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http://dx.doi.org/10.14400/JDC.2021.19.8.225

A Study of User Experience Based on Feedback Positioning of Home Robots and Approach-Avoidance Behaviors: Focused on the Context of Tasks  

Na, Gyoung-Hwa (Department of UX, Graduate School of Information, Yonsei University)
Kim, Hwan-Ju (Department of UX, Graduate School of Information, Yonsei University)
Kang, Hyun-Min (Graduate School of Information, Yonsei University)
Publication Information
Journal of Digital Convergence / v.19, no.8, 2021 , pp. 225-234 More about this Journal
Abstract
Due to pandemic situations, the development of home robots that can make the house an optimized space for various activities is active. This study aims to confirm the effectiveness of approach or avoidance behavior for feedback positioning on the user experience, depending on the context in which the robot performs the task. Based on two types of the task contexts(Reactive vs. Proactive) and three types of robot feedback positioning(No move vs. Avoidance vs. Approach), six different scenarios were designed for experimental study. Likeability, perceived intelligence, rapport, negative attitude and predictability of behavior are measured for each conditions. The result showed the main effects of perceived intelligence, rapport, predictability in the context of tasks, and of likability, perceived intelligence, rapport in robot feedback positioning. The interaction effects were shown in likeability and perceived intelligence. In conclusion, approach-avoidance experiences can also be applied to robot behaviors as well, and the negative effects of avoidance have been significantly confirmed.
Keywords
HRI; Home robots; Approach-avoidance behavior; Feedback positioning; User experience;
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