다. 작업 수행 상황과 움직임 조건에 따라 6가지 시나리오를 구성하여, 각 조건에 따른 호감도, 인지된 지능, 친밀감, 부정적 태도, 행동 예측가능성을 측정하였다. 실험 결과, 작업 수행 상황에서는 인지된 지능과 친밀감, 행동 예측가능성에서 주효과가 나타났고, 움직임 조건에서는 호감도, 인지된 지능, 친밀감에서 주효과가 나타났다. 상호작용 효과는 호감도와 인지된 지능에서만 나타났다. 결론적으로 로봇의 움직임에도 접근-회피 경험을 적용할 수 있고, 회피에 따른 부정적 효과를 확인할 수 있었다.

Keywords

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